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It Equipment Support Specialist Resume

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SUMMARY:

  • To obtain a position with a progressive company, in order to enhance my career objectives and to acquire further skill.
  • Call Manager express, Unity Express, and Call Manager
  • Configure Call forwarding, Call transfer, Call park, Music on hold, paging …..
  • Voice Codec: G.711, G.726, G.729, G.728, G.723
  • Signaling Protocol: H.323, SIP, MGCP, SCCP
  • Configure IP Phones, Routers and Switches for VOIP
  • Configure dial - pear, phone lines and codec
  • Configure phone & ephone DN
  • Configure Call Forwarding, Call Transfer and Call Park, intercome, paging...
  • Implement and configure call manager express
  • Routers: Cisco 2500, 2600 and 2800; Juniper; Adtran
  • Switches: 1900, 2950, 3550 and 3750
  • IOS upgrading and backup
  • Configure, RIP, OSPF, Access Control List, NAT, VLAN & STP
  • Configure and troubleshootT1, T3 and Ethernet circuits
  • Troubleshoot & configure LAN, WAN, Routers, Switches, Modems and Hubs; ISDN/DSL services; TCP/IP, DHCP and DNS
  • Implement and troubleshoot IP Phones; LAN, Internet connectivity. Projector, printer

HANDS ON LAB EXPERIENCE:

  • Switches: 1900, 2900, 3560
  • Routers: 2600, 2800
  • Static route, RIP, EIGRIP
  • Configuring VLAN, VTP, Router on a stick
  • Access List, NAT
  • Subnetting
  • Proficient in using putty, secureCRT , and hyper terminal for management
  • Router and switch password recoveryUpgrade/Backup router and switch IOS
  • Configure SSH for secure authentication
  • Configure AAA authentication
  • Tacacs
  • Regular configuration backup
  • Configure and inspect Syslog
  • Monitor router and switch CPU, and Memory utilization, and Fan working status
  • Configure port security on access switches
  • Using the MAC table and ARP table for troubleshooting
  • Familiar with Voice over IP (VOIP), and QoS
  • Troubleshoot using:
  • Traceroute, ICMP - ping, continuous ping
  • Show CDP neighbor, show ip int brief, show interface, show run
  • Show controller, show VLAN, show user

COMPUTER SKILLS:

  • Microsoft Office, Word, Excel, Power Point
  • Install and configure Windows XP, Windows 7 and 2003 Server
  • Local Area Network (LAN) and Wide Area Network (WAN)
  • Microsoft VISIO
  • Configure and troubleshoot TCP/IP, DHCP, DNS in a network,
  • Install and configure printers
  • Proficient in OSI and DoD models
  • Detailed network documentation

PROFESSIONAL EXPERIENCE:

Confidential

IT Equipment support specialist

Responsibilities:

  • Provide technical and audiovisual support for Health Resource and Services Administration (HRSA)
  • Set up Laptops, Printers, LCD Projectors and IP phones.
  • Testing of equipment to ensure proper working order
  • Staffing of the computer lab while on site at review meetings
  • Troubleshooting any technical and/or audiovisual issues

Confidential

Parking attendant

Responsibilities:

  • Customer service and Cashier
  • Use excel database to enter customer request to buy new pass

Confidential

Parking attendant

Responsibilities:

  • Customer service

Confidential

Medical Assistant

Responsibilities:

  • Front and back clerical and clinical duties
  • Provide customer service and give appointment for patient over the phone
  • Insurance billing & coding, prescription ordering and Filing records
  • Assist the doctor with lab procedures and obtaining vital signs

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