PROFESSIONAL SUMMARY:
Solutions - driven Systems/Data Analyst with over 15 years of experience supporting a web enabled business solution software and analyzing business operations within the Human Resource field. Proven ability as a Tier II Help Desk to the Confidential regarding functional and technical issues. A willingness to learn new tools and business applications. Seeking a position as Systems/Data Analyst, Tier II, Help Desk Support, Customer Service or within the HR field.
SKILL:
- Tier II, Help Desk, Technical Support
- ITSM, BMC Remedy
- Oracle, PL/SQL/TOAD
- Human Resource Management
- Product testing SDT/UAT
- Extremely organized
- Data Management
- Leadership
- Business Development
- SDLC, Project management
- Critical Thinking
- Self-motivated
- Systems/Data analysis
- Requirements analysis
WORK HISTORY:
PMO, DATA ANALYST
Confidential, Crystal City, Virginia
Responsibilities:
- Collaborated with all appropriate business stakeholders to document requirements, systems, procedures, to sunset legacy HR systems for the Confidential, under the Integrated Personnel and Confidential contract. Performed gap analysis in requirements to identify and correct business processes with the System Integrator.
- Coordinated with stakeholders in an Agile environment to specify requirements for preparation of the Interface Requirements Specifications (IRS). Review of artifacts within Sharepoint regarding Memorandeums of Agreement (MOA), Interface Agreements, and Contract Data Requirements List (CDRL) for accuracy of deliverables.
Help Desk, Business/Systems Analyst, SME
Confidential, Herndon, Virginia
Responsibilities:
- Tier II Help Desk supporting over 650 Tier I globally dispersed field representatives regarding both functional and technical issues.
- Managed, monitored over 45,000 user accounts for accessibility, permissions, and termination.
- Recording issues via ITSM software, BMC Remedy establishing the priority, technical team, tracking, and resolution.
- Documented workarounds and provided solutions to the client defining FAQ’s.
- Analyzed, reviewed current business processes. Authored numerous Requests For Change (RFC)/Change Requests(CR) accepted by the client which greatly enhanced the system capabilities in managing over 800,000 HR assets within the Confidential .
- Verified data integrity and accuracy, quality assurance (QA) data cleansing utilizing TOAD and PL/SQL to the Army's web-enabled applications eMILPO and Enterprise Datastore providing real-time visibility on staff information.
- SME reviewing complex Confidential, Confidential, Engineering Change Proposal's (ECP's). Draft, maintain business requirements to align them with functional and technical requirements.
- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
- Collaborated with all appropriate business stakeholders to document requirements, systems, procedures, and test solutions to meet the organization's business requirements during the SDT and UAT.
- Coordinated with Technical Teams, client minimizing requirement gaps by providing functional / technical solutions and associated costing. Review of LOE's/IA's contributed to minimized coding defects.
- Input corrective data resulting from trend analysis, data mining for statistical analysis, procedures, automated storage and retrieval which greatly enhanced the reliability of the information.
Business Analyst/Data Analyst
Confidential, Herndon, Virginia
Responsibilities:
- Coordinated with technical team members regarding data migration from a legacy system involving over 4,000 low end servers to a streamlined web enabled involving 43 SCO Unix OS client servers in a multi-user environment.
- Completion of the project enabled a tremendous cost savings within a one year period.
Business Process Analyst, Senior Data Analyst, Tester
Confidential, Alexandria, Virginia
Responsibilities:
- Participated in pilot programs as part of the Confidential Business Process Reengineering (BPR), Reviewed the Defense Finance Accounting System ( Confidential ) and the Army's Personnel Accounting System business processes and regulations defining system integration requirements.
- Designed system requirements, data mapping utilizing BPWin in data modeling creating artifacts for proposed data integration between Confidential and HRM.
- Analyzed, designed, redeveloped, documented system requirements and testing during the SDT.
- Assisted during the validation test increasing the efficiency of the customer's phase of Users Acceptance Test (UAT).
HR Manager, Integrated Personnel Systems Analyst
Confidential, Alexandria, Virginia
Responsibilities:
- Served in increasing positions during a 22 year military career focused on HRM and integrated systems analysis.
- Selected for a nominative assignment to Confidential Human Resources Command.
