Customer Operations Representative Resume Alexandria, VA - Hire IT People

SUMMARY:

Over 15 years experience in Customer Service Support in addition to expertise as a team leader and training personnel.
Proficient in several network and systems' administration platforms. Maintains good public relations.
Demonstrates interpersonal skills and proven organizational expertise. Receives and makes a rapid review of inquires.
Valued by senior executives for ability to improve systems, meet deadlines, and develop and implement new procedures.
Provides guidance and assistance to customers. An integral staff professional, skilled in assisting with program functions, personnel training, and supporting and communicating with program director.
Skilled in Windows 2000/XP, MS Word, MS Excel, MS PowerPoint, MS Outlook, 100 wpm Typing Speed, Internet savvy to include researching and gathering information as well as communicating globally
Creates, establishes, and maintains databases in support of operations.
Able to establish priorities and implement decisions to achieve both immediate and long - term goals.

WORK HISTORY:

Customer Operations Representative

Confidential, Alexandria, VA

Responsibilities:

Ensures quality and integrity of information coded for document database by reviewing and correcting electronic or paper document coding forms.
Reviews coded electronic or paper DCF's to ensure correct information has been properly coded.
Edits database file printouts.
Assists in training document coders as needed.
Confirms identification of potentially privileged or classified documents according to specified criteria.
Produces accurate, complete work, meeting or exceeding quality and quantity specifications.

General Clerk

Confidential, Alexandria, VA

Responsibilities:

Utilized the TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing.
Performed quality checks for standard fee information on individual applications.
Conducted daily document sequencing.

Customer Service Advocate

Confidential, Alexandria, VA

Responsibilities:

Handled incoming telephone calls and/or email inquiries from members and providers regarding various health insurance programs.
Provided guidance and assistance to members and providers regarding claims processing and use of the company website and tools.
Resolved customer issues while maintaining superior customer satisfaction.
Performed quality reviews.
Maintained computer-generated tracking system for call logs on a daily basis. Minimized call hand-offs to optimize service delivery. Transferred open issues to next appropriate step, as necessary, with minimal disruption and/or inconvenience to customer.

Customer Operations Representative

Confidential

Responsibilities:

Registered, researched and advised domain names for customers.
Upgraded domain services by sales processing. Updated information on the registrant. Processed billing issues.
Utilized UNIX and VI systems to process templates and customer email inquiries.
Managed 75-80 calls on a daily basis intertwining the above sentiments and selling products to new and existing customers.