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Desktop Support Technician Resume

Bowie, MD

SUMMARY:

  • Self - directed, energetic and adaptable professional with a solid understanding in operating office equipment, troubleshooting and taking adverse situations and making them positive.
  • Accurately perform challenging tasks with precision and attention to detail.
  • Excel at producing high quality work including customer care, special projects, daily reporting, problem resolution and claim processing in a timely manner.
  • Proficient in Microsoft Office Suite, Windows 7,XP/VISTA/2000/NT/98/95, Microsoft Exchange, Outlook Express, Adobe Illustrator, Quick Books, Internet navigation,encryption,and research.
  • Employ sound judgment, Cusomer service, communications, and good decision-making skills. Establish positive relationships with employees and managers at all levels.

PROFESSIONAL EXPERIENCE:

Confidential, Bowie, MD

Desktop Support Technician

Responsibilities:

  • Oversaw the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Answered user inquires regarding computer software or hardware operation to resolve complex problems.
  • Responsible for managing LAN/WAN installation and arrangement for Network PC s performing connectivity, system setup, daily backup, network virus inoculation, hardware and software troubleshooting, Etc.
  • General Windows Vista desktop and Network Connectivity support responsibilities.
  • Troubleshooting network connectivity and performance issues in a LAN/WAN environment with 802.1x security.
  • Diagnosed, troubleshoot and provide support for PC s, Laptops, and printers in a locked down Windows Vista environment.
  • Installation and configuration of windows NT/2000/XP/VISTA/Professional/7, and applications.

Confidential , Bowie, MD

Office Automation Clerk

Responsibilities:

  • Oversaw the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Answered user inquires regarding computer software or hardware operation to resolve complex problems.
  • Managed customer files, stocked and tracked inventory.
  • Created, managed and updated various contracts and policies.
  • Answered telephone lines, greeted and directed clients to appropriate departments or personnel.
  • Ordered all office supplies within monthly budget.

Confidential, Washington, DC

Office Automation Clerk

Responsibilities:

  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
  • Interact with numerous computer platforms in a multi - layered client server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Trains and orients staff on use of hardware and software.
  • Recommends and / or performs upgrades on systems to ensure longevity.
  • Works with procurement staff to purchase hardware and software.
  • Assesses functional needs to determine specifications for purchases.
  • Orders computer supplies.
  • Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

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