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Customer Service Associate Resume


To continue work in the Information Technology field while developing my skills in Information Systems and Networking.



Customer Service Associate


  • Troubleshooting and maintaining all software and hardware issues on user’s desktop and laptop computers.
  • Backing up and transferring user’s data on a server.
  • Troubleshooting and maintaining Network and standalone printers.
  • Troubleshooting all servers’ ticket using error messages generated and server log files.
  • Putting users and computers into the correct group in Active Directory.
  • Helping users encrypt their laptops as well as well as troubleshooting the correct certificates.


Desktop Support Engineer


  • Troubleshooting computer hardware and software for all users in the Patent office.
  • Backing up there home directory using Confidential .
  • Restoring user’s saved profile with Confidential when a user was given a new computer.


Information Technology Specialist


  • Set up maintained the Router and switches for the company’s network.
  • Set up and maintained all computers for the users.
  • Setup and maintained Android phones for the users.
  • Trouble shouted and configured all software and computer hardware for the company.

Confidential, Washington, DC

Computer Technical Specialist


  • Set up and maintain all software on Faculty and Staff computers in a Windows and Confidential environment.
  • Troubleshoot all software and hardware problems on user’s machines.
  • Check network connectivity issues on the client side.
  • Set up and maintain all printers’ scanners and fax machines for staff and faculty and students.
  • Configure and setup all PDA s for all faculty and staff.
  • Help maintain lab computers on the windows and Confidential environment including hardware software and printing issues.
  • Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers.
  • This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches.
  • Captured and pushed images to and from workstations with a ghost server.
  • Pushed software packages to user’s machines using a KBOX server.
  • Maintaining all classroom projectors which were connected to a smart board including the attached devices.
  • Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science.
  • Serve as the primary contact with vendors to maintain licenses.
  • Maintain a license server to keep software operational.
  • Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running.
  • Set up virtual machines and installed all software on client machines.
  • Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines.
  • Set up and brought down conference calls.

Confidential, Warrenton, VA

Senior Computer Network Support Technician


  • Provide statewide data telecommunications and on the - site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment.
  • Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions.
  • Troubleshoot all network components including routers switches servers and patch panels.
  • Analyzing and diagnosing the network for the correct topology protocols and configurations.
  • Install and maintain video conferencing systems which included Meeting Point.
  • Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues.

Confidential, Alexandria, VA

Junior Network Administrator


  • Performed the installation and removal of all programs on a network in a teaching and testing facility.
  • Assigned rights and permissions to users and servicing them on the network.
  • Troubleshoot all hardware as well as software problems on the network.
  • Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server.
  • Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations.
  • Reorganized LANs to insure speed and performance.
  • Installed and maintained all wiring on the network.

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