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End User Computer Technical Assistant Resume

Bethesda, MD


  • Experienced Executive Assistant (Vice President of End User Computing & Infrastructure)
  • 8+ years experience supporting networks and end users
  • Extensive knowledge of Windows / 2012, Windows 7 / XP, Windows 8, and Windows 10
  • Familiar with Enterprise Technologies; i.e. Desktop Support, AD Manager Plus (Manage Engine) Mobile Device Management, Virtual Server Support, New User Creation/Accounts Management, Virtual Print installation/update (Thin Print 11.0, SEH Printer Controls), Printer Hardware Maintenance/Repair
  • Experienced in providing Citrix and AWS Desktop Support;i.e. Xen Mobile, Xen Desktop, RDP Based Server Support
  • System VII Access Control (KEYSCAN)
  • Experienced in Fusion PBX Network Phone Creation, and Maintenance
  • Experienced as a Mobile Device Administrator for all users


Computers: Switching/loading basic app/drives, MS word, Windows OS, MAC OS


Confidential, Bethesda, MD

End User Computer Technical Assistant


  • Served as Administrative Assistant to the Senior Vice President of Infrastructure
  • Used the existing MDM Environment (XEN Mobile, Office 365 Mobile Device Management) to provision, deploy, manage, and support corporate wide mobile devices
  • Assisted IT Infrastructure team members with installation/swap - out of server hardware; including server, disks, and communication gear.
  • Maintained IT/Firm desktop standards for operating systems in virtual environment
  • Provided onsite and virtual desktop support, including account creationand management
  • Managed Thin Print SEH Virtual Printer Controls
  • Created and managed access cards throughSystem VII Access Control Management Software (KEYSCAN)
  • Delivered Citrix/AWS desktop support
  • Ran site breakdowns and new office builds
  • Edited videos, conducted virtual setups and uploads for commercial rating agency
  • Communicated with hypervisor servers and desktops(virtualized server environments)
  • Managed Bloomberg Terminal
  • Arrangedall audio/video conferencing (including live broadcasts, recordings, and editing)
  • Provided international desktop support

Administrative Assistant

Confidential, Washington, DC


  • Served as liaison and facilitated regular communications between clients and 140+attorneys
  • Screened incoming calls andcorrespondence
  • Performed general office duties (i.e. maintaining client database, answering phones, etc.)
  • Compiling and cataloguing application materials (i.e. transcripts, letters of recommendation, etc.)
  • Entered data into various databases, thoroughly documenting SMDEP processing procedures
  • Tasked with respondingto application inquiresviamail,e-mail,telephone, eFax/faxconcerning completion of SMDEP application process, including technical questions related to the SMDEP Web-based application

Confidential, Washington, DC

Document Analyst


  • Managed documents and records of retention periods/processes, including Kofax and SharePoint, in relation to FOIA and CPP document management
  • Maintained understanding of regulations related to document conversion/retention; adhered to regulations on a daily basis
  • Analyzed and scanned documents and records for requirements following NARA guidelines
  • Oversaw quality control to ensure documents and records were transposed into the automated storagesystem
  • Tasked with daily scanning/imaging, OCR, batch processing, and quality control oversight
  • Assistedin conducting independent research and data collection

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