SKILLS SUMMARY:

• Customer Service
• Microsoft Office Suite
• Performance Appraisals
• Managed Healthcare Account Management
• HIPAA
• Presentations
• Relationship/Team Building

EMPLOYMENT:

Tutor

Confidential

Responsibilities:

• Tutor elementary students and ESL Adults in reading writing, grammar and basic math skills, lesson planning, invoice sessions with summarizations of meeting details

Trusted Advisor

Confidential

Responsibilities:

• advise customers of account statuses, process payments, set up deferrals and installment plans, advise customers on various plan options, schedule move ins and move outs, perform account maintenance, renew service agreements
• sold tax products, answered questions regarding tax software, resolved technical issues, researched tax related questions, provided statuses of electronic filings

Personal Aid

Confidential

Responsibilities:

• Provided excellent personal care to a disabled adult with the tasks of daily living, completed administrative tasks

Business Consultant

Confidential

Responsibilities:

• Effectively impacted the bottom line through revenue generation through business to business sales campaigns of financial solutions products

Customer Support Advisor

Confidential

Responsibilities:

• Exceeded company goals by processing financial analyses pulled and reviewed credit bureau reports, restructured credit card loans, set up payment arrangements