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Customer Service Representative Resume

SUMMARY:

  • Human resources generalist experienced in benefits administration, employment, health and safety, employee relations, and compensation.
  • Effectively administer benefit programs for employees with third party providers
  • Recognized for excellent attention to detail in managing employee relations concerns
  • Demonstrated ability to establish and maintain open relationships with all employees
  • Direct annual open enrollment process for health and dental coverage. Communicate
  • Change and conduct benefit orientation meetings.
  • Communicate changes and conduct benefit orientation meetings the health and dental plans.
  • Approve, process, and submit health and dental plan changes for all employees.
  • Communicate with health and welfare providers as liaison for employees.
  • Administer hourly disability program and the LTD, STD, FMLA and LTC programs.
  • Administer 401 savings plans and pension plans for hourly and salaried employees. Interface with record keepers for both plans to ensure data accuracy.
  • Recruit and interview candidates for hourly/salaried positions. Participate in salaried interview process. Conduct verifications.
  • Manage job posting process, including preparation of postings, review of resumes, and identification of top candidates for selection process.
  • Conduct new employee orientation and prepare and process new hire documentation.
  • Work with human resources director and managers to ensure proper handling of employee issues including promotions, performance, warnings, terminations, and layoffs.
  • Assist staff members with confidential administrative duties.
  • Participate with Activities Committee to develop and coordinate employee events.
  • Create and maintain workers compensation files and process claims within deadlines.
  • Communicate with third party plan administrator to provide information and monitor claims.
  • Maintain OSHA log and related records.
  • Manage the hourly review process with supervisors and work with Payroll to administer changes.
  • Administer salary review program and maintain accurate up to date compensation budget data.

COMPUTER EXPERIENCE:

Experience in the use of various computer programs including: AvionteWord 5.0, MS Word, Lotus Organizer, People Soft, HR Perspectives and ADP Knowledge of: Excel, Power Point, Outlook, E - Verify and Kronos

CAREER HISTORY:

Customer Service Representative

Confidential

Responsibilities:

  • Customer Service Working with a team of other employees to present the product and answer any questions or any concerns that they might have
  • Working with the team and advising them in the areas that I am familiar with.
  • Also working on various projects and completing them in a timely matter.

Volunteer Worker

Confidential

Responsibilities:

  • Working with a different group of people each shift on working on a task that has been assigned and completing it to the full extent

Volunteer Worker / Teacher’s Aide / Respite Worker

Confidential

Responsibilities:

  • Coordinate personal cares for a special needs youth including collaborating with a multi - disciplinary team of medical professionals on treatment options and goals
  • Chaperone youth on community field trips to broaden their horizons

Human Resources Coordinator

Confidential, Eden Prairie, MN

Responsibilities:

  • Maintaining, processing, and administering of employee benefit programs along with the employee’s questions and concerns
  • Working on the reconstruction of the Human Resources forms, employee job descriptions, procedures and other miscellaneous duties
  • Work with third party vendors in reconciling billings which were all manual at the time onto Excel spreadsheets
  • Preparing COBRA notification, FMLA, STD and other employee leave requests
  • Responsible for working with the OSHA log and accident reports

Human Resources Representative

Confidential, Eden Prairie, MN

Responsibilities:

  • Contract administer employee benefits programs along with the employee’s questions and concerns, status and payroll changes
  • Working with third party vendors in reconciling billings, working with the OSHA log and accident reports
  • Responsible for the process of handling employee recruiting/layoffs, and assisting in the rebuilding of the human resources department helping them improve their processes

Human Resources Generalist

Confidential, Plymouth, MN

Responsibilities:

  • Recruiting of candidates, phone screening, employee benefit problems and questions and also payroll data changes

Confidential, Eden Prairie, MN

Human Resources Generalist

Responsibilities:

  • As a member of the human resources team, I have contributed in maintaining a sound human resources program for 150 salaried and hourly employees.

Confidential, Edina, MN

Human Resources Specialist

Responsibilities:

  • Orientation program, working with managers and supervisors in the decisions of terminationswarnings, and recruiting/background checks, and also dealing with Worker's Compensation cases, 401K, and severance administration.

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