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It - Ops Support Analyst Resume

Little Rock, AR

PROFESSIONAL SUMMARY:

Passionate Desktop Support Technician with a proven track record of customer service excellence, administrative and business acumen, and dynamic team leadership and supervision that consistently advances organizational productivity, profitability, and performance.

TECHNICAL SKILLS AND ABILITIES:

  • Project Management
  • IS/OS/ NOC
  • Batch and Production Control
  • WAN/LAN Technology
  • Network Troubleshooting
  • Active Directory
  • Windows Certified
  • Vendor Relations
  • Microsoft (MS) Word, Excel
  • Inventory Control
  • Oral/Written Communication
  • CISCO Phone Systems
  • Team Leadership
  • Data Entry/Input
  • TCP/IP
  • Customer Service
  • Systems & Network Upgrades

PROFESSIONAL EXPERIENCE:

Confidential, Little Rock, AR

IT - OPS Support Analyst

Responsibilities:

  • Respond to phone calls and emails regarding user requests for desktop assistance .
  • Create trouble tickets and assign to field technicians and other staff for resolution
  • Decisively resolved multiple client issues assuming accountability for superior customer service and exceeding organizational expectations.
  • Reduced customer waiting times and sales volume loss by initiating increased production activities during peak service intervals.
  • Prioritized and managed multiple ongoing responsibilities and tasks judiciously, maintaining consistent levels of superior individual and team productivity and ensuring efficient administration of departmental activities.
  • Excellent computer knowledge and trouble shooting skills regarding Windows 10, 12 as well as Microsoft Office Software 365, Powershell Exchange and Active Directory.
  • Able to resolve hardware and software issues, experience with Remote Assistance or NetOP access
  • Effectively communicate with third party vendors for issue resolution and technical support
  • Knowledge of personal desktop computing and advanced office automation technology including registers, file shares, printers, scanners and peripheral equipment
  • Configuration of Switches and Ports to secure proper communication between the company and Confidential
  • Sales Audit and Inventory Equipment Control
  • Aid to sales processing and credit card authorization
  • Effectively performed Batch Systems Testing and Console duties, securing all Systems maintained there start/stop times as scheduled.
  • All systems functions required in order for Daily Store Operations to run successfully.

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