SUMMARY:

IT professional with more than five years Project Management and administrative experience in providing assistance to Quality staff. Work closely with internal business users in environments that include pharma, biotech, audits, risk management and reporting to federal agencies including Confidential and Confidential . Used a variety of CMS software including Sharepoint, Wikis, translation tools, Confluence, Jira for tracking SDLC in Agile Methodology to update information. Planned risk assessments and walk through of new processes in medical device industry.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Analyst and Advisor

Responsibilities:

• Provided support services for applications including Workday for Human Capital Management, by documenting and monitoring software development (SDLC) using Agile Methodology
• Advised and prepare responses to legislation hearings for Congress for matters of technology and security
• Interviewed investors for potential investments in partnership between small business and TSA
• Prepared slide decks for All - hands meeting and s ceremony

Confidential, Washington, DC

Business Health Analyst

Responsibilities:

• Monitoring of 48 h report and send report to deputies in Excel
• Prepare monthly business report in Excel for Ft Belvoir Community Hospital
• Gather and present data for Primary Care and Specialty clinics and prepare monthly report for Review and Analysis from various database sources
• Prepare weekly EOD of reports for unbooked appointments and other appointment status in Excel
• Develop processes to collect data and improve data management by creating new excel reports or database
• Monitor DHMRSi compliance for providers and prepare report for their clinical hours
• Work with the coder to assist in data cleanup of pending encounters
• Extract data from primary or secondary data sources including AHLTA, CHCS and M2 for ad hoc reporting purposes and convert them into Pivot tables to disseminate the data
• Identified data patterns in data sets whether increment or decrement of encounters and their revenue
• Provide data and statistical analysis and on going feedback to senior leadership on encounter closing compliance, DHMRSi compliance and provider RVU production to ensure data quality
• Processing data from clinical systems like Carepoint, M2, AHLTA and CHCS into reporting tools like Excel to give best knowledge of productivity of providers and the revenue earned and their schedules and performance

Environment: Agile, MS Word, MS Excel, MS Powerpoint, AHLTA, CHCS and M2

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Administer user accounts, in marketing tool Jira, and Confluence
• SCRUM Master for mobile application development for both iOS and android apps. Managed SCRUM calls and tracked tickets through the swim lanes of (SDLC) software development life cycle delegating tickets to developers, and providing support to testers on the QA team
• Assisted with standardizing process for new country document management to adhere with compliance of the organization
• Analyze monthly IT work logged and generate the Finance report in Excel for project capitalization
• Monitored and tracked vendor management in BizPortal for compliance purposes of audit by Ernst and Young
• Monitoring IT controls on a weekly basis for auditing purposes by Ernst and Young
• Gathered business requirements in stories and epics for software changes to E-Commerce application on web, mobile apps including IOS and Android using Agile methodology
• API testing using tools such as POSTMAN and SOAP UI to get data such as mandate ID for payments
• Monitored exigo databases change log and audit log and interpreted SQL code to tie up with tickets in exigo monitoring website
• Created software change request tickets for software enhancements to the application for example commission updates
• Utilized T-SQL queries for data analysis
• Reported information to Content Management System for country expansion, payment collection methods including Sofort banking for EU, direct debit, paypal and credit cards
• Conducted verification and validation of software updates

Environment: Agile, MS Word, MS Excel, Jira, SQL, Trackwise, Wiki docs, CMS (translation tools), SDLC

Confidential, Thousand Oaks, CA

Business Analyst

Responsibilities:

• Facilitated and managed risk assessments for combined medical devices including Neupogen, Vectibix, and Enbrel using ICHQ9 and ISO14971
• Used eDiscovery identify and hold, search and export features to help the compliance team during audits of a particular assessment
• Used the communities feature for various indications to help engage discussion and select best responses for frequently asked questions
• Created a site for the risk assessment team to share and manage documents in document libraries across website and mobile apps. Downloaded apps from the sharepoint app store
• Used site mailboxes to allow collaborators to easily email the site and for team members to view the mail
• Scheduled SCRUM meetings with key stakeholders through webex, teleconference, and colocation, tracked team member attendance in ORMS (Stature)
• Prepared summary reports for Use and System Risk Assessments using data from qualitative risk analysis methods including pFMEA, PrHA, hazard analysis, and CAPA; monitored non- conformance issues and conducted audits in compliance with FDA
• Provided administrative assistance and information to quality staff (routing the reports for reviews and approvals in EDMQ
• Planned walk through for system and process related changes of medical devices

Environment: MS Word, MS Project, CMS (EDMQuality)

Confidential, El Segundo, CA

Business Analyst

Responsibilities:

• Served as project lead for key projects including E-Commerce, Warehouse Consumer Premise Equipment, Insight Global staffing, and Consumer Information Communications Tool
• Improved the overall user experience of E-Commerce by monitoring download times of links, look and feel of the site, relevant links and keyword matches throughout the site without being redundant. This would allow for a higher ranking with Google search engine ranking
• Added new projects in Sharepoint, added resources including key stakeholders, team members, associated tasks and timelines, and uploaded documents to document library so team members can review and update
• Managed SCRUM calls 3 times a week and updated in SharePoint daily progress of all projects using SDLC with changes to timelines and requirements and its impact on resources
• Discussed as is/to be processes with Executive Director of IT Reporting, and senior level management to document change management and business process improvements
• Created software change request tickets for software enhancements to the reporting tools as well as captured defects in Quality center
• Managed projects in SharePoint 2010, built wireframes and sitemaps, and administered sites
• Maintained relationships with business, stakeholders, and developers, and organized meetings across regions
• Prepared documentation for requirements gathering, presentations to senior management for new business initiative, and business process flow diagrams in Visio

Environment: Agile,SQL Server Management Studio, Excel, MS Word, Microstrategy, CMS (Sharepoint 2010), MS Visio, SDLC

Confidential, Thousand Oaks, CA

Business Analyst/Project Manager

Responsibilities:

• Administered the sharepoint myTeams portal as site owner using tools such as site settings
• Created 2 new sites using web parts for the Patient Recruitment and Retention Team and Feasibility team to organize, share and manage projects.
• Edited master pages and page layouts
• Added documents to document library and shared documents with colleagues based on the permissions given to them. It was easy to revert back to an older version of the document.
• Created wikis to improve processes to allow team collaboration. Used social feeds to stay on top of content and help colleagues collaborate for new clinical trials
• Created list of team members, list of tasks for projects, workflows
• Uploaded graphics including team org chart, project schedules to help team manage tasks
• Used search features to find information within the company site or myTeams
• Discussed as is/to be processes with Director of Feasibility and senior level management to document change management and business process improvements
• Assisted in building questionnaires for Patient Recruitment by converting XML data into PDF using Adobe Live Designer
• Planned, monitored, and identified needs and resolved conflicts within assigned projects
• Kept supervisor informed of progress and potentially critical matters
• Collected and interpreted data from responses submitted to questionnaires in Excel
• Administered the sharepoint website and updated the CMS (sharepoint) with new information using webparts and Wikis
• Provided access for users/permissions to the sharepoint portal

Environment: Agile, CMS (Sharepoint Administration 10.0), XML, Cognos Reporting, Agile, MS Project

Confidential, Weston, FL

Business Systems Analyst

Responsibilities:

• Trained managers and teams on various software changes on an ongoing basis
• Managed projects via SCRUM calls with key stake holders, such as Opportunity Management Project (Contracts, Pricing, E-Commerce) and Product Recalls,
• SEO was improved by the overall user experience of the E-Commerce site including functional links, faster download times and easier navigation of the links and most importantly relevant links
• Gathered business requirements for Remedy system that was used by the E-Commerce department to sell generics to family-owned pharmacies
• Prepared Microsoft Project plans and workflow diagrams using Visio, Agile modeling, use cases, scenarios, and entity diagrams
• Prepared Gantt charts, assigned resources, and designated tasks, subtasks, and notes
• Acted as liaison for issues between Remedy software development and customer service teams, prepared Crystal Reports for management, and created, escalated, managed, and closed tickets
• Identified trends within the business process, troubleshot deviations, and made recommendations based on findings to support business decision-making
• Forecasted order acquisition and sales trends for new product launches; did troubleshooting trend deviations
• Analyzed performance of different sales channels in terms of customer acquisition and retention
• Measured impact of product recalls from both customer and company perspective
• Prepared documentation for FAQ, s,,
• Trained other employees, customers and end user new features in Remedy
• Gathered requirements using requirements specifications document
• Executed UAT test cases and logged change control requests
• Managed security using controls to grant/restrict user access to various forms

Environment: Agile, Customer Relationship Management (Remedy Application Development), Crystal Reports, SDLC

Confidential, Miami, FL

Data Analyst

Responsibilities:

• Managed PeopleSoft / SEVIS database
• Reported student enrollment data every semester to Confidential
• Designed, developed, and implemented reports for internal university users
• Translated requirements into project specifications and worked with the IT department through design, development, and implementation phases
• Acted as liaison for International Student and Scholar Services website with web developer team on health insurance needs; converted homepage into interactive web portal
• Supervised office manager, graduate assistant, and student assistants with task assignments
• Performed analysis and reports on events marketed through advertising and public relations

Environment: ERP System (PeopleSoft), Reporting to Confidential database, Microsoft Office Suite, Windows XP

Confidential, College Park, MD

Data Analyst

Responsibilities:

• Advised students and mentored them
• Mapped data between Confidential database and mainframe system to maintain data consistency and prepared a report for undergraduate and graduate student enrollments by country
• Reported student enrollment each semester to Confidential
• Organized and budgeted multiple social and advising events

Environment: Reporting to Confidential database, Mainframe System, Microsoft Office Suite

Confidential, New York, NY

Data Analyst

Responsibilities:

• Advised and mentored students
• Reported student enrollment each semester to Confidential
• Counseled students on language problems, career and academic issues, homesickness, and cross-cultural adjustment

Environment: Database, Microsoft Office Suite

Confidential, Jacksonville, FL

Data Analyst

Responsibilities:

• Set up the batch process to Confidential for F1, J1 visas using Visa Manager 6.0 from Windstar Technologies Inc, MA
• Managed all client machines and software installations

Environment: ERP System (SCT Banner), SEVIS Database and Microsoft Windows 2000, Microsoft Office Suite