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Customer Service Associate Resume

SUMMARY:

  • Provided bilingual customer service (Spanish language certified); increasing business by being able to speak to Spanish speakers as well as English speakers; for 5 continuous years.
  • Certified Lead line agent, taking supervisor calls, for agents who are unable to handle particular calls, or had procedural questions.
  • Assisted in customer resolutions, quickly ascertaining results to solve on going issues.
  • Provided leadership in backup supervision, training, and mentoring.
  • This helped increase productivity among staff.
  • 5 years of working in a call center environment, Quick learner; have been trained in several different data bases; as well as being able to keep up with changes in procedures on a daily basis.

TECHNICAL SKILLS

  • Bilingual (English, and Spanish)
  • 5 years of Customer service
  • STP/OSPF/RIPV2
  • Distance vectoring vs. Link vectoring.
  • Multi - tasking different windows; and data bases at the same time.
  • Internet Explorer; Chrome;
  • Firefox.
  • CCNA 2015
  • IMAP/POP3/SMTP
  • Microsoft windows 7
  • Software installation
  • Intrusion detection: Viruses; Worms, Trojan horses, etc.)
  • Finished class certification in Networking via Leaderquest.
  • Citrix
  • Broadcasting, Multicasting, Unicasting.
  • LAN/WAN
  • OSI model
  • SSID
  • Port numbers
  • Voice over Internet protocol
  • Excel 2010
  • Trouble shooting.
  • Understanding the Relationships between interfaces, segments, hosts and connectivity issues.
  • Can type 60 words per minute
  • Firewall installation
  • Functionality and differences between routers, switches, hubs

PROFESSIONAL EXPERIENCE

Confidential

Customer Service Associate

Responsibilities:

  • Prepped food for the line crew.
  • Communicated easily and fluently with all Spanish and English staff creating a friendly positive work atmosphere.
  • Worked in a time constraint environment
  • Multi-tasking is essential for this job.

Computer Volunteer

Confidential, Denver, Colorado

Responsibilities:

  • Help homeless with individual with basic computer skills (e.g. Internet browsing).
  • Help with Resume building; creates LinkedIn profiles, and assists in searching for jobs.
  • Tutor the elderly in Microsoft Word and Excel.

Member Relation Specialist

Confidential, Denver, Colorado

Responsibilities:

  • Encharged of home banking security which prevented unauthorized access to internal accounts.
  • Maintained log via Microsoft Excel with Data entry, which allowed for documentation of all records and logs so that the next administrator could follow up on cases.
  • Ability to function in a Windows 7 Operating Systems environment. This allows for flexibility for trouble shooting passwords, and guiding customers online
  • Familiar with RAS (Fraud monitoring system); This allowed customers to have peace of mind while traveling knowing that nobody else was using their credit/debit cards.

Loss Mitigation Specialist

Confidential, Highlands Ranch, Colorado

Responsibilities:

  • Trained in 7 different CRM’s; ability to use multiple windows, and multi task; for customer resolution.
  • Addressed customers in a call center environment (bilingual specialist); thus answering inquiries they may have, in regards to loans, mortgage rates, and payment plans.
  • Advised borrowers in times of crises; allowing them to make the best informed decision before acting.

Confidential

Customer Service Associate, Highlands Ranch, Colorado

Responsibilities:

  • Lead Customer Service Associate
  • Provided bilingual customer service (Spanish language certified); increasing business by being able to speak to Spanish speakers as well as English speakers.
  • Certified Lead line agent, taking supervisor calls, for agents who are unable to handled disgruntled customers.
  • Assisted in customer resolutions, quickly ascertaining results to solve on going issues.
  • Provided Leadership in backing up supervision, training, and mentoring. This helped increase productivity among staff.

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