Delivery Driver Resume DC - Hire IT People

SUMMARY:

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier Two Technical Support and/or Help Desk role. Self - motivated and passionate about providing quality and excellent service with users.

TECHNICAL SKILLS:

Experienced with Windows 2000 thru 2012 Active Directory.
Advanced experience with Windows XP, Windows 7 and 8.1.
Eight years of hands on experience with PC’s, networking and troubleshooting.
Experienced with Microsoft Exchange Server 2003, Office 03/07/10/O365 and Lotus Notes 8.5.

PROFESSIONAL EXPERIENCE:

Confidential, DC

Delivery Driver

Confidential, Washington, DC

Windows 8 Migration Technician

Deploy software applications using SCCM 2012 to end user’s desktops/laptops/tablets
Image desktops/laptops/tablets windows 7 to windows 8.1 using Microsoft Deployment tool.
Perform encryption/decryption with bit locker on user’s SSD drive to backup and restore data.
Close and open tickets using web based ticketing system (Service Now)
Maintain user accounts in Active Directory perform password resets profile switches and ensure accurate naming conventions in AD.

Confidential, Arlington, VA

Infrastructure Support Specialist/Team Lead

Image Lenovo M83 desktops/ Dell OptiPlex 7020 using MDT 2013 Update 1.
Provide status reports to management on tasks/ duties completed weekly.
Manage and organize team to accomplish goals set daily from project managers.
Deploy 20 PC’s daily based on a schedule driven deployment in on base.
Perform user state migrations to ensure end user data is backed up and restored.
Microsoft Lync online configuration and installation on client machines.
Responsible for deploying and supporting large-scale migrations on mail environments to the cloud office 365
Reconfigure corrupt Outlook data files such as OST, PST in Microsoft Outlook directories.

Confidential, Columbia, MD

Windows 7 Migration Technician

Image Dell OptiPlex 7010 and Laptop E7740 using SCCM tool.
Contact users to assist with data backups and configurations of windows 7.
Provide remote assistance using SCCM for users in remote locations.
Prepared equipment for shipping and return of legacy equipment.
Responsible for installing software outside core image requested by user on new pc.

Confidential, Washington, DC

Windows 7 Migration Technician

Imaged HP desktops/laptops from XP to 7 with SCCM tool.
Assign software to users/pc names in active directory.
Install ram upgrades in laptops replace motherboards/hard drives in HP desktops.
Physically deploy upgraded PC’s and set up new machines with users.
Packaged legacy/defective equipment and prepared shipping to vendors.

Confidential, Arlington, VA

Infrastructure Support Specialist

Image desktops from Windows XP to Windows 7 using MDT and SCCM.
Backup and Restore user’s data with on base client application.
Prepare machines for delivery to end users and install outside core image software.
Administrative functions such as coordinating with managers and LAN coordinators on scheduled deployments.
Responsible for migrating users from XP to windows 7.

Confidential, Washington, DC

Deployment Technician (6 Month Contract)

Imaging and configuring desktops using Norton ghost
Install Software outside of core image requested by users
Providing customer support during and after PC deployments
Documenting helpdesk tickets using remedy
Perform data migrations and system backups to insure user's files are transferred

Confidential, Arlington, VA

Deployment Technician/PC Desktop Support Specialist (17 Month Contract)

Resolving username and password problems, uninstalling/reinstalling basic software applications.
Trouble shoot network connectivity, network printing and user access issues.
Documented help desk tickets/resolutions, and provided overall assistance in daily administration of the DOT network.
Provided computer help desk support and technical training on hardware/software to end users.
Imaged computers/laptops on two major deployments on the DOT network.