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Delivery Driver Resume

DC

SUMMARY:

  • Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier Two Technical Support and/or Help Desk role. Self - motivated and passionate about providing quality and excellent service with users.

TECHNICAL SKILLS:

  • Experienced with Windows 2000 thru 2012 Active Directory.
  • Advanced experience with Windows XP, Windows 7 and 8.1.
  • Eight years of hands on experience with PC’s, networking and troubleshooting.
  • Experienced with Microsoft Exchange Server 2003, Office 03/07/10/O365 and Lotus Notes 8.5.

PROFESSIONAL EXPERIENCE:

Confidential, DC

Delivery Driver

  • Handling and Confirming customer’s orders with prompt delivery.
  • Provide excellent customer service with customers and restaurants.
  • Maintain neat and clean appearance
  • Requires self motivation and punctuality.

Confidential, Washington, DC

Windows 8 Migration Technician

  • Deploy software applications using SCCM 2012 to end user’s desktops/laptops/tablets
  • Image desktops/laptops/tablets windows 7 to windows 8.1 using Microsoft Deployment tool.
  • Perform encryption/decryption with bit locker on user’s SSD drive to backup and restore data.
  • Close and open tickets using web based ticketing system (Service Now)
  • Maintain user accounts in Active Directory perform password resets profile switches and ensure accurate naming conventions in AD.

Confidential, Arlington, VA

Infrastructure Support Specialist/Team Lead

  • Image Lenovo M83 desktops/ Dell OptiPlex 7020 using MDT 2013 Update 1.
  • Provide status reports to management on tasks/ duties completed weekly.
  • Manage and organize team to accomplish goals set daily from project managers.
  • Deploy 20 PC’s daily based on a schedule driven deployment in on base.
  • Perform user state migrations to ensure end user data is backed up and restored.
  • Microsoft Lync online configuration and installation on client machines.
  • Responsible for deploying and supporting large-scale migrations on mail environments to the cloud office 365
  • Reconfigure corrupt Outlook data files such as OST, PST in Microsoft Outlook directories.

Confidential, Columbia, MD

Windows 7 Migration Technician

  • Image Dell OptiPlex 7010 and Laptop E7740 using SCCM tool.
  • Contact users to assist with data backups and configurations of windows 7.
  • Provide remote assistance using SCCM for users in remote locations.
  • Prepared equipment for shipping and return of legacy equipment.
  • Responsible for installing software outside core image requested by user on new pc.

Confidential, Washington, DC

Windows 7 Migration Technician

  • Imaged HP desktops/laptops from XP to 7 with SCCM tool.
  • Assign software to users/pc names in active directory.
  • Install ram upgrades in laptops replace motherboards/hard drives in HP desktops.
  • Physically deploy upgraded PC’s and set up new machines with users.
  • Packaged legacy/defective equipment and prepared shipping to vendors.

Confidential, Arlington, VA

Infrastructure Support Specialist

  • Image desktops from Windows XP to Windows 7 using MDT and SCCM.
  • Backup and Restore user’s data with on base client application.
  • Prepare machines for delivery to end users and install outside core image software.
  • Administrative functions such as coordinating with managers and LAN coordinators on scheduled deployments.
  • Responsible for migrating users from XP to windows 7.

Confidential, Washington, DC

Deployment Technician (6 Month Contract)

  • Imaging and configuring desktops using Norton ghost
  • Install Software outside of core image requested by users
  • Providing customer support during and after PC deployments
  • Documenting helpdesk tickets using remedy
  • Perform data migrations and system backups to insure user's files are transferred

Confidential, Arlington, VA

Deployment Technician/PC Desktop Support Specialist (17 Month Contract)

  • Resolving username and password problems, uninstalling/reinstalling basic software applications.
  • Trouble shoot network connectivity, network printing and user access issues.
  • Documented help desk tickets/resolutions, and provided overall assistance in daily administration of the DOT network.
  • Provided computer help desk support and technical training on hardware/software to end users.
  • Imaged computers/laptops on two major deployments on the DOT network.

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