SUMMARY:

• Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier Two Technical Support and/or Help Desk role. Self - motivated and passionate about providing quality and excellent service with users.

TECHNICAL SKILLS:

• Experienced with Windows 2000 thru 2012 Active Directory.
• Advanced experience with Windows XP, Windows 7 and 8.1.
• Eight years of hands on experience with PC’s, networking and troubleshooting.
• Experienced with Microsoft Exchange Server 2003, Office 03/07/10/O365 and Lotus Notes 8.5.

PROFESSIONAL EXPERIENCE:

Confidential, DC

Delivery Driver

• Handling and Confirming customer’s orders with prompt delivery.
• Provide excellent customer service with customers and restaurants.
• Maintain neat and clean appearance
• Requires self motivation and punctuality.

Confidential, Washington, DC

Windows 8 Migration Technician

• Deploy software applications using SCCM 2012 to end user’s desktops/laptops/tablets
• Image desktops/laptops/tablets windows 7 to windows 8.1 using Microsoft Deployment tool.
• Perform encryption/decryption with bit locker on user’s SSD drive to backup and restore data.
• Close and open tickets using web based ticketing system (Service Now)
• Maintain user accounts in Active Directory perform password resets profile switches and ensure accurate naming conventions in AD.

Confidential, Arlington, VA

Infrastructure Support Specialist/Team Lead

• Image Lenovo M83 desktops/ Dell OptiPlex 7020 using MDT 2013 Update 1.
• Provide status reports to management on tasks/ duties completed weekly.
• Manage and organize team to accomplish goals set daily from project managers.
• Deploy 20 PC’s daily based on a schedule driven deployment in on base.
• Perform user state migrations to ensure end user data is backed up and restored.
• Microsoft Lync online configuration and installation on client machines.
• Responsible for deploying and supporting large-scale migrations on mail environments to the cloud office 365
• Reconfigure corrupt Outlook data files such as OST, PST in Microsoft Outlook directories.

Confidential, Columbia, MD

Windows 7 Migration Technician

• Image Dell OptiPlex 7010 and Laptop E7740 using SCCM tool.
• Contact users to assist with data backups and configurations of windows 7.
• Provide remote assistance using SCCM for users in remote locations.
• Prepared equipment for shipping and return of legacy equipment.
• Responsible for installing software outside core image requested by user on new pc.

Confidential, Washington, DC

Windows 7 Migration Technician

• Imaged HP desktops/laptops from XP to 7 with SCCM tool.
• Assign software to users/pc names in active directory.
• Install ram upgrades in laptops replace motherboards/hard drives in HP desktops.
• Physically deploy upgraded PC’s and set up new machines with users.
• Packaged legacy/defective equipment and prepared shipping to vendors.

Confidential, Arlington, VA

Infrastructure Support Specialist

• Image desktops from Windows XP to Windows 7 using MDT and SCCM.
• Backup and Restore user’s data with on base client application.
• Prepare machines for delivery to end users and install outside core image software.
• Administrative functions such as coordinating with managers and LAN coordinators on scheduled deployments.
• Responsible for migrating users from XP to windows 7.

Confidential, Washington, DC

Deployment Technician (6 Month Contract)

• Imaging and configuring desktops using Norton ghost
• Install Software outside of core image requested by users
• Providing customer support during and after PC deployments
• Documenting helpdesk tickets using remedy
• Perform data migrations and system backups to insure user's files are transferred

Confidential, Arlington, VA

Deployment Technician/PC Desktop Support Specialist (17 Month Contract)

• Resolving username and password problems, uninstalling/reinstalling basic software applications.
• Trouble shoot network connectivity, network printing and user access issues.
• Documented help desk tickets/resolutions, and provided overall assistance in daily administration of the DOT network.
• Provided computer help desk support and technical training on hardware/software to end users.
• Imaged computers/laptops on two major deployments on the DOT network.