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Deployment Services And Operations Support Resume

Plano, TX

SUMMARY:

  • 14 plus years of IT experience has gone through different phases of Software Development Life cycle, with eight plus years into Release, Project management and Change Management.
  • Good at ITIL frame work, Agile/Scrum and waterfall models for SDLC's and followed SOX compliances.
  • Provide knowledge, expertise and on the use of the tool Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security).
  • Assists the ITSM Organization in identifying and planning for process improvement projects in Change Management and other ITIL process areas such as Software Asset Management - CMDB, Service Level Management, Service Catalog Management.
  • Update, maintain and publish release calendar, Organize and manage the Emergency Release /Change process.
  • Identified, created, and implemented processes and products to efficiently manage projects using tools like MS project, Clarity, Smart sheet, Gant a chats, Visio, share point, Service Now etc.
  • Worked on Java/J2ee projects with Oracle on windows and Unix platforms.
  • Strengthen the Data Requirements capture & review processes. Establish a formal quarterly product review process for new functionality, reporting etc.
  • Review Management process and Recommendation for a new Project, Change & Release Management process.
  • Experience in preparing SCM plan, summary reports, Version Release Document, Creation and setup of test data, requirement traceability matrix.
  • Experience in scheduling and implementing changes to the build / release / version-control processes required to enforce and apply build and release engineering practices.
  • Managing all project communication and status reporting.
  • Identifying, tracking and reporting on critical issues and ensuring their resolution.
  • Responsible for monitoring production environments to ensure that new configuration items are introduced into work areas with the approval of the Change Advisory Board (CAB).
  • Coordinated different teams across the globe to deploy different builds to different environments on parallel development for multiple projects.
  • Collaborating with business stakeholders to identify and manage project risks.
  • Capture and publish metrics, Key Performance Indicators (KPIs) and Critical Success Factors (CSFs).
  • Executing and managing implementation processes and confirms the environments for final packages. Make sure release management process is followed throughout environments.
  • Experience in setting up baselines, branching, labeling, merging and periodic backups of the source code and automation processes using shell scripts.
  • Used Service Now, Confidential Service Manager, Remedy, SharePoint tools for change management process.
  • Ability to learn new concepts together with excellent interpersonal skills. Ability to communicate requirements effectively to team members and manage applications.

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Deployment Services and Operations Support

Responsibilities:

  • Using different technologies and tools for daily deployment like Urelease/Udeploy/ Jenkins, TAOD, Perforce, TeamSite, SVN, SharePoint on windows/Unix platforms. Languages like Java/J2ee etc.
  • Deploying different pieces of code, FTL, SQL etc and making sure everything is up and running on servers and clusters. Load balancing across different data centers (Dark/Pod pod).
  • Motioning ATC (Air Traffic Control) for different applications, and providing iplans .Prod VCL, ACDR Validations, Emergency fixes, Maintaining Production release for monthly and daily schedules. Supporting different enterprise group chats for releases, deployments activities etc.
  • Supporting different change Management activates, following process, reporting daily, weekly, monthly status like release mile stones, change CON events.
  • 24/7 shift status update/ handshakes, deployment tracker updates.
  • Deploying code, ftls, sql DDL, DMS to different environments.

Confidential, WI

Release Manager

Responsibilities:

  • Responsible in maintaining various environments Development, Staging, Performance, & production environments.
  • Involved in scheduling, managing and implementing the changes to the Build / Release / version-control processes required to enforce and apply build, patches and release engineering process.
  • Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.
  • Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.
  • Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.
  • Respond to annual audit requests related to change management
  • Review and reduce emergency changes and unauthorized changes
  • Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement to the IT leadership.
  • Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).
  • Identified, created, and implemented processes and products to efficiently manage release
  • Coordinating with different environments team and fixing the issues and managing the schedules.

Environment: CASD, Sharepoint, Jenkins/hudson, Anthilpro, SVN, UCM, WAS 5.1/6X/7 JDK 1.4, SVN, Hudson, LDAP, IIS, Windows, IHS (IBM HTTP Server), Tomcat, Eclipse, BIGIP F5, Tivoli, Maven, ETM, Oracle, Linux, Shell script, ANT, Unix Flavors.

Confidential, NY

ITIL Change Manager

Responsibilities:

  • Responsible in maintaining various environments Development, Staging, Performance, & production environments.
  • Involved in scheduling, managing and implementing the changes to the Build / Release / version-control processes required to enforce and apply build, patches and release engineering process.
  • Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.
  • Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.
  • Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.
  • Respond to annual audit requests related to change management
  • Review and reduce emergency changes and unauthorized changes
  • Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement to the IT leadership.
  • Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).
  • Identified, created, and implemented processes and products to efficiently manage releases.
  • Coordinating with different environments team and fixing the issues and managing the schedules.

Environment: ServiceNow, Sharepoint, Jenkins/hudson, Anthilpro, SVN, UCM, WAS 5.1/6X/7 JDK 1.4,SVN, Hudson, LDAP, IIS, Windows, IHS (IBM HTTP Server), Tomcat, Eclipse, BIGIP F5, Tivoli, Maven, ETM, Oracle, Linux, Shell script, ANT, Unix Flavors.

Confidential

Production Support/Client Management

Responsibilities:

  • Responsible in administering, monitoring, trouble shooting and maintaining various environments like development, production, staging and performance & environments.
  • Providing support for health of system and root cause analysis.
  • Creating CR and service management tickets based on the issue types.
  • 24hr support, on call rotations.
  • Middleware support issues, process control, addressing all alerts and messages.
  • Moving health care files to different systems and make sure they are reached and not duplicated.
  • Review management process, Document recommendation for a new Change & Management process.
  • Track and communicate status at both a detailed (task) level and a summary (sub-project or release) level for a variety of audiences, from the project team to executive sponsorship.

Environment: HPQC, Share Point, Tandem, Outside View, Micro soft Excel, WAS/Weblogic/Oracle/DB2 Solaris UNIX/Linux all flavors, Perl script Service Manager, WFM, WebBBS, Java/Web services, shell script, CVS, Windows, Clear Case UCM, main frames legacy systems etc.

Confidential, OH

Configuration and Release Management

Responsibilities:

  • Responsible in maintaining various environments Development, Staging, Performance, & production environments.
  • Involved in scheduling, managing and implementing the changes to the Build / Release / version-control processes required to enforce and apply build, patches and release engineering process.
  • Responsible for ITSM tool administration (Remedy)
  • Project setup for development, Planning and executing activities ranging from Branch creation for new project (Client and Server side projects), Version allocation to developers & modules (Jar, War, Ear, binds etc..) of a project to avoid conflicts with other project in the portfolio, release tracker creation to keep a track of releases for each project, project tracker creation for tracking code changes/commits in each project.
  • Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.
  • Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.
  • Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.
  • Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).
  • Identified, created, and implemented processes and products to efficiently manage releases.
  • Coordinating with different environments team and fixing the issues and managing the schedules.
  • Providing feedback and status report to Management as and when required.
  • User administration, including user and group account requirements, resolution of user and responsibility for data security.
  • License/key management and establishment of license use policies in Clear Case.
  • Worked closely with developers to define and configure Application Servers, Virtual Hosts, Web Applications, Web Resources, Servlets Engines-as well as deployment of Java code across multiple instances of Web Sphere Server.
  • Created and configured Data Sources for database connectivity & JMS resources.

Environment: Clear case, UCM, WAS 5.1/6X/7 JDK 1.4,SVN, Hudson, LDAP, IIS, Windows, IHS (IBM HTTP Server), Tomcat, Eclipse, BIGIP F5, Tivoli, Maven, ETM, Oracle, Linux, Shell script, ANT, Unix Flavors.

Confidential, CA

Product Development Management

Responsibilities:

  • Responsible in administering and maintaining various environments like development, production staging and performance & environments.
  • Involved in scheduling, managing and implementing the changes to the Build / Release / version-control processes required to enforce and apply build, patches and release engineering process.
  • Project setup for development, Planning and executing activities ranging from Branch creation for new project (Client and Server side projects), Version allocation to developers & modules (Jar, War, Ear, binds etc..) of a project to avoid conflicts with other project in the portfolio, release tracker creation to keep a track of releases for each project, project tracker creation for tracking code changes/commits in each project.
  • Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.
  • Set the Web server and execute permissions for content, Configure distributed authoring and versioning, Configure authentication methods, Control access by IP address or Internet domain name, Manage Web site operator privileges
  • Worked closely with developers to define & configure Web apps.
  • Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.
  • Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.
  • Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).
  • Identified, created, and implemented processes and products to efficiently manage releases.
  • Set the Web server and execute permissions for content, Configure distributed authoring and versioning, Configure authentication methods, Control access by IP address or Internet domain name, Manage Web site operator privileges
  • Architecture, Installing, Configuring, deploying and administering of IBM WebSphere App Servers (base & ND) 5.x/6.x/7.
  • Coordinating with different environments team and fixing the issues and managing the schedules.
  • Worked closely with developers to define and configure Application Servers, Virtual Hosts, Web Applications, IIS, Web Resources, Apache Tomcat, Servlets Engines-as well as deployment of Java code across multiple instances of Web Sphere Server.
  • Responsible for setup, configuration and ongoing development of WebSphere Application Server (Enterprise) on Solaris platforms.
  • Responsible for managing IBM WSADMIN scripts for automating application deployment, creating application servers.
  • Created UNIX Shell scripts to execute the programs and automating batch processes.
  • Created and configured Data Sources for database connectivity & JMS resources.
  • Worked on EJB application with Weblogic Client and WebSphere Server on RMI/IIOP protocol.
  • Worked with test and Development teams to meet their needs for configure various environments.
  • Used Thread Analyzer and Heap Analyzer for identifying memory leaks, deadlocks and troubleshoot.

Environment: WAS 5.1/6X/7 JDK 1.4, LDAP, I-Planet 6.1, IHS (IBM HTTP Server),WebSphere MQ 5.3, Big Brother, Tomcat, Perforce, WSAD, Eclipse, BIGIP F5 load balancers & Mercury BAC, Tivoli, Maven, ETM, Oracle, IIS, Windows, Jboss, TWS, shell script,ANT,subversion,J2EE,JAVA,Servelets,Unix Flavors.

Confidential, Parsippany, NJ

Infrastructure Architect and Web Sphere Admin

Responsibilities:

  • Responsible in administering and maintaining various environments like development, production staging and performance & environments.
  • Project setup for development, Planning and executing activities ranging from Branch creation for new project (Client and Server side projects), Version allocation to developers & modules (Jar, War, Ear, binds etc..) of a project to avoid conflicts with other project in the portfolio, release tracker creation to keep a track of releases for each project, project tracker creation for tracking code changes/commits in each project.
  • Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.
  • Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.
  • Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.
  • Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).
  • Identified, created, and implemented processes and products to efficiently manage releases.
  • Set the Web server and execute permissions for content, Configure distributed authoring and versioning, Configure authentication methods, Control access by IP address or Internet domain name, Manage Web site operator privileges
  • Served as a technical resource to project teams.
  • Participated in establishing, evolving, and managing a highly effective branching policy.
  • Maintained various kinds of documentation related to the CM process, technical tips and instructions in Confluence.
  • Performed Tool analysis to determine the most suitable tool for a fast growing project.
  • Configured BIGIP F5 load balancers for dividing the traffic between Web Servers. Created pools for setting load balancing schemes and persistence.
  • Managing and updating as per RFC’s /SOX rules and make sure it is updated and giving feedback to Management
  • Implement performance monitoring software (mercury interactive).
  • Responsible for managing IBM WSADMIN scripts for automating application deployment, creating application servers.
  • Created UNIX Shell scripts to execute the programs and automating batch processes.
  • Extensively involved in management of the Build and Migration Process.
  • Started and maintained an environment wide Configuration Management for better application maintenance.
  • Automated the process of Environment variables being updated into the Application specific documentation using a Java Application.
  • Involved in the migration of Web-Tier from RAINBOW SSL accelerator devices Created new Webservers to use VeriSign s

Environment: WAS 5.1/6X/7 JDK 1.4, LDAP, I-Planet 6.1, IHS (IBM HTTP Server),WebSphere MQ 5.3, Big Brother, Tomcat, PVCS, IIS, WSAD, Eclipse, BIGIP F5 load balancers & Mercury BAC, Tivoli, Maven, ETM, Oracle, Windows, TWS, Jboss,shell script,ANT,subversion,J2EE,JAVA,Servelets,Unix Flavors.

Confidential, Charlotte, NC

Production Support

Responsibilities:

  • Designed, Installed and configured WebSphere Application Server 5.1.x/6.0.x fix packs, IBM HTTP Server on AIX, Sun, Linux and on Window platforms.
  • Configured WebSphere Application Server on multiple platforms for horizontal clustering.
  • Performed Root Cause Analysis for production support, Incident room attendance for emergency production outage and on call rotation in 24/7 support for the WebSphere Application Server support including change control, troubleshooting and monitoring.
  • Responsible for Load balancing and Performance tuning for various WebSphere/weblogic Instances.
  • Performed Troubleshooting of WebSphere Application Server with Oracle and DB2.
  • Managed IBM HTTP Server and maintained Plug-in in LAN/WAN environments.
  • Configured, maintained, deployed and trouble shoot of Web Logic 8.1/9.2 on multiple platforms, deployments, trouble shooting and maintenance for production, development, QA and environments.
  • Responsible for coordinating Prod Support Year End Activities and Leap year have the appropriate change awareness documentation.
  • Created and configured Data Sources for database connectivity & JMS resources.
  • Configured global security in WebSphere using LDAP authentication
  • Fine tuning of the Application Servers.
  • Created deployment scripts using the wsadmin (JACL scripts).
  • Enabled Different Components of Trace for problem determination.
  • Used Tivoli performance/ Mercury Diagnostics to monitor Applications.
  • Worked on EJB application with Weblogic Client and WebSphere Server on RMI/IIOP protocol.
  • Worked with test and Development teams to meet their needs for configure various environments.
  • Responsible for establishing Single Sign on (SSO) for WebSphere application server.
  • Involved in periodic backing up of configuration files.

Environment: IBM Web Sphere Application Server 5.x/6.x,IBM WebSphere Portal Server 5.1, Weblogic 8, Oracle 8i, DB2 8.1, Sun Solaris 8/9, Windows 2000, AIX.

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