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Associate Product Support Specialist Resume

Vienna, VA

SUMMARY:

  • Helpdesk escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales Support ( research market, product, service and client information)
  • Project Management individual and group experience leading, communicating, negotiating, problem solving, and influencing project delivery and outcomes

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Associate Product Support Specialist

Responsibilities:

  • Assisting customers via telephone support while they set up their equipment in their home through our DIY self - install model
  • Performing system configuration & verification, account activation and customer orientation
  • Guiding customers through integration of video cameras (Indoor, Outdoor & Doorbell) with their home broadband network
  • Providing in-depth assistance over the telephone to customers with questions

Confidential, Washington, D.C

Network Administration

Responsibilities:

  • Provided base level IT support to 30+ non-technical personnel daily
  • Created and manage Network accounts to include granting access to secured file shares to over 30+ personnel
  • Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
  • Provided excellent customer service to both technical and non-technical customers allowing customers to be satisfied, colleagues to complete work, and the company to profit from more service
  • Ensure that Remedy/Spiceworks tickets are assigned, resolved and completed to client’s satisfaction
  • Provide configuration and SharePoint administration support

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