Customer Service Associate Resume

SUMMARY:

To continue work in the Information Technology field while developing my skills in Information Systems and Networking.

WORK EXPERIENCE:

Confidential

Customer Service Associate

Responsibilities:

Troubleshooting and maintaining all software and hardware issues on user’s desktop and laptop computers.
Backing up and transferring user’s data on a server.
Troubleshooting and maintaining Network and standalone printers.
Troubleshooting all servers’ ticket using error messages generated and server log files.
Putting users and computers into the correct group in Active Directory.
Helping users encrypt their laptops as well as well as troubleshooting the correct certificates.

Confidential

Desktop Support Engineer

Responsibilities:

Troubleshooting computer hardware and software for all users in the Patent office.
Backing up there home directory using Confidential .
Restoring user’s saved profile with Confidential when a user was given a new computer.

Confidential

Information Technology Specialist

Responsibilities:

Set up maintained the Router and switches for the company’s network.
Set up and maintained all computers for the users.
Setup and maintained Android phones for the users.
Trouble shouted and configured all software and computer hardware for the company.

Confidential, Washington, DC

Computer Technical Specialist

Responsibilities:

Set up and maintain all software on Faculty and Staff computers in a Windows and Confidential environment.
Troubleshoot all software and hardware problems on user’s machines.
Check network connectivity issues on the client side.
Set up and maintain all printers’ scanners and fax machines for staff and faculty and students.
Configure and setup all PDA s for all faculty and staff.
Help maintain lab computers on the windows and Confidential environment including hardware software and printing issues.
Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers.
This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches.
Captured and pushed images to and from workstations with a ghost server.
Pushed software packages to user’s machines using a KBOX server.
Maintaining all classroom projectors which were connected to a smart board including the attached devices.
Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science.
Serve as the primary contact with vendors to maintain licenses.
Maintain a license server to keep software operational.
Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running.
Set up virtual machines and installed all software on client machines.
Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines.
Set up and brought down conference calls.

Confidential, Warrenton, VA

Senior Computer Network Support Technician

Responsibilities:

Provide statewide data telecommunications and on the - site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment.
Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions.
Troubleshoot all network components including routers switches servers and patch panels.
Analyzing and diagnosing the network for the correct topology protocols and configurations.
Install and maintain video conferencing systems which included Meeting Point.
Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues.

Confidential, Alexandria, VA

Junior Network Administrator

Responsibilities:

Performed the installation and removal of all programs on a network in a teaching and testing facility.
Assigned rights and permissions to users and servicing them on the network.
Troubleshoot all hardware as well as software problems on the network.
Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server.
Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations.
Reorganized LANs to insure speed and performance.
Installed and maintained all wiring on the network.

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