Desktop Engineering/ Team Lead Resume Philadelphia, PA - Hire IT People

SUMMARY:

Successfully transitioned from a retail management to an IT career. With over 20 years of progressive experience in a wide variety of corporations supporting and managing the desktop and server infrastructure environment. I have excelled in every IT assignment I have attempted. I project a positive, profession image and I am able to interact with top level executives. Mechanically inclined, creative, able to manage and supervise people.

EXPERIENCE:

Desktop Engineering/ Team Lead

Confidential, Philadelphia, PA

Responsibilities:

Managing the daily and long - term processes of technicians responsible for Windows desktop patching; End Point protection, application deployments and upgrades, remote VDI solutions, the creation/maintaining of the desktop image, Active Directory/Group Policies/ Logon Scripts for users and desktops. Coordinated various resources for troubleshooting issues and project completion across multiple groups.
Developed and coordinating the workflow process of closing more than a 1000 OWA migration tickets; provided a solution for converting GroupWise subfolders to PSTs for post-OWA migration. Initiated our current patching plan; oversaw the Libre Office push.

Senior System Analyst/ Team Lead

Confidential, New Castle, Delaware

Responsibilities:

Provided complete desktop and server support in a mixed OS environment supporting.
Server 2000 to Win7 desktops, including thin clients and VM Ware.
Lead tech responsible for patching over 30 servers.
Responsibilities include account creation, rights management, application deployments.
Desktop software management via HP OVCM.
Continuation of Business (COB) technical coordinator ensuring access of critical functions in the various disaster scenarios. and mentoring new employees.

IT Process Lead/ Help Desk Manager

Confidential, Wilmington, Delaware

Responsibilities:

Responsible for managing the daily and long-term processes related the flow of service requests from the customer to resolution.
Managed 5 to 7 direct report’s daily activities, administered quarterly reviews, and guided .
Coordinated various resources for project completion.
Chaired meetings, delivered presentations to management, prepared monthly performance metrics.
Defining and implementing an SLA standard.
Led and coordinated with Development Team and other IT Departments the successful implementation of an in-house ticket management software program based functional requirements.

Senior Desktop/ Network Admin

Confidential, Philadelphia, PA

Responsibilities:

Providing complete desktop support (Win 9X to XP) in a mixed Novell/ MS Active Directory healthcare environment.
Network responsibilities include; creating new accounts, managing user rights and permissions and application pushes with Zenworks, Console One, and Novell Application Launcher.
Updating network databases.
NDPS print setup.
Ghost image creation and management.
Managed PC rollouts and upgrades.

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Desktop Engineering/ Team Lead Resume

Philadelphia, PA

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