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Exchange Operation Support Resume

Church, VA

OBJECTIVE:

To obtain an entry level position, using my basic skills and knowledge

SUMMARY:

Experience in food service, maintenance, customer service, and administrative skills, augmented by recent training at Confidential Technology.

TECHNICAL SKILLS:

Proficient in Microsoft word, excel, Outlook, PowerPoint. I’m able to type 45 words a minute with minimal errors. I’m very eager to get into the computer field; I’m seeking employment in the computer field, following my training, and completion of school.

PROFESSIONAL EXPERIENCE:

Exchange Operation Support

Confidential, Church, VA

Responsibilities:

  • Operating Five 9 Internet Phone System
  • Creating and resolving Tickets in Remedy
  • Creating and Resolving Tickets Using Tracking Sheets
  • Troubleshooting End User Problems Regarding Healthcare
  • Walking Users through Registration Process
  • Operating Secure ID Token
  • Operating Various Web Based Application And Healthcare Portals
  • I supported over 1,000 users.

Confidential, Washington, DC

Help Desk Technician

Responsibilities:

  • Create and manage user accounts in active directory
  • Troubleshoot end - users Microsoft Office applications and Windows Operating System
  • Configure end-user Microsoft Outlook to connect to Exchange Server
  • Configure end-user Microsoft Outlook personal folder (pst)
  • Install and configure Microsoft Office 2007 and 2010
  • Maintain 60 workstations in training rooms
  • Create and resolve tickets using Remedy
  • Troubleshoot end-users software related problems via telephone support.
  • I supported over 200 users.
  • Troubleshoot computer system problems and provide solutions using specific system utilities, and other available resources.
  • Provide excellent customer service support to end users
  • Identify customer concerns or issues and resolve, or escalate to the Senior Help Desk Technician Group or Client Services management immediately.
  • Proactively seek out solutions to less common problems, develop workarounds for customer problems, and attempt to troubleshoot higher-end issues as required.
  • Utilize resources such as knowledge base, white papers, websites, and resolved ticket information and help tools to locate solutions to documented problems.
  • Document recurring issues for self help and support for level 1 and 2 Help Desk Technicians.
  • Maintain working knowledge of all Help Desk related procedures, applications installations, system configurations, current hardware, and basic network configuration practices through on-going training and self-initiated research and study

Technologies: Windows 7, Windows XP, Vista, Microsoft Office Suite 2007 & 2010Remedy, Bomgar, Active Directory

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