We provide IT Staff Augmentation Services!

Dell Server Support Engineer Resume

Centennial, CO

SUMMARY:

Adaptable, solution - focused telecommunications engineer with strong development and operations background. Leverage strong communication skills to build strong relationships while interfacing with all organizational levels efficiently. Results-driven professional that relates well to abstract ideas and is passionate about mentoring and training staff to reach company goals. Dedicated to quality assurance, excellent technical support, and continuous improvement.

TECHNICAL SKILLS:

Video on Demand | Broadband | Server Engineering & Support | System Deployment | Server Monitoring

Media Encoding | Code Deployment | Broadcast Television | Training & Mentoring

PROFESSIONAL EXPERIENCE:

Confidential, Centennial, CO

Dell Server Support Engineer

  • Recruited by Production Development team due to demonstrated success in code deployments.
  • Resolved server issues impacting customer experience with Video on Demand by researching and fixing issues promptly.
  • Decreased onboarding time of new hires by providing remote training to onsite engineers on server hardware replacement.
  • Enabled support staff transition into other projects by quickly learning and stepping into new role ahead of schedule.
  • Resolved 75% of tasks assigned to support team, creating additional man-hours that could be assigned to other tasks, by optimizing Jira trouble ticket resolution.

Confidential, Centennial, CO

Code Download Engineer

  • Ensured on-time code deployments on DTA, X1, and XiD while serving as project lead.
  • Avoided issues and delays by scheduling and training staff and headend engineers on code deployments.
  • Created DTA and Legacy Set-Top Boxes (STBs) SMOPs which shortened time from test to deployment due to ease of use.
  • Identified show-stopping bugs prior to deployment, in both legacy and DTA STB’s, using bottoms up approach.
  • Delivered codes successfully to ~150M homes with over 99.999% success rate.
Confidential, Centennial, CO

Digital Media Delivery Services (DMDS) Operator

  • Reduced content-to-market timing issues by developing upload content schedule based on local and national needs while assisting Production Development Team.
  • Facilitated quick problem resolution by serving as ad hoc lead on local headend VOD issues.
  • Prevented monetary losses for revenue generating assets by started program of double-checking XML.
  • Recognized with in-house award for improving internal / external communication which streamlined customer experience by developing and delivering interactive, engaging training sessions.
Confidential, Centennial, CO

Media Specialist

Encoded digital / analog programming and oversaw quality control. Designed and taught workshops on video basics for Media and Scheduling Departments. Served as Lead Master Control Room Operator.

Hire Now