Desktop Support Analyst Resume

OBJECTIVE

Microsoft Certified technical professional seeking a challenging position with a progressive company where I can utilize my IT education and experience to contribute to organizational growth.

EDUCATION

Studies focused in earning computer certification to change job career. Completed self-study courses as well as hands on training to obtain CompTia, Cisco and Microsoft certifications. Used virtualization software, VMware and Virtualbox, during the training.

Skills

Active Directory
Microsoft Office
Network storage devices
Remote Desktop Support
Disk Imaging
FOG imaging software
VMware
Virtual Box
Network Administrator
Help Desk
Linux
Windows 7/Vista/XP

Certifications

CompTia A+
CompTia Network+
Cisco CCNA
Dell Desktop
HP Desktops, Workstations, Notebooks 2010
HP LaserJet
Lenovo Warranty Basics
Lenovo Desktop
Lenovo Notebooks
Microsoft MCP
Microsoft MCDST
Microsoft MCTS
Microsoft MCSA
Microsoft MCITP

EXPERIENCE

Desktop Support Analyst October 2010 – Present
Confidential, Dallas, Texas

Serve as the onsite representative at a supported company. Provided network administration, Active directory maintenance and upkeep, help desk support, and computer maintenance and repair. Performed computer imaging using FOG. Migrated employee information to new computers. Assisted in the deployment and roll out of Microsoft Dynamics SL. Assisted in the migration of Microsoft Dynamics SL from a physical server to a virtualized server. Migrated the file server to a virtual environment. Use LogMeIn to assist remote users solve their computer problems.

Assistant Trainer November 2009 – Present
Confidential, Irving, Texas

Assist the Senior Instructor in a classroom environment of 20-30 students enrolled for the IT Pro Basic program covering subject matter leading to a certification in A+, MTA, MCP, and MCTS. Review material with students relating to hardware, networking, and support of Windows 7 in a hands-on laboratory environment. Utilized existing knowledge of DNS, DHCP, TCP/IP, and Remote Desktop Support in teaching enrolled students. Utilized existing knowledge to troubleshot problems encountered by the students during hands-on laboratories.

CompuCom, Help Desk/Field Service Technician April 2010 – October 2010
Confidential, Irving, Texas

Upgraded customer computer with a new hard drive and memory. Installed a new OS on the upgraded computers. Replaced old computers that did not meet the requirements to be upgraded. Verified on site customers’ acceptance of the upgraded or replaced computers. Assisted in a company’s move to Outlook from GroupWise mail system. Answered customers’ questions about the correct methods of using Outlook 2007. Researched the correct procedures to allow the customer to perform their desired operation.

Verizon FiOS Customer Service Agent December 2009 – March 2010
Confidential, Dallas, Texas

Assisted customers in resolving Internet connection issues, FiOS TV problems and phone problems. Assisted customers in setting up their web based and client based email, as well as optimizing their computers for high speed internet access. Used the Verizon version of LogMeIn rescue to assist customers with their problems.

Automotive Technician March 2007 – October 2009
Confidential, Richardson, Texas

Worked as unpaid IT contractor performing OS reinstalls, upgrading OS’es, replacing hard drives, optical drives, installing memory, and setting up network printing within the Service Department for approximately 15 users. Planned work procedures using charts, technical manuals and experience. Replaced and adjusted headlights. Installed and repaired accessories such as radios, mirrors, windshield wipers, and fog lights. Examined vehicles and discussed with the customer the nature and extent of the repairs necessary for their vehicle.

Automotive Technician August 2004 – March 2007
Confidential, Dallas, Texas

Planned work procedures using charts, technical manuals and experience. Replaced and adjusted headlights. Installed and repaired accessories such as radios, mirrors, windshield wipers, and fog lights. Examined vehicles and discussed with the customer the nature and extent of the repairs necessary for their vehicle.

U-Haul Technician December 2003 – February 2004
Confidential, Dallas, Texas

ACTIVITIES & AWARDS

Received a Navy Achievement Medal for converting the technical library records to the new computerized tracking system.
Received a United States Marine Corps Meritorious Mast for reconstructing a computer database overnight.

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