SUMMARY:

To obtain a full time position in a professional setting where I can utilize my computer, A+, MCP, Network+ and System Administration skills.

SKILL:

OFFICE SKILLS: MS Office, Data Entry, Typing, A+, MS Certified Professional

TECHNICAL SKILLS: Installing, Configuring and Upgrading PC s, Configuring printer/networks, Preventive Maintenance, Diagnosing and Troubleshooting, Network Administration, System Administration, Help Desk

EMPLOYMENT:

Level 2 Tech

Confidential, Darby, PA

Responsibilities:

• Worked with several healthcare programs Provations, Mosaic, Epic Imprivata, Athna, ARIA, Dragon Naturally Speaking.
• Resolved tickets using service now ticketing system, troubleshooting laptops, desktops, printers, scanners.
• Imaging computers and WOW's. Installed apps via Novell (Zenworks).
• Configured citrix enviorment, configured wireless enviorments, configured e - mail.

IT End User Support

Confidential, Philadelphia, PA

Responsibilities:

• Imaging thin clients/desktops, installing/configuring hospital applications, network troubleshooting, wireless troubleshooting, cable management.

Windows 10 Deployment Specialist

Confidential, Philadelphia, PA

Responsibilities:

• Creating Images, Imaging Laptops/Desktop, Installed applications via SCCM, installed memory, configured bios, upgraded bios, encrypted hard drives, installed docking stations, ran power shell scripts.

Computer Service Technician

Confidential, Houston, TX

Responsibilities:

• Migration from XP to 7, Break/Fix Printers Laptops Desktops, Outlook 2003/2007/2010 Configuration, Software/Application Installation, Desktop Configuration, Imaging and Re-Imaging, Level 1 and 2 Support, Network Troubleshooting, remote support.

Help Desk Level 2 Tech

Confidential, Houston, TX

Responsibilities:

• Worked with the Help Star Ticketing System, resolved over 35 tickets daily, installed windows 7 images on desktops, configured workstations, configured printers, inventory control, upgraded pc’s, resolved user issues over the phone, installed, configured and administered exchange clients and servers, migrated desktops/laptops from Win XP to Win 7.

Confidential, Houston, TX

Test Technician

Responsibilities:

• Responsible for testing various solutions for customers such as. installing operating systems, running scripts, updating hardware/software, managing raid configurations, running stress test on various servers such as (Proliant, Power Edge, DL380 G7, Confidential Vertica), testing various servers in different cluster settings, applied analytical and problem solving skills, software storage networking and mechanical testing.

Confidential

Network Administrator, Houston, TX

Responsibilities:

• Managed user accounts, printers, fax machines, computers, hardware/software (Office, exchange) in active directory. remote desktop administration of Windows 2000, Windows XP, Windows Vista, Windows 7 workstations. resolving trouble tickets in a timely manner, managed e-mail servers, Installed Configured Administered DNS, DHCP, Active Directory, RSCCC, Application Servers, installed, configured and administered exchange clients and servers, used email based trouble ticketing system, resolved over 30 tickets a day.

Confidential, Philadelphia, PA

Clerical Assistant

Responsibilities:

• Assisted with general clerical duties a various departments within the University of Pennsylvania, answered telephones, recorded messages, managed incoming mails, typing and proofreading scientific manuscripts, created/configured outlook accounts.