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It Specialist Resume

PROFESSIONAL SUMMARY:

Confidential is an Associate at Confidential with eight years of federal service under the Confidential and five years of consulting experience supporting private and federal clients. Confidential currently serves the Confidential as an IT Specialist for the Office of Safety Integrity and Surveillance (OSIS). Confidential provides IT Support and Reporting Needs for OSIS specializing in SharePoint Server Administration, SharePoint Site Collection Administration, & Tableau business intelligence reporting.

EXPERTISE IN:

Functional Expertise: Project Management, Business Analyst, SharePoint Server Administration, SharePoint Solution Development & Customization, Tableau Business Intelligence Integration & Reporting

Technical Skills: Microsoft .NET, JAVA, SQL, JIRA

RELEVANT EXPERIENCE:

Confidential

IT Specialist

Responsibilities:

  • Provide IT Support for the Office of Safety Integrity and Surveillance
  • Create Business Intelligence (BI) Dashboard Solutions utilizing SharePoint and Tableau
  • Provide training for Visio, Project, & SharePoint
  • Review OSIS SOP’s and create Visio workflow diagrams
  • Establish live data connections using MS Excel, MS Access, SQL Server, and Oracle ; connect data sources to SharePoint and Tableau dashboards; create automatic data refresh schedule

SHAREPOINT BUSINESS INTELLIGENCE DEVELOPER

Confidential

Responsibilities:

  • Regularly met with Confidential IT Security Operations business units virtually and in person to gather, analyze, and process server information to build BI dashboard reports on 2013 & 2016 on premise SharePoint environments
  • Built and ran business applications within SharePoint using K2 Black Pearl forms, workflow, data and reports
  • Automated a processes to allocate work and foster better decision - making using K2 Black Pearl extensions to promote collaboration and reusability
  • Designed and implemented Business Intelligence (BI) Solutions; BI solutions involved obtaining the proper security authentication credentials, connecting SharePoint and Tableau to SQL databases, data mining & analyzing information to create executive level dashboard reports used by management to communicate the status of various IT security operational processes that need real time monitoring & analysis
  • Used SSIS, SSAS, SSRS, Report Builder Visual Studio, Excel Services, PerformancePoint, PowerView, & Tableau to create dashboard reports
  • Developed & Implemented Agile Scrum Reporting Tool in Tableau and integrated in SharePoint Team Sites
  • Managed Teams security access data used to connect to external SQL databases (i.e. Service Accounts credentials, Secure Store credentials, Active Directory team point of contact
  • Created SharePoint List Dashboards connected to multiple SharePoint lists passing the 5,000 item threshold
  • Wrote & embedded Java Script code into SharePoint Content Editor web part to modify and enhance out of box “look and feel” branding, KPI lists, and dashboard graphics

LEAD SHAREPOINT DEVELOPER

Confidential

Responsibilities:

  • Regularly met with IRS IT Teams virtually and in person to gather, analyze, and process server information to build BI dashboard reports on SharePoint
  • Designed and implemented Business Intelligence (BI) Solutions; BI solutions involved querying information from multiple data sources, writing scripts to analyze the information, then creating dashboard reports on SharePoint in the form of web parts
  • Used SSIS, SSAS, SSRS, Visual Studio, Excel Services, Performance Point, Power View, & Tableau to create dashboard reports
  • Provided SharePoint 2010 & 2013 server & site collection support via Central Administration, Power Shell, and SQL Management Studio
  • Performed SharePoint risk management assessments & developed a system for Disaster recovery/failovers
  • Promoted to team lead and communicated all SharePoint technical information during Project Management
  • Scrum meetings with the client (deployments, failover testing, migrations)
  • Provided content management support for site requests, workflows, security permissions, document folders, and lists
  • In corporate Agile Scrum methodology by holding daily check-in meetings & sprints with team members; communicating milestones, current tasks, impediments to maximize production & efficiency
  • Setup modern minimalist Shopify, Ecwid, & Woo E-Commerce stores websites hosted on Drupal, WordPress, & SharePoint integrated with Search Engine Optimization (SEO), Google Analytics, Social Sharing, PayPal, Apple Pay for additional Confidential clients
  • E-Commerce websites integrated with multiple plugins
  • Managed E-Commerce websites remotely and serve as go-to person for managing client's Customer Service Inventory Portal and all troubleshooting issues

SHAREPOINT WEB DEVELOPER

Confidential

Responsibilities:

  • Worked with VA Security Teams virtually and in person to gather, analyze, and process VA security information to build BI dashboard reports on SharePoint
  • Managed Office 365 & 2013 SharePoint Developer Team which provided platform, collaboration, & dashboard support for Veterans Administration executives
  • Designed and implemented BI Solutions using SSIS, SSAS, SSRS, Visual Studio, Tableau, and Power View to generate security vulnerability reports
  • Provided SharePoint support by utilizing Central Administration, Power Shell, & SQL Management Studio
  • Developed a SharePoint Project Management Plan used to track milestones & change controls
  • Communicated SharePoint security and configuration requirements and gave regular technical presentations to senior management, Portal Development Team, Active Directory Team, Network Team, & hosting providers
  • Implemented the presidential directive to integrate security programs across Veterans Administration business units and organizations
  • Performed vulnerability assessment/penetration testing, then coordinated mitigation efforts with Information System Owners
  • In corporate Agile Scrum methodology by holding daily check-in meetings & sprints with team members; communicating milestones, current tasks, impediments to maximize production & efficiency

SHAREPOINT PROJECT MANAGER

Confidential

Responsibilities:

  • Worked with Confidential Developer & Portal Teams regularly; gathering IT information used to deploy solutions to external portal and for migrations
  • Developed Confidential SharePoint policies, procedures, and strategies governing the planning and delivery of SharePoint services throughout the organization
  • Managed SharePoint teams that provided Platform, Collaboration, & K2 support
  • Created K2 blackpearl custom BI reporting; These reports were exposed through standard web-based interfaces, and integrated into SharePoint and Tableau applications
  • Used K2 blackpearl integration to provide several out-of-the-box wizards and services allowing the platform to integrate with various common Microsoft enterprise technologies including SharePoint, Active Directory, Exchange Server, Dynamics CRM, & SQL Server and Reporting Services
  • Configured Two-Factor Authentication for SharePoint for external clients
  • Performed SharePoint network vulnerability assessments, reviewed findings with the client, then implemented solutions that improved detection systems, firewalls, and host security safeguards
  • Provided SharePoint installation, maintenance, migration (SharePoint 2010 to 2013), security patching, and disaster recovery services
  • Deployed database scripts, wsp’s, and dll’s to external portal environment
  • Lead collaborative projects between the Portal Development Team, Active Directory Team, Network Team, Security Team, & hosting provider
  • Managed project to migrate External Portal environment to Amazon Web Services cloud environment
  • Provided Site Collection Administrator support to Confidential employees
  • Assisted client in performing Federal Information Security Management Act (FISMA) audit reviews on the SharePoint external portal environment; developed and updated IT security policy, procedures, standards, and guidance consistent with federal requirements
  • Provided weekly and monthly status reports on project activities
  • Maintained monthly SharePoint farm configuration, capacity planning, and governance documents
  • In corporate Agile Scrum methodology by holding daily check-in meetings & sprints with team members; communicating milestones, current tasks, impediments to maximize production & efficiency
  • Setup modern minimalist Shopify, Ecwid, & Woo E-Commerce stores websites hosted on Drupal, WordPress,
  • & SharePoint integrated with Search Engine Optimization (SEO), Google Analytics, Social Sharing, PayPal, Apple Pay for additional Confidential clients
  • E-Commerce websites integrated with multiple plugins
  • Managed E-Commerce websites remotely and serve as go-to person for managing client's Customer Service Inventory Portal and all troubleshooting issues

Confidential

MANAGEMENT & PROGRAM ANALYST

Responsibilities:

  • Led 2003 - 2010 SharePoint migration, working with stakeholders to determine SharePoint needs & implement the new environment
  • Trained staff on the use of SharePoint and Live Meeting; increased SharePoint site traffic by over 250%
  • Worked with PMO to develop Data Security framework and briefing materials
  • Established and maintained end user access policies, permissions, branding, & customized master pages

Confidential

MANAGEMENT & PROGRAM ANALYST

Responsibilities:

  • Designed and implemented the IRS's ACA SharePoint 2010 site using workflow analysis tools
  • Migrated SharePoint 2003 to SharePoint 2010
  • Managed security permissions for ACA SharePoint site collection
  • Trained ACA staff on SharePoint to ensure all staff could navigate the site efficiently
  • Prepared briefing material and reports for the ACA Counsel to report information to White House
  • Worked as IRS liaison with Health and Human Services to develop an inter-agency integrated ACA schedule on Microsoft Project Server; the primary project management tool used by HHS to share information with White House

Confidential

MANAGEMENT & PROGRAM ANALYST

Responsibilities:

  • Utilized WordPress to build and customize websites sites using HTML/CSS/JavaScript, MySQL, PHP, & Adobe Creative Suite
  • Established and maintained end user access policies, security permissions, branding, & customized master pages
  • Led design project to brand IRS's intranet & IRS.gov; worked with the IRS Design Department to develop branding templates that are now used internally and externally in the organization
  • Maintained and administrated Publishing’s SharePoint 2010 site and increased site usage by 200% by educating staff on managing alerts, tagging documents, using My Site, and adding sequential workflows

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