SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem - solving skills. knowledgeable Areas

TECHNICAL SKILLS:

Office 365: Virus/spyware removal

Desktop/Laptop repair: Kentico

Multiple application support: Operating system installation

TCP/IP: Testing Applications

Documents preparation: Application testing

SharePoint 2010/2013: Windows Server 2008/2012

Ports and Protocols: Windows Operating System Migration

System restoration: Windows XP/7 Migration

System Backups: Spiceworks ticketing systems

Windows OS troubleshooting: Active Directory

Switches/routers: Hardware Installation

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Computer Technician

• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to non-technical personnel within the business.
• Resolved customer complaints and concerns with strong verbal and negotiation skills.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Managed Windows XP/Vista/Windows 7
• Ensure that Spiceworks tickets are resolved and completed to the client’s satisfaction.
• Active Directory - Resetting user accounts and Passwords

Confidential, Norfolk, VA

Front Desk Receptionist

• Provided students, faculty, staff and visitors with pertinent information to navigate through campus
• Processed cash transactions with students for campus activities
• Exhibited outstanding and memorable customer service