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Customer Service Representative Resume

Baltimore, MD

SUMMARY:

Handle all administrative matters including screening calls, managing calendars, planning meetings, composing documents and organizing offices for efficiency. Interact professionally with all levels of staff and maintain the highest level of confidentially. Experienced in Customer Service and Retail sales Expert user of Microsoft Office including Word, Outlook, and Excel: quickly learn and master new technology.

TECHNICAL SKILLS:

Typing, 10 key calculator, Windows, Microsoft Word, Excel, Access, Power Point, Outlook, Great Plains software, faxing, photo copying, scanning, switchboard, AS400 system, Salesforce, Hybris Backoffice, Internet.

EXPERIENCE:

Confidential, Baltimore, MD

Customer Service Representative

Responsibilities:

  • Ability to process Tracking Inquiries, Returns Cancellations, Prepaid Return labels, Replacements, and Client information updates.
  • Experience with a working knowledge of Microsoft Office, Outlook, Word, Excel, and other office duties.

ADMINISTRATIVE ASSISTANT/ HUMAN RESOURCE ASSISTANT

Confidential

Responsibilities:

  • Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities
  • Maintains Human Resources records by recording new hires, transfers, terminations, changes in job classifications
  • Orients new employees by providing orientation information packets and reviewing company policies.
  • Answering and directing phone calls.
  • Handling inquiries and incoming work requests.
  • Checking and distributing documents and correspondence.
  • Receiving, sorting and distributing incoming mail. Compiling records of office activities.
  • Photocopying, scanning and faxing. Sending emails.
  • Checking and entering data.
  • Coordinating work flow.
  • Controlling basic accounting functions such as purchase orders and invoices.

Confidential, Baltimore, MD

CUSTOMER SERVICE

Responsibilities:

  • Assist with placement of orders, refunds, or exchanges.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Sell products and services.

Confidential, Towson, MD

CUSTOMER SERVICE REPRESENTATIVE/DATA ENTRY SPECIALIST

Responsibilities:

  • Processed quotations for Contractors for new and existing accounts
  • Resolve customer complaints via phone, email, mail, or social media.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Place or cancel orders.
  • Suggest solutions when a product malfunctions.
  • Attempt to persuade customer to reconsider cancellation.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.

Confidential, Baltimore, MD

ACCOUNTS RECEIVABLE CLERK

Responsibilities:

  • Duties were to record daily cash receipts, cash disbursements, post monthly journal entries, and allocate monthly benefits and expenses on spreadsheets.
  • Prepare monthly Bank Reconciliations, annual audits, fixed assets, and assists Comptroller with financially related duties.

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