Capacity Install Technician Resume

SUMMARY:

Customer service focused professional possessing experience in data center operations, looking to apply on the job and al experience while learning something new each day.

WORK EXPERIENCE:

Confidential

Capacity Install Technician

Responsibilities:

Install servers in a high demand, high availability environment
Conduct asset tagging, labeling and tracking
Network switch installation, configurations and troubleshooting
Fiber optic and copper cabling installation/testing/troubleshooting
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
Diagnosing and troubleshooting the replacement of defective hardware components such as motherboards, backplanes, power supply units, CPU’s, controllers, memory, hard drives, JBOD’s and CMOS
Linux based troubleshooting such as firmware flashes, and bios configurations
Monitors products for trends and performance
Design and implement tools geared towards automation

Confidential

Large Entity Systems Analyst

Responsibilities:

Support the largest franchisees in the company by designing and implementing a proactive support model
Work with end users via incident tracker, chat, telephone and remote desktop to proactively resolve issues and answer questions
Analyze customer problems, formulate plans of resolution and document incidents thoroughly and accurately
Handle issues that are escalated to Tier II/Tier III
Organize support teams to focus on certain areas of support

Confidential

IT Support Specialist

Responsibilities:

Support users of multiple organizations during a merger period which included:
Learning and supporting the applications and processes of all organizations involved
Striving to meet the end goal of a consolidated organization with a standard set of processes and policies
Support users, computers, mobile devices and peripherals in a Windows environment
Build computer systems to meet the requirements of a vast array of users
Diagnose and solve computer, network or software problems reported by users
Analyze, troubleshoot, communicate and document solutions to end - user support requests as assigned
Prioritize support requests in assigned queues and make efficient use of time and resources using the Service Desk Helpdesk System
Maintain Active Directory and file system security for users of more than one domain o Effectively communicate with Tier II and Tier III engineers which required having extensive knowledge of computer systems and networking protocols

Confidential

Technical Support Supervisor

Responsibilities:

Employee recruitment, interviewing, and evaluation
Become a subject matter expert in one or more areas
Design, manage, and maintain structure and content for SharePoint Knowledge Base
Identify trend issues that come in and develop a course of action
Develop relationships with project managers, developers and testers in order to keep up with the many changes to our applications
Handle issues that are escalated to Tier II/Tier III
Assist in the development of efficient work flow processes for the technical support department

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