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Computer Support Technician Resume

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Alexandria, VA

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SUMMARY

Join a company that offers a dynamic and stable work environment with growth potential where a detail - oriented and performance-driven professional can utilize analytical, statistical, financial and mathematical skills.

CORE COMPETENCIES

  • Mathematical Modeling
  • Windows Operating Systems
  • Statistical Concepts
  • Microsoft Office Suite
  • Data Compilation and Analysis
  • Microsoft SQL
  • Risk Assessment & Management
  • Customer Service
  • Technical Support (Network & Computer)
  • Communication
  • Staff Management
  • Teamwork
  • Leadership

PROFESSIONAL EXPERIENCE

Confidential, Alexandria, VA

Computer Support Technician

  • Responsible for uninstall equipments to reinstall on the HAT (High Alleviating Table) after installing the HAT, making sure that all the equipments are up and running the monitors are adjusted, network connected, the cables are hiding and managed, the main reason that I started this job - yet it is considered a step back for me- to get the public trust clearance.

Confidential, Washington, DC

Computer Support Technician

  • Responsible for the maintenance and issue resolution of all network and computer related assets.
  • Ensure the computer equipment and printers are configured appropriately.
  • Provide knowledgeable and friendly end user support service. Train users on the system software being deployed, mainly web based applications.

Confidential

Data entry Support and Computer Technician

  • Maintained the desktops, laptops and tablets in the department, supported a process for ensuring all system software was up-to-date and a patching/update schedule was executed.
  • Deployed employee hardware including Active Directory, email configuration, and user appropriate software installations.
  • Supported the implementation of the new datacenter servers (router configurations, IP configurations, etc.) for the department.
  • Supported the configuration of networks for the department.
  • Diagnosed and resolved computer and network related issues in a timely manner. Answered employee technical questions and provided general technical support.
  • Trained users on appropriate IT policies and Software applications when deploying new systems.

Confidential

Head Cashier & Shift Leader

  • POS software support including user education and implementation activities.
  • Trained users, and managed scheduling of resources for the supermarket.
  • Supported Month End inventory management process using an Excel spreadsheet to calculate the delta between sold and received inventory.
  • Managed the reconciliation of cash drawers using an Excel spreadsheet.
  • Responsible for associates task assignment and providing any guidance for assigned duties.

Confidential

Manager and Technical Support Technician

  • Deployed employee hardware including Active Directory, email configuration, and user appropriate software installations.
  • Deployed a wired and wireless network for the company. The wired network was utilized to manage IP and CCTV cameras.
  • Configured motion based DVR recording for cameras.
  • Customer facing position providing IT technical support for customers of the Confidential .

Confidential

Assistant Manager and Head Technician

  • Deployed employee hardware including Active Directory, email configuration, and user appropriate software installations.
  • Deployed a wired and wireless network for the company.
  • The wired network was utilized to manage IP and CCTV cameras.
  • Configured motion based DVR recording for cameras. Implemented an active directory structure for the company.
  • Provided IT technical support for users within the company and any hardware issues. Trained new employees on company policies and IT systems deployed.

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