Delivery Driver Resume
2.00/5 (Submit Your Rating)
DC
SUMMARY:
- Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier Two Technical Support and/or Help Desk role. Self - motivated and passionate about providing quality and excellent service with users.
TECHNICAL SKILLS:
- Experienced with Windows 2000 thru 2012 Active Directory.
- Advanced experience with Windows XP, Windows 7 and 8.1.
- Eight years of hands on experience with PC’s, networking and troubleshooting.
- Experienced with Microsoft Exchange Server 2003, Office 03/07/10/O365 and Lotus Notes 8.5.
PROFESSIONAL EXPERIENCE:
Confidential, DC
Delivery Driver
- Handling and Confirming customer’s orders with prompt delivery.
- Provide excellent customer service with customers and restaurants.
- Maintain neat and clean appearance
- Requires self motivation and punctuality.
Confidential, Washington, DC
Windows 8 Migration Technician
- Deploy software applications using SCCM 2012 to end user’s desktops/laptops/tablets
- Image desktops/laptops/tablets windows 7 to windows 8.1 using Microsoft Deployment tool.
- Perform encryption/decryption with bit locker on user’s SSD drive to backup and restore data.
- Close and open tickets using web based ticketing system (Service Now)
- Maintain user accounts in Active Directory perform password resets profile switches and ensure accurate naming conventions in AD.
Confidential, Arlington, VA
Infrastructure Support Specialist/Team Lead
- Image Lenovo M83 desktops/ Dell OptiPlex 7020 using MDT 2013 Update 1.
- Provide status reports to management on tasks/ duties completed weekly.
- Manage and organize team to accomplish goals set daily from project managers.
- Deploy 20 PC’s daily based on a schedule driven deployment in on base.
- Perform user state migrations to ensure end user data is backed up and restored.
- Microsoft Lync online configuration and installation on client machines.
- Responsible for deploying and supporting large-scale migrations on mail environments to the cloud office 365
- Reconfigure corrupt Outlook data files such as OST, PST in Microsoft Outlook directories.
Confidential, Columbia, MD
Windows 7 Migration Technician
- Image Dell OptiPlex 7010 and Laptop E7740 using SCCM tool.
- Contact users to assist with data backups and configurations of windows 7.
- Provide remote assistance using SCCM for users in remote locations.
- Prepared equipment for shipping and return of legacy equipment.
- Responsible for installing software outside core image requested by user on new pc.
Confidential, Washington, DC
Windows 7 Migration Technician
- Imaged HP desktops/laptops from XP to 7 with SCCM tool.
- Assign software to users/pc names in active directory.
- Install ram upgrades in laptops replace motherboards/hard drives in HP desktops.
- Physically deploy upgraded PC’s and set up new machines with users.
- Packaged legacy/defective equipment and prepared shipping to vendors.
Confidential, Arlington, VA
Infrastructure Support Specialist
- Image desktops from Windows XP to Windows 7 using MDT and SCCM.
- Backup and Restore user’s data with on base client application.
- Prepare machines for delivery to end users and install outside core image software.
- Administrative functions such as coordinating with managers and LAN coordinators on scheduled deployments.
- Responsible for migrating users from XP to windows 7.
Confidential, Washington, DC
Deployment Technician (6 Month Contract)
- Imaging and configuring desktops using Norton ghost
- Install Software outside of core image requested by users
- Providing customer support during and after PC deployments
- Documenting helpdesk tickets using remedy
- Perform data migrations and system backups to insure user's files are transferred
Confidential, Arlington, VA
Deployment Technician/PC Desktop Support Specialist (17 Month Contract)
- Resolving username and password problems, uninstalling/reinstalling basic software applications.
- Trouble shoot network connectivity, network printing and user access issues.
- Documented help desk tickets/resolutions, and provided overall assistance in daily administration of the DOT network.
- Provided computer help desk support and technical training on hardware/software to end users.
- Imaged computers/laptops on two major deployments on the DOT network.