KEY SKILLS AND KNOWLEDGE:

• Windows Network and System Administration
• I.T. Service Desk Operations
• HW/SW Installation, Troubleshooting and Maintenance
• Virtual Infrastructure Administration
• Cloud Computing
• Windows PowerShell (>1)
• Microsoft Windows Server NT/ 2000/2003/2008 (3)
• Microsoft Windows 2000/XP/Vista/7/10 (8)
• VMware vSphere4.1, ESX 3.5, ESXi 4/5, Workstation 8 (3)
• MS Office 365 and SharePoint Online (4)
• Amazon Web Services - EC2, VPC (2)
• BackTrack-Linux (2)
• Ubuntu (>1)
• CentOS (>1)
• ScreenConnect(>1)
• MS SQL 2000/2005 (>1)
• MS Office (6)
• Windows Software Update Services (2)
• Symantec Backup Exec (1)
• McAfee ePO Server 4.5 (2)
• McAfee VSE 8.x (2)
• Nessus (1)
• Wireshark (1)
• Cipher Cloud (1)
• SysAid IT Helpdesk (4)
• MozyPro Backup (1)
• ConnectWise (1)
• Serviec Now (>1)
• Dell PowerEdge Servers (3)
• Dell PowerConnect 6248 Switch (2)
• Dell Optiplex, Vostro, Dimension, Latitude, Inspiron Computers (4)
• WatchGuard XTM 520 Firewall (2)
• SAVIN Copier (4)
• Wyse Thin Client (3)

EMPLOYMENT HISTORY:

IT Help Desk Analyst

Confidential

Responsibilities:

• Support customers on the phone and via emails taking customer calls and responding to e-mail inquiries throughout shift.
• Trouble-shooting and diagnosis of technical issues.
• Maintaining objectivity in effective problem resolution.
• Escalating problems to Level II and supervisor based on department operations and procedures as necessary.
• Handling all incoming technical support problems using Remedy's ticketing system and other systems as required
• Assisting with the processing of customer software order
• Assisting in the deployment of remote users via Citrix

It Consultant

Confidential

Responsibilities:

• Provided the highest level of IT support to current and potential clients
• Installed and configure Microsoft Operating system to client workstations
• Utilized ConnectWise to provide customer with timely support.
• Took lead in all walk-in customer It requests
• Assisted in the managing of Screen Connect accounts
• Performed weekly Onsite visits for customers
• Ensured all workstations were patched and had required updates

IT Consultant

Confidential

Responsibilities:

• Created and manage virtual desktop environments using Cloud Workspace
• Provided professional IT support for the all customers
• Maintained the patching and backups for client’s workstations
• Managed user accounts for cloud applications (Office 365)
• Assisted in Office 365 Migrations
• Installed and configured Microsoft Operating system to client workstations
• Provided onsite technical support for customers
• Created standard operating procedures for new methods that were implemented
• Provided timely support to all requested that were sent in the ConnectWise ticketing system.
• Assisted in the troubleshooting of various operating systems (windows XP to 10)

System Administrator

Confidential

Responsibilities:

• Creates and Manages user accounts using Active Directory on Windows Server 2003-2012
• Maintained Virtual Infrastructure using Vmware's VSphere
• Administered cloud-based MS Exchange server (Office 365)
• Created and updates IT standard operating procedures
• Created and deploys standard Windows XP/Vista/7/8 Images using Clonezilla
• Trouble shoots issues regarding web, application and file servers on Windows Server 2003-2012
• Managed IT Service desk requests using SysAid 8.X
• Provided timely and professional IT support for the all internal customers
• Ensured the delivery of Windows, antivirus and other software patches and security updates
• Performed hardware inventory and decommissions obsolete equipment
• Assisted in virtualizing and decommissioning old servers
• Troubleshoots and configures VoIP phones and telephony system features
• Collaborated with HR to ensure the smooth deployment of new hires
• Installed, configured, maintained and supported MS Windows and Linux operating systems in physical or virtual/cloud infrastructures for corporate production and development networks.
• Managed user and computer accounts in local directory servers and remote/cloud-based software systems.
• Provided support for network and desktop printers, scanners, and fax machines
• Provided data and support for cost-benefit analyses of IT purchases

Confidential

Sales Associate

Responsibilities:

• Completed sales functions in compliance with established policies and procedures and in a professional and courteous manner
• Maintained a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner
• Assisted with the presentation of window displays, promotional presentations, and sales programs as assigned.