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Senior Telecommunications Technician Resume

SUMMARY:

  • 35 years’ experience in installation, maintenance, upgrade and troubleshooting of telecommunications systems. System Administrator .
  • Has extensive experience in fiber optic installation/repair, LAN wiring, ISDN and high - speed broadband technologies.
  • Confidential has completed system designs and turn-key installation and testing of Confidential CM systems as well as full product line of PBX as well as EC500, Confidential Notification System and Voice Mail Systems.
  • Have extensive experience in secure network communications, including both ISDN and VoIP, Cisco and Merlin Magic In addition to strong working knowledge of PC and peripherals devices.
  • A strong background in customer relation service, handling customer inquiries and interacting in a professional manner, even once having served as a liaison between system users and a technical support group.
  • Operational knowledge of Linux, Microsoft and Excel worksheet applications.

RELEVANT WORK EXPERIENCE:

Senior Telecommunications Technician

Confidential

Responsibilities:

  • Responsible for implementation of the Confidential Notification System for the Department of Secret Services.
  • Knowledge of the Linux system protocol and integrations of Confidential system CM and CMM service, associated with e Notifications setup. Compile excel data format to a CSV format. Understand the handshaking between a Confidential Aura Platform and web server.at the customer’ location. Responsible for the identification and isolating issues that may result in the performance of the program system. Integration of the AES platform version 6.0, CMC: Call Management System. As well as the implementation of the WFO: Work Force Optimization web base program.
  • Contract for 6 months and finalized for distribution to its users
  • Administered the Confidential System G450 CM, version 7,0, which included analog, digital, VoIP and ISDN line. Also administered CMM Voicemail System, which is a 6.0 version. Provided voice, video/data and PBX engineering support. Installed, terminated and tested single and multimode fiber optic, CAT5E and CAT3 digital cables. Installed Confidential voice terminals, including 8400, 2400. 5600.9600 and 6200 series terminals set, as well as ISDN and teleconference equipment. Updated the customer database when changes were made to offices (types of terminals, telephone jacks, cable pairs, equipment location in the PBX). Identified, corrected and/or escalated problems as required.

Senior Telecommunications Consultant

Confidential

Responsibilities:

  • Completed installation/upgrades of Confidential Communication Manager and Communication Modular Messaging system, version 7.0. Cisco VOIP, version 6.0 communication setup for the Organization of General Counsel; Fiber infrastructure for Office of Judge Advocate for future VOIP conversion in various locations of the Navy Yard; Installation of Auto Attendant; IP Base configuration setup for the Office of General Counsel, Navy Inspector General detachment, Department of Defense Base Relocation
  • Implementation of converting digital communications to a IP Base format, via fiber, multimode infrastructure for the a Unified Communication System
  • Significantly reduced reporting time for repair and installation of telephone services for OJAG and OGC by formulating a reporting procedure for request of communication service.
  • Administered the Confidential System G450 CM, version 7,0, which included analog, digital, VoIP and ISDN line. Also administered CMM Voicemail System, which is a 6.0 version. Provided voice, video/data and PBX engineering support. Installed, terminated and tested single and multimode fiber optic, CAT5E and CAT3 digital cables. Installed Confidential voice terminals, including 8400, 2400. 5600.9600 and 6200 series terminals set, as well as ISDN and teleconference equipment. Updated the customer database when changes were made to offices (types of terminals, telephone jacks, cable pairs, equipment location in the PBX). Identified, corrected and/or escalated problems as required.
  • Implemented a real time notification program for the navy during the event of the Navy Yard shooting .

Senior Communications Analyst

Confidential

Responsibilities:

  • Responsible for the implementation of customer digital and analog communication equipment (ISDN 6200s, 8400’S) telephone sets; ensured a timely activation of VoIP and secure telephone equipment (Motorola and STE III) secure sets; activation and monitoring of Voice, Communication, Telephone (VCT) equipment; responsible for the updates to phone system database; engineering and installation of communication wiring and testing of phone lines and station jacks (RJ11, RJ14, RJ45 connectors and Category 6 cable); installations of multi-port digital circuit packs and upgrade auxiliary circuit packs; professional knowledge of Remedy software database to ensure a professional work relationship between the customer and other communication vendors of the Department of Defense, Missile Defense Agency.
  • Responsible for installations, moves and rearrangements of subscriber’s extensions associated with Confidential System 8710.PBX. Daily monitored system performance of Confidential CMM Voicemail systems, MMS and MAS peripheral devices. Installed and removed subscribers’ voicemail applications as directed by customers. Monitored and upgrade Audix Voice Mail System; Version 6.0 and installing system 8710 patches as required by Confidential Procedures.
  • Resolved major and minor alarms associated with System Processor and associated PRI and BRI trunks. Ensured quality performance by upgrading PBX backup drives to current standards

Senior Communication Engineering Technician

Confidential

Responsibilities:

  • Administered the Confidential System S8700 CM, version 7.0 which included analog, digital, VoIP and ISDN line. Also administered CMM Voicemail terminal System.
  • Provided voice, video/data and PBX engineering support. Installed, terminated and tested single and multimode fiber optic, CAT5E and CAT3 digital cables. Installed Confidential voice terminals, including 8400, 2400. 5600.9600 IP and 6200 series terminals sets, as well as ISDN and teleconference equipment.
  • Updated the customer database when changes were made to offices (types of terminals, telephone jacks, cable pairs, equipment location in the PBX).
  • Identified, corrected and/or escalated problems as required.
  • Provided high-level project assistance on an as needed basis.
  • Installed, moved, removed, and reconfigured telephone systems.
  • Traveled to other company sites to assist with special projects, system modifications and system upgrades.
  • Coordinated with electricians, and other support communication departments personnel to complete large-scale jobs affecting multiple customers.

Senior Communication Engineer Technician

Confidential

Responsibilities:

  • Supported full spectrum of installations, operations and maintenance functions, telephone switches, telephone end instruments, voice mail and other telephony equipment located on the customer premises in addition to PBXs and voice mail systems. Installed data jacks and other telephone network equipment as designated by the customer.
  • Requests ranged from minor Move/Add/Changes (MAC) to major infrastructure upgrades/new facility installations

Systems Technician

Confidential

Responsibilities:

  • Repaired and maintained telephone equipment such as switching equipment, multiplexer, DCS, carrier systems, fiber optics.
  • Interpreted service orders, work authorization records documents and all central office drawings including schematics, wiring lists, wiring diagrams and equipment drawings.
  • Operated various terminal devices and personal computers to receive and complete work instructions from supervisor or other designated employees in connection with the provisioning and maintenance of service.
  • Analyzed defects, tested, repaired and maintained telephone switching circuits and equipment in central offices by using complex test equipment, mini computers and various documents.
  • Installed and tested equipment such as digital and analog circuit packs, switches, relays and audio amplifiers.
  • Activated a communication link for the FBI, DEA, TSA, Arlington Fire Department during the 911 air crash at the Pentagon.
  • Installed and activated both direct lines and real time fiber and digital setups; ISDN, Confidential Legend equipment’s.

Telecommunications Control Specialist

Confidential

Responsibilities:

  • Operated and repaired secure and non-secure cryptographic voice equipment; KG13, KG14 and KG26 voice secure terminals (Andrews AFB, MD; Andersen AFB, Guam; Yakota Misawa Japan; Gitmo Cuba)
  • Monitored and evaluated Sitcoms Communications systems.
  • Restored and upgraded Confidential
  • Supervised and trained a team of ten technicians to support various joint military operations to sustain and repair Confidential transmission outages.

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