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Call Center Representative/help Desk Resume

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OBJECTIVE

To obtain a technical support position with a company that provides opportunities for learning and advancement based on strong technical skills and job performance.

QUALIFICATIONS

  • Three years of inbound call center experience
  • Install, configure and maintain various Windows and Operating Systems
  • Knowledgeable regarding TCP/IP protocols and LAN/WAN technology
  • Able to handle standard network cabling protocols
  • Versed in virus removal and firewall protection
  • Assemble, troubleshoot and repair PC’s to the component level
  • Experienced in cabling: Cat5, RG59, RG6, RG11
  • Proficient in Word, Excel, PowerPoint, and Outlook

EDUCATION

Pursuing an Associate of Science Degree in Information Technology – Computer Network Systems

  • Recipient of the Honors Award
  • Attending night classes three nights per week – available for full-time work

PROFESSIONAL EXPERIENCE

Confidential,Smyrna, GA 2010 – Present
Call Center Representative/Help Desk

  • Assist business customers with technical issues
  • Open trouble tickets and contact the NOC to troubleshoot problems with circuits
  • Follow-up with customers to advise of solutions and/or updates to technical problems

Confidential,Columbia, SC 2008 – 2010
Customer Service Representative (Call Center)

  • Coordinated high volumes of inbound calls
  • Resolved complex issues for the customers
  • Offered products and services that met customers’ ongoing financial needs
  • Met or exceeded sales goals

Confidential,Columbia, SC 2005 – 2006
Satellite Installation Technician

  • Installed televisions and cable services
  • Troubleshot technical issues
  • Rewired and ran new cabling
  • Completed orders in a timely manner
  • Educated customers about programs and additional services available

Confidential,Elgin, SC 2003 – 2005
HVAC Installer

    • Install air conditioning units
    • Perform maintenance on units
    • Managed and calculated air pressure to meet customers need and cost efficiency

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