Exchange Operation Support Resume
Church, VA
OBJECTIVE:
To obtain an entry level position, using my basic skills and knowledge
SUMMARY:
Experience in food service, maintenance, customer service, and administrative skills, augmented by recent training at Confidential Technology.
TECHNICAL SKILLS:
Proficient in Microsoft word, excel, Outlook, PowerPoint. I’m able to type 45 words a minute with minimal errors. I’m very eager to get into the computer field; I’m seeking employment in the computer field, following my training, and completion of school.
PROFESSIONAL EXPERIENCE:
Exchange Operation Support
Confidential, Church, VA
Responsibilities:
- Operating Five 9 Internet Phone System
- Creating and resolving Tickets in Remedy
- Creating and Resolving Tickets Using Tracking Sheets
- Troubleshooting End User Problems Regarding Healthcare
- Walking Users through Registration Process
- Operating Secure ID Token
- Operating Various Web Based Application And Healthcare Portals
- I supported over 1,000 users.
Confidential, Washington, DC
Help Desk Technician
Responsibilities:
- Create and manage user accounts in active directory
- Troubleshoot end - users Microsoft Office applications and Windows Operating System
- Configure end-user Microsoft Outlook to connect to Exchange Server
- Configure end-user Microsoft Outlook personal folder (pst)
- Install and configure Microsoft Office 2007 and 2010
- Maintain 60 workstations in training rooms
- Create and resolve tickets using Remedy
- Troubleshoot end-users software related problems via telephone support.
- I supported over 200 users.
- Troubleshoot computer system problems and provide solutions using specific system utilities, and other available resources.
- Provide excellent customer service support to end users
- Identify customer concerns or issues and resolve, or escalate to the Senior Help Desk Technician Group or Client Services management immediately.
- Proactively seek out solutions to less common problems, develop workarounds for customer problems, and attempt to troubleshoot higher-end issues as required.
- Utilize resources such as knowledge base, white papers, websites, and resolved ticket information and help tools to locate solutions to documented problems.
- Document recurring issues for self help and support for level 1 and 2 Help Desk Technicians.
- Maintain working knowledge of all Help Desk related procedures, applications installations, system configurations, current hardware, and basic network configuration practices through on-going training and self-initiated research and study
Technologies: Windows 7, Windows XP, Vista, Microsoft Office Suite 2007 & 2010Remedy, Bomgar, Active Directory