We provide IT Staff Augmentation Services!

Tech Support Specialist/ Help Desk Resume

Rockville, MarylanD


  • Seeking a position in the field of IT
  • Results Driven and well organized technical professional who combines hands - on experience with a solid al background in computer science.
  • Strong skills in planning, implementing, and computer systems.


  • Security, Backup & Recovery Solutions
  • Technical Troubleshooting
  • Technical & End User Documentation
  • Excellent Customer Service
  • Speak Spanish Fluently
  • Virus Detection, Removal & Prevention


Languages: Java

Operating Systems: Windows 7/8/10, Mac OSX, Kali Linux

Software: VmWare, Norton Ghost, PXE Boot


Confidential, Rockville, Maryland

Tech Support Specialist/ Help Desk


  • Troubleshoot and configure routers, gigabit switches, and patch panels for courses.
  • Maintain and support systems, workstations, mobile devices, printers and peripherals; and resolve trouble tickets.
  • OS updates, application updates, driver update/rollback/uninstall and reinstall to address issues or to effect compatibility issues
  • Install and configure AD-Exchange servers, Client PCs and workstation computers
  • Troubleshoot and repair computer hardware such as, PCs, tablets, monitors, projectors.
  • Install and modify Vmware and Virtual Machines
  • Install Linux machines and servers. Including joining the domain and troubleshooting.
  • Set up IT Environments for Networking, Sharepoint, 2012 Servers, and Ethical Hacking courses
  • Multicast course software load through Norton Ghost and PXE boot
  • Utilize FTP Server to download course software loads and powerpoints
  • Provide Tier II Support to Instructors and staff about their computer and network equipment.
  • Responsible for producing virtual learning spaces for all US/Canada courses.
  • Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infection and more.
  • Install Security patches to computers
  • RAM/Processor/PSU/GPU and peripheral manipulation to address POST Issues.
  • Support of Adobe Connect 9 platform for remote courses including audio visaul equipment
  • Charged with administration of all branch of PCs numbering over 200 as well as ordering specified software needed to run classes
  • Charged with the information technology of two al Centers.
  • Weekly Coordination of class allocation and imaging including any post imaging configuration which included but was not limited to Active Directory setup as well as Vmware parameters.
  • Project management assitance ed “ABCD ” Three times for delivering outstanding technical support and customer service

Confidential, Germantown, Maryland

Network IT Assistant


  • Configuring Routers; such as setting the Qos, Control channel, and the bandwidth, updating firmware
  • Diagnose and troubleshoot networking issues of clients such as IP conflicts, slow and/or no connection
  • Install routers, modems, and Giga Switches and installing Cat6 Ethernet cables.

Confidential, Frederick, Maryland

Geek Squad Consultant Agent


  • Diagnosing and Troubleshooting such as Virus removals, Operating System repairs
  • Diagnosing motherboards, power supplies, Hard drives, and ram.
  • Installing power supplies, video cards, Confidential, hard drives and ram.
  • Data Transfer from one hard drive to another as well as one computer to another through the operating system.
  • Advanced diagnostic and recovery of data from hard drives.
  • Educating and Consulting Clients about their electronic devices

Confidential, Germantown, Maryland

Office Supplies Associate


  • Providing specs and knowledge on electronic products
  • Achieving Company Computer Sales Goals while providing a high level of customer service
  • Customer Service

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