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Technical Support Representative Resume

Hunt Valley, MD

CAREER SUMMARY:

Offering a diverse background in project management, technical support, and customer service along with Microsoft and, accompanied by a professional work ethic, strong communication skills, and an ability to produce top quality results in deadline driven environments.

TECHNICAL SKILLS:

Microsoft Windows 2003 Pro/Server/XP installation and configuration, Windows Vista and Windows 7 basic functionality, Active Directory administration and design, Active Directory Migration Tool (ADMT), DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003 Network Infrastructure, Windows 2003 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, RAM, hard drives, basic network security, server administration and network protocols. Also have experience with various CRM tools such as Vantive, Oracle, Right Now, and SalesForce.

EMPLOYMENT HISTORY:

Confidential

Technical Support Representative, Hunt Valley, MD

Responsibilities:

  • Provided Technical support including troubleshooting for various clients and software products
  • Provided support for web - based applications including LDAP management, TCP/IP troubleshooting, browser management, and client installation
  • Communicated with clients both online and via phone as well as email
  • Provided Mentoring and support for new hires
  • Logged support tickets using various CRM tools including Vantive, Oracle, and Right Now
  • Processed customer support requests (refunds, replacement items, etc.)
  • Researched software and peripheral products for troubleshooting purposes
  • Completed and submitted weekly time log to supervisor

Confidential, Baltimore, MD

Independent Contractor

Responsibilities:

  • Ensured timely distribution of various newspapers.
  • Maintained inventory records for materials purchased and returned.
  • Set-up displays in retail stores and ensured clean and organized appearance.
  • Managed accounts receivable and collections of private and retail clients.
  • Assisted with warehouse functions including receiving, inventory, and maintenance.

Confidential, Timonium, MD

Confidential Service Technician

Responsibilities:

  • Performed hardware installation, parts replacement and break/fix repairs on Confidential products (laptop, desktops) at various Baltimore/Annapolis area Confidential customers’ business locations.
  • Completed and submitted daily paperwork to supervisor.
  • Provided excellent customer support by completing projects in swift and courteous manner.

Confidential, Glen Burnie, MD

Bid Manager/Project Coordinator/Administrative Assistant

Responsibilities:

  • Researched and proposed prospective contract opportunities.
  • Corresponded with general contractors to devise division 7 plans and specifications and project cost analysis.
  • Coordinated and ensured delivery of documentation for projects.
  • Maintained spreadsheet to track prospective bids using Microsoft Excel.
  • Managed warehouse receiving of incoming construction materials both for inventory and for delivery to job sites

Confidential, Baltimore, MD

Independent Contractor/Magazine Merchandiser

Responsibilities:

  • Distributed various news materials to private and retail clients.
  • Managed accounts receivable and collections of private and retail clients.
  • Serviced area markets to include inventory and organization of various materials.

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