Tech Support Specialist/ Help Desk Resume Rockville, Maryland - Hire IT People

SUMMARY:

Seeking a position in the field of IT
Results Driven and well organized technical professional who combines hands - on experience with a solid al background in computer science.
Strong skills in planning, implementing, and computer systems.

KNOWLEDGE & SKILL AREAS:

Security, Backup & Recovery Solutions
Technical Troubleshooting
Technical & End User Documentation
Excellent Customer Service
Speak Spanish Fluently
Virus Detection, Removal & Prevention

TECHNICAL SUMMARY:

Languages: Java

Operating Systems: Windows 7/8/10, Mac OSX, Kali Linux

Software: VmWare, Norton Ghost, PXE Boot

WORK EXPERIENCE:

Confidential, Rockville, Maryland

Tech Support Specialist/ Help Desk

Responsibilities:

Troubleshoot and configure routers, gigabit switches, and patch panels for courses.
Maintain and support systems, workstations, mobile devices, printers and peripherals; and resolve trouble tickets.
OS updates, application updates, driver update/rollback/uninstall and reinstall to address issues or to effect compatibility issues
Install and configure AD-Exchange servers, Client PCs and workstation computers
Troubleshoot and repair computer hardware such as, PCs, tablets, monitors, projectors.
Install and modify Vmware and Virtual Machines
Install Linux machines and servers. Including joining the domain and troubleshooting.
Set up IT Environments for Networking, Sharepoint, 2012 Servers, and Ethical Hacking courses
Multicast course software load through Norton Ghost and PXE boot
Utilize FTP Server to download course software loads and powerpoints
Provide Tier II Support to Instructors and staff about their computer and network equipment.
Responsible for producing virtual learning spaces for all US/Canada courses.
Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infection and more.
Install Security patches to computers
RAM/Processor/PSU/GPU and peripheral manipulation to address POST Issues.
Support of Adobe Connect 9 platform for remote courses including audio visaul equipment
Charged with administration of all branch of PCs numbering over 200 as well as ordering specified software needed to run classes
Charged with the information technology of two al Centers.
Weekly Coordination of class allocation and imaging including any post imaging configuration which included but was not limited to Active Directory setup as well as Vmware parameters.
Project management assitance ed “ABCD ” Three times for delivering outstanding technical support and customer service

Confidential, Germantown, Maryland

Network IT Assistant

Responsibilities:

Configuring Routers; such as setting the Qos, Control channel, and the bandwidth, updating firmware
Diagnose and troubleshoot networking issues of clients such as IP conflicts, slow and/or no connection
Install routers, modems, and Giga Switches and installing Cat6 Ethernet cables.

Confidential, Frederick, Maryland

Geek Squad Consultant Agent

Responsibilities:

Diagnosing and Troubleshooting such as Virus removals, Operating System repairs
Diagnosing motherboards, power supplies, Hard drives, and ram.
Installing power supplies, video cards, Confidential, hard drives and ram.
Data Transfer from one hard drive to another as well as one computer to another through the operating system.
Advanced diagnostic and recovery of data from hard drives.
Educating and Consulting Clients about their electronic devices

Confidential, Germantown, Maryland

Office Supplies Associate

Responsibilities:

Providing specs and knowledge on electronic products
Achieving Company Computer Sales Goals while providing a high level of customer service
Customer Service

We provide IT Staff Augmentation Services!

Tech Support Specialist/ Help Desk Resume

Rockville, MarylanD

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