SUMMARY:

• Self - directed, energetic and adaptable professional with a solid understanding in operating office equipment, troubleshooting and taking adverse situations and making them positive.
• Accurately perform challenging tasks with precision and attention to detail.
• Excel at producing high quality work including customer care, special projects, daily reporting, problem resolution and claim processing in a timely manner.
• Proficient in Microsoft Office Suite, Windows 7,XP/VISTA/2000/NT/98/95, Microsoft Exchange, Outlook Express, Adobe Illustrator, Quick Books, Internet navigation,encryption,and research.
• Employ sound judgment, Cusomer service, communications, and good decision-making skills. Establish positive relationships with employees and managers at all levels.

PROFESSIONAL EXPERIENCE:

Confidential, Bowie, MD

Desktop Support Technician

Responsibilities:

• Oversaw the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Answered user inquires regarding computer software or hardware operation to resolve complex problems.
• Responsible for managing LAN/WAN installation and arrangement for Network PC s performing connectivity, system setup, daily backup, network virus inoculation, hardware and software troubleshooting, Etc.
• General Windows Vista desktop and Network Connectivity support responsibilities.
• Troubleshooting network connectivity and performance issues in a LAN/WAN environment with 802.1x security.
• Diagnosed, troubleshoot and provide support for PC s, Laptops, and printers in a locked down Windows Vista environment.
• Installation and configuration of windows NT/2000/XP/VISTA/Professional/7, and applications.

Confidential , Bowie, MD

Office Automation Clerk

Responsibilities:

• Oversaw the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Answered user inquires regarding computer software or hardware operation to resolve complex problems.
• Managed customer files, stocked and tracked inventory.
• Created, managed and updated various contracts and policies.
• Answered telephone lines, greeted and directed clients to appropriate departments or personnel.
• Ordered all office supplies within monthly budget.

Confidential, Washington, DC

Responsibilities:

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi - layered client server environment.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Orders computer supplies.
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.