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Wms It Solutions Analyst Resume

Addison, IllinoiS

SUMMARY:

  • Highly personable professional with over fifteen years of experience in application support, help desk, systems analyst, and customer service within the logistics, health care, financial, pharmaceutical and retail industries.
  • Talent for identifying customer needs and presenting appropriate resolution.
  • Demonstrated ability to gain customer trust and provide exceptional follow - up.
  • Strong Project Management skills with proven capability to deliver well documented solutions within the constraints of time, cost and functionality.
  • Expertise in resolving escalated customer service issues.
  • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

PROFESSIONAL EXPERIENCE:

Confidential - Addison, Illinois

WMS IT Solutions Analyst

  • Work closely with Customers, IT Analyst team, Business Development teams, Engineering, Process engineering & Operational teams
  • Subject matter expert and point of contact for overall solution throughout the project life-cycle.
  • Support/Assist project test phases - QA, System Integration Testing, and User Acceptance Testing.
  • Facilitate and support onsite deployments
  • Liaison/point of contact between operations and software development team
  • Support of solution deployments from concept through live/warranty phase.
  • Review and approval of delivered software prior to promotion into production environments

Confidential - Mundelein, Illinois

Lead WMS System Support

  • Provide technical advice, guidance and training to users on hardware and applications
  • Administer account, profile, and role updates.
  • Document reported issues in system support log. Investigate re-occurring issues and develop solutions.
  • Acts as a liaison between the business and the vendors for additional support
  • Supports development delivery by performing development unit testing
  • Assists with the investigation, escalation and resolution delivery for application solutions, working with the business user to define the system issue

Confidential- Lake Forest, Illinois

Senior WMS Support Specialist

  • Support all issues and enhancements related to the Warehouse Management System for the corporate office and all four facilities
  • Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions
  • Administer account, profile, and role updates.
  • Provides technical guidance and training for the companies WMS system
  • Provides support for the companies Logistics System
  • Oversees System updates related to the WMS & Logistics System
  • Provides assistance in documenting current business processes and models
  • Provides training documentation and meetings to bring IT and business updated on the solutions
  • Supports development delivery by performing development unit testing

Confidential- Schaumburg, Illinois

Application Support Specialist

  • Worked with the end users to define and investigate system issues
  • User authentication and provisioning in Active Directory, Mainframe and GUI environments
  • Troubleshoot login, access, and functionality issues.
  • Administer account, profile, and role updates.
  • Created & update documentation on authentication and provisioning procedures.
  • Disabled accounts, profiles, and roles as needed
  • Ability to understand job roles and update accounts accordingly.
  • Follow SLA’s for provisioning and troubleshooting.

Confidential - Elk Grove Village, Illinois

System Support Specialist

  • Aid in the development of technical support staff and resources
  • Perform network administration duties to include using Active Directory and Exchange
  • Install and configure new PCs, laptops, Blackberry’s and peripherals.
  • Troubleshoot and solve calls on the phone, remote connection and at the user’s desk
  • Document problems and their solutions.

Confidential- Hoffman Estates, Illinois

Sr. Software Support Specialist

  • Closed Help Tickets in timely manner by using the training tools, Help Ticket, and reporting tools
  • Became the Subject Matter Expert and direct contact for the iPlan system
  • Assisted with testing of the Systems in collaboration with the IT Quality Assurance team
  • Provided initial and ongoing training to the System users
  • Participated in the daily activities of the Help Desk functions, as well as training users, coaching co-workers, building and distributing worksheets/reports, and performance related activities.
  • Support the Financial Planning Project being instituted by Sears/Kmart Buyers, Inventory Managers, and Directors.

Confidential - Lincolnshire, Illinois

Customer Service Associate

  • Managed multiple projects while meeting or exceeding deadlines
  • Answered high-volume calls in a fast-paced call center
  • Demonstrated problem solving skills by filtering out critical issues and determined effective resolution.

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