Desktop Support Technician Resume

Objective: seeking a position that will utilize my creativity, problem solving skills and my strong desire to set and reach goals.

Hardware: Assembly, installation, troubleshooting, maintenance of computer components.
Software: Ms World, Excel, Outlook, Access, Email, Java,J2EE,Oracle,sql/plsql, working on ecommerce project using java/j2ee,php
Operating System: Backup and Installation of windows 98/2000/XP,unix,solaris,
Special Skills: Manual testing, Automated testing, QA testing, (i.e., Microscope, Caliper,
Micrometer, Digital, Hipot tester?), Troubleshooting, Backup and recovery of windows.

EXPERIENCE:-

Confidential, (Jan2009 - Feb2011)Fremont, CA
Desktop Support Technician

Installation, configuring, administering and troubleshooting of window 2000/XP.
Installation ,confiruring,administering and troubleshooting of window 2000/XP
Install and confiruation of DHCP,Samba Server, DNS server on windows and Unix
Provide desk side IT support for customer
Supports computer users with installation of hardware/software and networking components
Diagnoses and troubleshoots problesm with individual or multiple computer system
Conducts diagnostic reviews and produces error reports to identity and correct any problem
Researches ,analyze and provides hardware/software recommendations ordering information , and other purchasing information to users to assist in purchasing necessary equipments
Diagnoses and resolves moderately complex and end-user hardware/software problems; remote access software
Track user request for equipment for information and problem reporting by opening cases and keeping case histories current and complete
Verify with the customer that the problem has been resolved and close case

Confidential
Test Technician (March, 2008 - Dec, 2008) Santa Clara, CA

Troubleshoot; debug PCB boards testing, Perform Functional testing from test procedures
Test multilayer Bare Boards with Micro craft fixtureless Machine for continuity and isolation
Using Takaya Probe Machine to test PCBs Board
Troubleshoot PCBs and circuit Boards
Rework and soldering for boards failure
Make programs in CAD Design for EMMA test
Help in Fabrication with drilling routing panels.

Confidential, ( July 2007 - March 2008) Santa Clara,CA

Inventory Control operations

Responsible to develop various production reports to update management on production status.
Responsible to ensure inventory production quality and efficiency levels.
Machinery equipments transported to Certify Service Technicians for servicing.
Responsible for management of inventory analysis on machinery equipment.
Prepared shipping documents for products that are scheduled to ship.
Developed bill labor reports and dimensional specifications on inventory shipment byeffective communicationand coordination.
Responsible to maintain departmental records and invoices.
Designed shipping process that gives annual savings of $500,000.
Responsible to revise departmental operating procedures.
Researched for the competitive shipping prices.
Responsible for other duties as assigned.

Confidential, Pakistan (Jan 2005 Feb 2007)
Web developer
Confidential, is the largest consulting company which provides Application development to various departments according to their needs all over Pakistan.
My role as a Developer was to develop solutions for different types of business needs using different technologies.
Responsibilities:

Among the systems, I was responsible for, Accounts, payroll management, and finance management using oracle development. I involved in two project using J2EE environment like online shopping where customer can use the shopping cart for order processing and online shopping
Design and developed Shopping cart using PHP, MYSQL, Apache(Shophlive.com)

Environment: J2EE, TOMCAT, Oracle 8, Servlets, JSP, XML, HTML, NetBean, ANT Script, JUnit, MVC-II Architecture, JDBC, PHP, Apache server, Mysql,

Education

4rd Semester software engineering

Skill set

: A +, Algorithms and Data Structures, Programming Languages, CCNA, and Operating Systems,java,J2ee,oracle,pl/sql
Oracle Sap plus
Java Certification

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