We provide IT Staff Augmentation Services!

Technical Support Representative Resume

Hunt Valley, MD


Offering a diverse background in project management, technical support, and customer service along with Microsoft and, accompanied by a professional work ethic, strong communication skills, and an ability to produce top quality results in deadline driven environments.


Microsoft Windows 2003 Pro/Server/XP installation and configuration, Windows Vista and Windows 7 basic functionality, Active Directory administration and design, Active Directory Migration Tool (ADMT), DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003 Network Infrastructure, Windows 2003 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, RAM, hard drives, basic network security, server administration and network protocols. Also have experience with various CRM tools such as Vantive, Oracle, Right Now, and SalesForce.



Technical Support Representative, Hunt Valley, MD


  • Provided Technical support including troubleshooting for various clients and software products
  • Provided support for web - based applications including LDAP management, TCP/IP troubleshooting, browser management, and client installation
  • Communicated with clients both online and via phone as well as email
  • Provided Mentoring and support for new hires
  • Logged support tickets using various CRM tools including Vantive, Oracle, and Right Now
  • Processed customer support requests (refunds, replacement items, etc.)
  • Researched software and peripheral products for troubleshooting purposes
  • Completed and submitted weekly time log to supervisor

Confidential, Baltimore, MD

Independent Contractor


  • Ensured timely distribution of various newspapers.
  • Maintained inventory records for materials purchased and returned.
  • Set-up displays in retail stores and ensured clean and organized appearance.
  • Managed accounts receivable and collections of private and retail clients.
  • Assisted with warehouse functions including receiving, inventory, and maintenance.

Confidential, Timonium, MD

Confidential Service Technician


  • Performed hardware installation, parts replacement and break/fix repairs on Confidential products (laptop, desktops) at various Baltimore/Annapolis area Confidential customers’ business locations.
  • Completed and submitted daily paperwork to supervisor.
  • Provided excellent customer support by completing projects in swift and courteous manner.

Confidential, Glen Burnie, MD

Bid Manager/Project Coordinator/Administrative Assistant


  • Researched and proposed prospective contract opportunities.
  • Corresponded with general contractors to devise division 7 plans and specifications and project cost analysis.
  • Coordinated and ensured delivery of documentation for projects.
  • Maintained spreadsheet to track prospective bids using Microsoft Excel.
  • Managed warehouse receiving of incoming construction materials both for inventory and for delivery to job sites

Confidential, Baltimore, MD

Independent Contractor/Magazine Merchandiser


  • Distributed various news materials to private and retail clients.
  • Managed accounts receivable and collections of private and retail clients.
  • Serviced area markets to include inventory and organization of various materials.

Hire Now