Customer Service Representative Resume

SUMMARY:

Human resources generalist experienced in benefits administration, employment, health and safety, employee relations, and compensation.
Effectively administer benefit programs for employees with third party providers
Recognized for excellent attention to detail in managing employee relations concerns
Demonstrated ability to establish and maintain open relationships with all employees
Direct annual open enrollment process for health and dental coverage. Communicate
Change and conduct benefit orientation meetings.
Communicate changes and conduct benefit orientation meetings the health and dental plans.
Approve, process, and submit health and dental plan changes for all employees.
Communicate with health and welfare providers as liaison for employees.
Administer hourly disability program and the LTD, STD, FMLA and LTC programs.
Administer 401 savings plans and pension plans for hourly and salaried employees. Interface with record keepers for both plans to ensure data accuracy.
Recruit and interview candidates for hourly/salaried positions. Participate in salaried interview process. Conduct verifications.
Manage job posting process, including preparation of postings, review of resumes, and identification of top candidates for selection process.
Conduct new employee orientation and prepare and process new hire documentation.
Work with human resources director and managers to ensure proper handling of employee issues including promotions, performance, warnings, terminations, and layoffs.
Assist staff members with confidential administrative duties.
Participate with Activities Committee to develop and coordinate employee events.
Create and maintain workers compensation files and process claims within deadlines.
Communicate with third party plan administrator to provide information and monitor claims.
Maintain OSHA log and related records.
Manage the hourly review process with supervisors and work with Payroll to administer changes.
Administer salary review program and maintain accurate up to date compensation budget data.

COMPUTER EXPERIENCE:

Experience in the use of various computer programs including: AvionteWord 5.0, MS Word, Lotus Organizer, People Soft, HR Perspectives and ADP Knowledge of: Excel, Power Point, Outlook, E - Verify and Kronos

CAREER HISTORY:

Customer Service Representative

Confidential

Responsibilities:

Customer Service Working with a team of other employees to present the product and answer any questions or any concerns that they might have
Working with the team and advising them in the areas that I am familiar with.
Also working on various projects and completing them in a timely matter.

Volunteer Worker

Confidential

Responsibilities:

Working with a different group of people each shift on working on a task that has been assigned and completing it to the full extent

Volunteer Worker / Teacher’s Aide / Respite Worker

Confidential

Responsibilities:

Coordinate personal cares for a special needs youth including collaborating with a multi - disciplinary team of medical professionals on treatment options and goals
Chaperone youth on community field trips to broaden their horizons

Human Resources Coordinator

Confidential, Eden Prairie, MN

Responsibilities:

Maintaining, processing, and administering of employee benefit programs along with the employee’s questions and concerns
Working on the reconstruction of the Human Resources forms, employee job descriptions, procedures and other miscellaneous duties
Work with third party vendors in reconciling billings which were all manual at the time onto Excel spreadsheets
Preparing COBRA notification, FMLA, STD and other employee leave requests
Responsible for working with the OSHA log and accident reports

Human Resources Representative

Confidential, Eden Prairie, MN

Responsibilities:

Contract administer employee benefits programs along with the employee’s questions and concerns, status and payroll changes
Working with third party vendors in reconciling billings, working with the OSHA log and accident reports
Responsible for the process of handling employee recruiting/layoffs, and assisting in the rebuilding of the human resources department helping them improve their processes

Human Resources Generalist

Confidential, Plymouth, MN

Responsibilities:

Recruiting of candidates, phone screening, employee benefit problems and questions and also payroll data changes

Confidential, Eden Prairie, MN

Human Resources Generalist

Responsibilities:

As a member of the human resources team, I have contributed in maintaining a sound human resources program for 150 salaried and hourly employees.

Confidential, Edina, MN

Human Resources Specialist

Responsibilities:

Orientation program, working with managers and supervisors in the decisions of terminationswarnings, and recruiting/background checks, and also dealing with Worker's Compensation cases, 401K, and severance administration.

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