Technical Support Representative Resume
Hunt Valley, MD
CAREER SUMMARY:
Offering a diverse background in project management, technical support, and customer service along with Microsoft and, accompanied by a professional work ethic, strong communication skills, and an ability to produce top quality results in deadline driven environments.
TECHNICAL SKILLS:
Microsoft Windows 2003 Pro/Server/XP installation and configuration, Windows Vista and Windows 7 basic functionality, Active Directory administration and design, Active Directory Migration Tool (ADMT), DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003 Network Infrastructure, Windows 2003 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, RAM, hard drives, basic network security, server administration and network protocols. Also have experience with various CRM tools such as Vantive, Oracle, Right Now, and SalesForce.
EMPLOYMENT HISTORY:
Confidential
Technical Support Representative, Hunt Valley, MD
Responsibilities:
- Provided Technical support including troubleshooting for various clients and software products
- Provided support for web - based applications including LDAP management, TCP/IP troubleshooting, browser management, and client installation
- Communicated with clients both online and via phone as well as email
- Provided Mentoring and support for new hires
- Logged support tickets using various CRM tools including Vantive, Oracle, and Right Now
- Processed customer support requests (refunds, replacement items, etc.)
- Researched software and peripheral products for troubleshooting purposes
- Completed and submitted weekly time log to supervisor
Confidential, Baltimore, MD
Independent Contractor
Responsibilities:
- Ensured timely distribution of various newspapers.
- Maintained inventory records for materials purchased and returned.
- Set-up displays in retail stores and ensured clean and organized appearance.
- Managed accounts receivable and collections of private and retail clients.
- Assisted with warehouse functions including receiving, inventory, and maintenance.
Confidential, Timonium, MD
Confidential Service Technician
Responsibilities:
- Performed hardware installation, parts replacement and break/fix repairs on Confidential products (laptop, desktops) at various Baltimore/Annapolis area Confidential customers’ business locations.
- Completed and submitted daily paperwork to supervisor.
- Provided excellent customer support by completing projects in swift and courteous manner.
Confidential, Glen Burnie, MD
Bid Manager/Project Coordinator/Administrative Assistant
Responsibilities:
- Researched and proposed prospective contract opportunities.
- Corresponded with general contractors to devise division 7 plans and specifications and project cost analysis.
- Coordinated and ensured delivery of documentation for projects.
- Maintained spreadsheet to track prospective bids using Microsoft Excel.
- Managed warehouse receiving of incoming construction materials both for inventory and for delivery to job sites
Confidential, Baltimore, MD
Independent Contractor/Magazine Merchandiser
Responsibilities:
- Distributed various news materials to private and retail clients.
- Managed accounts receivable and collections of private and retail clients.
- Serviced area markets to include inventory and organization of various materials.