Customer Support Specialist III Resume

QUALIFICATIONS
A background that illustrates the ability to plan, organize, implement, and communicate effectively. A competitive achiever, able to inspire confidence and productivity in fellow workers, and see a task through to its completion. Dependable and reliable, welcoming the opportunity to be evaluated on the basis of performance. A problem solver who thinks analytically and logically.

EDUCATION
Bachelor of Business Administration
Honorman Graduate, Data Analysis Course

SIGNIFICANT EMPLOYMENT
2005-2007 Customer Support Specialist III, Confidential,
Developed and revised power plant maintenance manuals guided by commercial industry standards (ATA-100) using FrameMaker. Identified and selected components for customer spare parts inventory pool. Gathered data by researching engineering drawings and specifications, as well as interviewing engineers.

1998-1999 Technical Writer, Confidential,
Developed installation, operation and maintenance manuals for closed-circuit television systems used for security and surveillance purposes using Microsoft Word. Developed specification sheets and provided technical data for marketing communications. Gathered data by researching engineering drawings and specifications, as well as interviewing engineers and technicians.

1993-1995 Senior Technical Writer, Confidential,.
1985-1992 Senior Technical Writer, Confidential,
Developed aircraft maintenance and operation manuals guided by commercial industry standards (ATA-100). These included component repair, structural repair, power plant buildup, and aircraft/power plant maintenance manuals. Gathered data by researching engineering drawings and specifications, as well as interviewing engineers and technicians.

1981-1985 Engineering Writer, Confidential,
Developed maintenance and operation manuals for the Navy version of the Tomahawk Cruise Missile using military/Department of Defense specifications (MIL-Std-38784). These included mechanical, electrical, electromechanical, and hydraulic systems. Gathered data by researching engineering drawings and specifications, as well as interviewing engineers and technicians.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship