We provide IT Staff Augmentation Services!

Helpdesk Operator Resume

NW

SUMMARY

  • Highly motivated recent A+ certified IT/Help Desk Technician graduate with over 3+ years related experience working with computers and assisting IT technicians in updating and trouble - shooting computer systems seeking employment within the field.

TECHNICAL SKILLS

  • Network configuration
  • Printer troubleshooting/repair
  • Computer Troubleshooting
  • Android/Apple support
  • Hardware configuration
  • Software installment
  • Mac OS
  • SharePoint 2016
  • Windows 7/8/10
  • Bomgar ticketing system
  • Genesys ticketing system
  • Remedy ticketing system
  • Microsoft Office (Word, Excel, Outlook etc.

PROFESSIONAL EXPERIENCE

Confidential, NW

Helpdesk Operator

Responsibilities:

  • Recorded and logged calls from clients within office building regarding computer issues
  • Provided over-the-phone assistance to successfully fix computer issues at initial contact
  • Provided some remote assistance to accurately push updates onto client’s computers

Confidential, NW

Computer Tech Assistant

Responsibilities:

  • Completed calls as first line of contact for technical issues using Remedy ticketing system
  • Assisted with in-person troubleshooting and successfully resolved minor to major computer issues
  • Deployed new computers to client offices and configurated settings for successful internet connection
  • Applied updates necessary for new security patches

Confidential, Keyser, WV

Computer Support Tech

Responsibilities:

  • Resolved service tickets from 40-45 clients within 2 weeks and followed up with clients to ensure proper functionality
  • Fixed computer start up errors and motherboard malfunctions with assistance
  • Successfully performed over 10 software installments and upgrading on Mac/Windows computers and improved performance.
  • Used appropriate tools to safely preserve and replace hardware components

Confidential, Wisconsin, NW

Shift Manager

Responsibilities:

  • Promoted to Shift Supervisor position after increasingly high customer review rates
  • Led Team to consistently meet the store quota monthly and yearly.
  • Interviewed and recommended potential candidates for available positions within the store, which contributed to the quota reached by your team.
  • Solved thermal printer problems and computer monitor issues using CVS help desk phone assistance.

Confidential

Security Officer

Responsibilities:

  • Solved camera monitor connection issue which was causing to blank out (VGA was successfully swapped out) with Admiral Tech Support Team remotely.
  • Use MS Word application to document incident reports
  • Control access of people who requests entrance into site property enforcing public safety.
  • Screen 25-30 callers a shift daily properly solving their problems without need to transfer calls.

Confidential

Help Desk Technician

Responsibilities:

  • Efficiently serve as first line of contact to assist in computer issues for 50-75 office clients
  • Successfully Install/Uninstall software apps based on necessity
  • Maintain operating records of each device that has been properly serviced using Microsoft Excel
  • Pull equipment from inventory preparing it to be deployed to new location
  • Push out updates regularly to ensure latest security patches
  • Use Remedy ticketing system to attend to service issues as soon as possible.
  • Troubleshoot and successfully repair/replace hardware having technical issues or failing
  • Manage and solve common and complex issues with mobile devices.

Hire Now