End User Computer Technical Assistant Resume Bethesda, MD - Hire IT People

SUMMARY:

Experienced Executive Assistant (Vice President of End User Computing & Infrastructure)
8+ years experience supporting networks and end users
Extensive knowledge of Windows / 2012, Windows 7 / XP, Windows 8, and Windows 10
Familiar with Enterprise Technologies; i.e. Desktop Support, AD Manager Plus (Manage Engine) Mobile Device Management, Virtual Server Support, New User Creation/Accounts Management, Virtual Print installation/update (Thin Print 11.0, SEH Printer Controls), Printer Hardware Maintenance/Repair
Experienced in providing Citrix and AWS Desktop Support;i.e. Xen Mobile, Xen Desktop, RDP Based Server Support
System VII Access Control (KEYSCAN)
Experienced in Fusion PBX Network Phone Creation, and Maintenance
Experienced as a Mobile Device Administrator for all users

TECHNICAL SKILLS:

Computers: Switching/loading basic app/drives, MS word, Windows OS, MAC OS

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

End User Computer Technical Assistant

Responsibilities:

Served as Administrative Assistant to the Senior Vice President of Infrastructure
Used the existing MDM Environment (XEN Mobile, Office 365 Mobile Device Management) to provision, deploy, manage, and support corporate wide mobile devices
Assisted IT Infrastructure team members with installation/swap - out of server hardware; including server, disks, and communication gear.
Maintained IT/Firm desktop standards for operating systems in virtual environment
Provided onsite and virtual desktop support, including account creationand management
Managed Thin Print SEH Virtual Printer Controls
Created and managed access cards throughSystem VII Access Control Management Software (KEYSCAN)
Delivered Citrix/AWS desktop support
Ran site breakdowns and new office builds
Edited videos, conducted virtual setups and uploads for commercial rating agency
Communicated with hypervisor servers and desktops(virtualized server environments)
Managed Bloomberg Terminal
Arrangedall audio/video conferencing (including live broadcasts, recordings, and editing)
Provided international desktop support

Administrative Assistant

Confidential, Washington, DC

Responsibilities:

Served as liaison and facilitated regular communications between clients and 140+attorneys
Screened incoming calls andcorrespondence
Performed general office duties (i.e. maintaining client database, answering phones, etc.)
Compiling and cataloguing application materials (i.e. transcripts, letters of recommendation, etc.)
Entered data into various databases, thoroughly documenting SMDEP processing procedures
Tasked with respondingto application inquiresviamail,e-mail,telephone, eFax/faxconcerning completion of SMDEP application process, including technical questions related to the SMDEP Web-based application

Confidential, Washington, DC

Document Analyst

Responsibilities:

Managed documents and records of retention periods/processes, including Kofax and SharePoint, in relation to FOIA and CPP document management
Maintained understanding of regulations related to document conversion/retention; adhered to regulations on a daily basis
Analyzed and scanned documents and records for requirements following NARA guidelines
Oversaw quality control to ensure documents and records were transposed into the automated storagesystem
Tasked with daily scanning/imaging, OCR, batch processing, and quality control oversight
Assistedin conducting independent research and data collection