We provide IT Staff Augmentation Services!

Store Tech Support Resume

Daytona, FL

TECHNICALLY SKILLS

  • VSAM, MQ Series, SFTP, FTP, TIVIOLI Workload Scheduler 6.2, IMS, Outlook, Symantec Netbackup 7.6.0.1
  • Full life Cycle development, Silo commands, Control - M, Veritas NetBackup Java Version 6.5, DB2, SQL,
  • Change Management, TCP/IP INTERNET INFRASTRUCTURE AND CONNECTION, Changemant,
  • INTERNET /FAILOVER (Disaster Recovery) Direct connect support, Sharepoint 2013, Sharepoint 2007
  • TSO/ISPF, CICS, EDI Transaction Processing, HP Open-view Endeavor, SYBASE Transaction Processing
  • File-Aid, Abend-Aid, STROBE, PLATINUM, OMEGAMON, INSIGHT
  • MVS/ESA, OS/390 for MVS (Windows NT Platform) Win/2000 SPUFI
  • Hardware: IBM 4000 Printers, Net App Management Console 3.1 OS/390/TSO, OS Utilities

AREAS OF EXPERTISE

  • Proficient in Microsoft Office including Excel and Outlook.
  • Ability to install, repair, and configure units and/or products.
  • Able to work within stressful environments.

PROFESSIONAL EXPERIENCE

Confidential, Daytona, FL

Store Tech Support

Responsibilities:

  • Family owned business, provided store support for electronic equipment and house hold appliances.
  • Maintained record keep of company billing and financial data.
  • Customer support and basic office operations etc.

Confidential, Wilmington, DE

Level II Application Support Analyst

Responsibilities:

  • Responsible for maintenance of (CCB ACAPS) card processing including: identifying any technical or mechanical issues before hand, troubleshooting application issues, resolution or escalation.
  • Worked closely with Credit Card Bureau investigation for new card apps inbound and outbound decision making.
  • Developed a strong communication and client relationship in partnership with Infrastructure Service Support team members.
  • Responsible for OS/390 MVS Mainframe batch processing using TSO, Control-M and CA7
  • Coordinated daily meeting with U.S and offshore support teams while reconciled system issues and problematic reoccurring issues.

Confidential, Wilmington, DE

Level II Support Specialist

Responsibilities:

  • Provided management support, availability, operation and recoverability of production systems.
  • Batch run and job run along with user support via VSE’s batch processing interface.
  • Imported and/or exported a variety of documentation for a variety of sites, libraries and site collections.
  • Worked closely with L3 support to customize unix script overrides for job processing.
  • Participated as a team member of Card Ops (LOB) to troubleshoot.
  • Mainframe Console operations including IPL execution, mainframe print processing via command line.

Confidential, Roseland, NJ

NetBackup Restore Administrator (Data Management)

Responsibilities:

  • Configured and took catalog backups.
  • Created and deleted storage units and volume pools.
  • Monitored the tasks using activity monitor in GUI (Java Interface).
  • Restored Image Backup Configuration - Master server host/destination client
  • Configured and managed policy attributes for returning clientele.

Confidential, Fairfield, NJ

Network Hardware Technician

Responsibilities:

  • Racked and stacked servers and improved the server performance.
  • Installed software and updated patches.
  • Managed inventory, ordered components, and shipped old equipment to manufacturer's.
  • Tested and monitored product safety within the facility.
  • Installed hardware and house applications for onsite user support.

Hire Now