WMS IT Solutions Analyst Resume Addison, Illinois - Hire IT People

SUMMARY:

Highly personable professional with over fifteen years of experience in application support, help desk, systems analyst, and customer service within the logistics, health care, financial, pharmaceutical and retail industries.
Talent for identifying customer needs and presenting appropriate resolution.
Demonstrated ability to gain customer trust and provide exceptional follow - up.
Strong Project Management skills with proven capability to deliver well documented solutions within the constraints of time, cost and functionality.
Expertise in resolving escalated customer service issues.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

PROFESSIONAL EXPERIENCE:

Confidential - Addison, Illinois

WMS IT Solutions Analyst

Work closely with Customers, IT Analyst team, Business Development teams, Engineering, Process engineering & Operational teams
Subject matter expert and point of contact for overall solution throughout the project life-cycle.
Support/Assist project test phases - QA, System Integration Testing, and User Acceptance Testing.
Facilitate and support onsite deployments
Liaison/point of contact between operations and software development team
Support of solution deployments from concept through live/warranty phase.
Review and approval of delivered software prior to promotion into production environments

Confidential - Mundelein, Illinois

Lead WMS System Support

Provide technical advice, guidance and training to users on hardware and applications
Administer account, profile, and role updates.
Document reported issues in system support log. Investigate re-occurring issues and develop solutions.
Acts as a liaison between the business and the vendors for additional support
Supports development delivery by performing development unit testing
Assists with the investigation, escalation and resolution delivery for application solutions, working with the business user to define the system issue

Confidential- Lake Forest, Illinois

Senior WMS Support Specialist

Support all issues and enhancements related to the Warehouse Management System for the corporate office and all four facilities
Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions
Administer account, profile, and role updates.
Provides technical guidance and training for the companies WMS system
Provides support for the companies Logistics System
Oversees System updates related to the WMS & Logistics System
Provides assistance in documenting current business processes and models
Provides training documentation and meetings to bring IT and business updated on the solutions
Supports development delivery by performing development unit testing

Confidential- Schaumburg, Illinois

Application Support Specialist

Worked with the end users to define and investigate system issues
User authentication and provisioning in Active Directory, Mainframe and GUI environments
Troubleshoot login, access, and functionality issues.
Administer account, profile, and role updates.
Created & update documentation on authentication and provisioning procedures.
Disabled accounts, profiles, and roles as needed
Ability to understand job roles and update accounts accordingly.
Follow SLA’s for provisioning and troubleshooting.

Confidential - Elk Grove Village, Illinois

System Support Specialist

Aid in the development of technical support staff and resources
Perform network administration duties to include using Active Directory and Exchange
Install and configure new PCs, laptops, Blackberry’s and peripherals.
Troubleshoot and solve calls on the phone, remote connection and at the user’s desk
Document problems and their solutions.

Confidential- Hoffman Estates, Illinois

Sr. Software Support Specialist

Closed Help Tickets in timely manner by using the training tools, Help Ticket, and reporting tools
Became the Subject Matter Expert and direct contact for the iPlan system
Assisted with testing of the Systems in collaboration with the IT Quality Assurance team
Provided initial and ongoing training to the System users
Participated in the daily activities of the Help Desk functions, as well as training users, coaching co-workers, building and distributing worksheets/reports, and performance related activities.
Support the Financial Planning Project being instituted by Sears/Kmart Buyers, Inventory Managers, and Directors.

Confidential - Lincolnshire, Illinois

Customer Service Associate

Managed multiple projects while meeting or exceeding deadlines
Answered high-volume calls in a fast-paced call center
Demonstrated problem solving skills by filtering out critical issues and determined effective resolution.