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Customer Operations Representative Resume

Alexandria, VA

SUMMARY:

  • Over 15 years experience in Customer Service Support in addition to expertise as a team leader and training personnel.
  • Proficient in several network and systems' administration platforms. Maintains good public relations.
  • Demonstrates interpersonal skills and proven organizational expertise. Receives and makes a rapid review of inquires.
  • Valued by senior executives for ability to improve systems, meet deadlines, and develop and implement new procedures.
  • Provides guidance and assistance to customers. An integral staff professional, skilled in assisting with program functions, personnel training, and supporting and communicating with program director.
  • Skilled in Windows 2000/XP, MS Word, MS Excel, MS PowerPoint, MS Outlook, 100 wpm Typing Speed, Internet savvy to include researching and gathering information as well as communicating globally
  • Creates, establishes, and maintains databases in support of operations.
  • Able to establish priorities and implement decisions to achieve both immediate and long - term goals.

WORK HISTORY:

Customer Operations Representative

Confidential, Alexandria, VA

Responsibilities:

  • Ensures quality and integrity of information coded for document database by reviewing and correcting electronic or paper document coding forms.
  • Reviews coded electronic or paper DCF's to ensure correct information has been properly coded.
  • Edits database file printouts.
  • Assists in training document coders as needed.
  • Confirms identification of potentially privileged or classified documents according to specified criteria.
  • Produces accurate, complete work, meeting or exceeding quality and quantity specifications.

General Clerk

Confidential, Alexandria, VA

Responsibilities:

  • Utilized the TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing.
  • Performed quality checks for standard fee information on individual applications.
  • Conducted daily document sequencing.

Customer Service Advocate

Confidential, Alexandria, VA

Responsibilities:

  • Handled incoming telephone calls and/or email inquiries from members and providers regarding various health insurance programs.
  • Provided guidance and assistance to members and providers regarding claims processing and use of the company website and tools.
  • Resolved customer issues while maintaining superior customer satisfaction.
  • Performed quality reviews.
  • Maintained computer-generated tracking system for call logs on a daily basis. Minimized call hand-offs to optimize service delivery. Transferred open issues to next appropriate step, as necessary, with minimal disruption and/or inconvenience to customer.

Customer Operations Representative

Confidential

Responsibilities:

  • Registered, researched and advised domain names for customers.
  • Upgraded domain services by sales processing. Updated information on the registrant. Processed billing issues.
  • Utilized UNIX and VI systems to process templates and customer email inquiries.
  • Managed 75-80 calls on a daily basis intertwining the above sentiments and selling products to new and existing customers.

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