OBJECTIVE:

To obtain a position within a company where I will be able to utilize my skills to further their progress and strengthen their IT needs. To focus on roles involving functional and technical experience in IT Infrastructure and Technology. Migrations and Upgrades. Strong experience as a Business Analyst, Technical Analyst, and a Leader / Project Manager. As well as strong desktop work experience. Well equipped to deliver enterprise interactive Migration/Upgrade Projects from the ground up. Committed to professionalism, highly organized, able to see the big picture while paying attention to small details, and excellent communication skills.

AREAS OF EXPERTISE:

• Proven experience as a IT Project Manager IT Infrastructure Desktop Support with a hands on technical background.
• Ability to work with users and technical staff to define and document requirements, functional and technical designs, and complete testing and implementation activities
• Excellent leadership skills such as project planning, scheduling methods, and tools
• Expert in leading upgrade projects, migrations and Infrastructure builds
• Strong documentation and reporting skill. Proficient with Microsoft Project
• Excellent interpersonal, collaboration, and problem solving skills

TECHNICAL SKILLS:

Systems: Windows NT 4.0 - 3.51, Windows XP Professional,Windows 2000 Professional and Server, MS SQL 2000,VMware, Windows Server, Exchange server, Enterprise 2003, Windows Vista Business, Windows ME- 98-95-3.11-3.1, Windows 7, Windows 8,Windows 10, SCCM, MS Office (All Versions) Share point

Hardware: Motherboards, tape drives, CD-ROMs, Printers, Scanners, Plotters, SCSI 1,2&3 cards, video Cards, sound cards, modems, IDE & SCSI hard drives, RAID controllers, Laptops, Digi Boards, Laptops, Hubs, Switches, Routers, Print Servers, various proprietary controls and testing equipment, gas chromatography ovens Audio and Visual media.

PROFESSIONAL EXPERIENCE:

Confidential, Greenwood SC

Jr Project Manager/ Desktop Technician

Responsibilities:

• Ensured risk management strategies are followed and reviewed within guidelines
• Managed 1,800 laptop and desktop machine migration to Windows 10
• Application compatibility and reconciliation
• Supervised the deployment team
• Microsoft Office 2016 upgrade
• Golden Image project./ Image for each Business area.
• Data Migration/ Data backup

Confidential, Piscataway NJ

Technical Project manager/Desktop Support

Responsibilities:

• Led pilot migration to test processes, anticipate deployment challenges, and maximize efficiencies.
• Office application migration to 2012
• Loading of all applications through SCCM

Confidential, Brooklyn,NY

Sr. Project Manager/Business Analyst

Responsibilities:

• Complete detailed business analysis, requirements definition, and documentation
• Troubleshoot reported problems
• Develop, review and approve specifications and estimates
• Design, develop and execute test strategies and test cases
• Peer review of test plans and test results
• Mentor/train colleagues and clients
• Back up of each laptop and desktop
• Image of windows 7 and office 2010 on each laptop and desktop
• Installation of new applications
• Installation of backed up data onto newly imaged machines
• Hand delivery to each client tested then approved.

Confidential, Morristown NJ

Project Manager/Desktop support/Network Administrator

Responsibilities:

• Collaborate with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture.
• Net backup of Windows 2000 servers.
• File and print backup and replacements
• Lead development of requirements, data models, and all documentation throughout project lifecycles.
• Oversee development of support systems, encompassing management reporting, payment approval, and accounting interfaces.
• Defined and documented functional and technical requirements.
• Back up of each laptop and desktop Image of windows 7 and office 2010 on each laptop and desktop
• Installation of new applications
• Installation of backed up data onto newly imaged machines
• Hand delivery to each client tested then approved.

Confidential, Bridgewater NJ

Manager desktop support/Network Technician

Responsibilities:

• Provided incident management support, including identifying problem incidents, escalations, and seeing through their subsequent resolutions.
• Assisted company personnel with desktop operation, including both hardware and software
• Supervised and performed installation of new IT network equipment and system software.
• Administered creation of IT accounts and computer systems and offered support.
• Updated management on a regular basis through reports and presentations and via email,.
• Maintained company peripheral network devices regularly, including printers and scanners.
• Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.
• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
• Planned and executed routine repairs and system upgrades.
• Made use of helpdesk systems to prioritize work-load and update queries and calls.
• Documented and maintained supply of all required inventory.

Confidential, Raritan NJ

Jr. Project Manager/Manager desktop support

Responsibilities:

• Defined and documented functional and technical requirements.
• Created proposals for technology support and network device replacement.
• Streamlined work order and asset management procedures including desktop, laptops, network printers, fax and copiers.
• Created several RFP’s, interviewed and managed vendors to assist in company wide infrastructure replacement project including networked printers, copiers, fax machines, desktops and laptops.
• Enabled centralized management of all technology support areas including help desk, network support, QA, DBA and AS400 teams.
• Served as Track-It Administrator and trainer for support protocols based on industry best practices.
• Developed setup and installation procedures for deployment of desktop and laptops.
• Created, monitored and enforced compliance of Service Level Agreements based upon industry best practices.
• Managed replacement of 2,000 desktop and 3,500 laptop installations, including data transfer without data loss.
• Created Standard Operating Procedures manual.
• Managed vendors for desktop hardware, software, telecom, wireless networking and cell phone procurement.
• Provide PC OS Support Win 2000, XP, Windows 7 and Vista
• Provide client support of over 100 software packages

Confidential, New York, NY

Network/Desktop Support

Responsibilities:

• Provide network LAN/WAN access troubleshooting support.
• Provide PC OS troubleshooting support for Win 2000 and XP.
• Provide hardware troubleshooting for desktop, laptop, Printer, and Scanner equipment.
• Provide client side Citrix support.
• Provide email client support for Outlook/Exchange.
• Provide Application support for confidential's applications.
• Provide telephone, remote, and on site application support for remote users.
• Provide telephone support to remote users regarding RAS or VPN issues.
• Provide printing issue support for users.
• Install and configure applications\upgrades for corporate and desktop OS needs.
• Create and maintain an image repository using Norton.
• Create Blackberry users and troubleshoot database as needed.
• Create users and home directories and configure access rights as necessary for Active Directory.
• Assist with corporate backup procedure.

Confidential, New York, NY

Network / Desktop Support III

Responsibilities:

• Provide first line SQL application support before escalating to SQL administrator.
• Assist truncating of with SQL databases.
• Assist with installation and upgrade of SQL servers.
• Assist with troubleshooting data integrity of SQL databases.
• Run reports from SQL in Crystal Reports for production and billing.
• Provide network LAN/WAN access troubleshooting support.
• Provide PC OS troubleshooting support for Win 2000 and XP.
• Provide hardware troubleshooting for desktop, laptop, Printer, and Scanner equipment.
• Provide client side Citrix support.
• Provide first line application support.
• Provide support for AutoCAD in Plant Operations department.
• Provide email client support for Groupwise 6.5.
• Provide telephone, remote, and on site application support for remote users.
• Provide telephone support to remote users regarding RAS or VPN issues.
• Provide printing issue support for users.
• Install and configure applications\upgrades for corporate and desktop OS needs.
• Played major role in testing and rollout of new or upgraded applications.
• Played major role in planning, testing, rollout, and maintenance of Zenworks for remote administration.
• Played major role in planning, testing, rollout, and maintenance of Help Desk tracking system.
• Played major role in planning, testing, of wireless network.
• Started researching and testing for Windows Vista Business and Office 2007 in the next year.
• Create and maintain an image repository using Norton Ghost and Zenworks.
• Create confidential users and troubleshoot maintain database as needed.
• Create users and home directories and configure access rights as necessary for confidential and Active Directory.
• Assist with corporate backup procedure.

Confidential, Cranburry, NJ

I.T. MANAGER/Technical Analyst

Responsibilities:

• Defined and documented functional and technical requirements.
• Provide Desktop, Laptop, and Server OS support for corporate environment in a 400 user multi-site environment.
• Provide network LAN/WAN and AS400 access troubleshooting support in a 400 user multi-site environment.
• Provide hardware troubleshooting support for Desktop, Server, Laptop, Printer\Plotter, Scanner, and computerized valve control\chemical reactor\testing equipment.
• Participate in the planning, testing, and upgrade from Novell 3.12 to Windows 2000 AD.
• Participate in the planning, testing, and roll out phases of new applications.
• Create users and home directories; configure access rights as necessary.
• Configure and troubleshoot protocols and shared resources.
• Resolve Internet/Intranet connection issues.
• Perform and store network backups according to corporate policy.
• Perform necessary upgrades and new software installations on desktops and servers.
• Provide telephone support to remote users regarding RAS or application issues.
• Provide email client and server support for Cc:Mail.
• Create and maintain an image repository using Norton Ghost 5,0 and 2000 for all the different machines and software packages.
• Create and maintain hardware and software inventory using SMS 2.0.
• Create and deploy software packages using SMS 2.0.
• Use SMS and PC Anywhere for remote access, configuration, and troubleshooting.
• Correlate statistical information from Help Desk application for use in monthly Help Desk meetings to improve response.

Confidential, Reston, VA

Network Consultant

Responsibilities:

• Make hardware and software recommendations according to user and systems needs.
• Participate in design, configuration, and roll out of Netware 3.x & 4.x and NT 3.51 & 4.0 networks.
• Configure users rights and security policies.
• Provide network LAN/WAN access troubleshooting support.
• Provide PC operating system troubleshooting support for Win 95, 98, NT 3.51 & 4.0.
• Provide application support for Ms Office 95, 97, Outlook Express, Outlook 97.
• Resolve Internet/Intranet connection issues.
• Provide telephone and on site network and OS, and application troubleshooting support.
• Build and configure workstations including OS and apps.
• Help in the testing and roll out phases of new applications.
• Provide end user instruction on using OS or applications as needed.
• Provide telephone support to remote users of the corporate system.
• Perform network administration and backups as required.
• Create users and home directories; configure access rights and policies as necessary.