Associate Product Support Specialist Resume Vienna, VA - Hire IT People

SUMMARY:

Helpdesk escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales Support ( research market, product, service and client information)
Project Management individual and group experience leading, communicating, negotiating, problem solving, and influencing project delivery and outcomes

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Associate Product Support Specialist

Responsibilities:

Assisting customers via telephone support while they set up their equipment in their home through our DIY self - install model
Performing system configuration & verification, account activation and customer orientation
Guiding customers through integration of video cameras (Indoor, Outdoor & Doorbell) with their home broadband network
Providing in-depth assistance over the telephone to customers with questions

Confidential, Washington, D.C

Network Administration

Responsibilities:

Provided base level IT support to 30+ non-technical personnel daily
Created and manage Network accounts to include granting access to secured file shares to over 30+ personnel
Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Provided excellent customer service to both technical and non-technical customers allowing customers to be satisfied, colleagues to complete work, and the company to profit from more service
Ensure that Remedy/Spiceworks tickets are assigned, resolved and completed to client’s satisfaction
Provide configuration and SharePoint administration support