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Help Desk Specialist Intern Resume

Washington D, C


  • Software: Microsoft Office Suite 2016 (Access, Excel, PowerPoint, Word), Proofpoint, Real VNC, Jira Service Desk, Confluence, Fresh Service, Microsoft Exchange, Microsoft Active Directory, Microsoft Windows 10 Operating System
  • Hardware Basic general computer builds and repairs; hardware installations and swaps such as Dell desktops and laptops, Kyocera printers, Android and Apple devices individual and group experience leading, communicating, negotiating, problem solving, and influencing project delivery and outcomes
  • Networking Basic Networking Experience (Running Cables, troubleshooting connections, identifying ports)
  • Support Help Desk escalation and customer service support on ticketing system (i.e. email, phone, and in person)


Confidential, Washington, D.C

Help Desk Specialist Intern

  • Images and updates about 4 computers per week with Windows 10 so incoming staff and interns will be provided with the most up - to-date technology
  • Constructs over 12 detail orientated technical based articles through the Confluence intranet knowledge base; Identifies and troubleshoots new issues and record solution process through the knowledge base for future use by the company’s employees and interns
  • Provides Tier one Help Desk support to 350 employees through the ticketing system and the phone which has led to a 10% increase in the company’s SLA satisfaction goals
  • Reset and unlock user accounts through Active Directory to ensure that the user will be able access their account
  • Grants inbox access by using exchange online to allow user access to shared Outlook inboxes

Confidential, Lanham, MD

Crew Member

  • Interacted with over 100 customers daily, provided excellent customer service through attentiveness and empathy to create and retain customer loyalty
  • Assisted with the preparation of food, as well as other products to ensure that the store was ready to serve over 500 customers per day
  • Assisted with the management and upkeep of the dining room to ensure cleanliness and prepare for customer use
  • Proficiently used basic mathematical skills to accurately operate the cash register and maintain an exact cash amount

Confidential, Annapolis, MD

Office Worker

  • Aided with the preparation of 300 mailings per day, to ensure that the information provided by the company would be sent to the correct a mass quantity of individuals around the world
  • Performed the task of matching over 300 of invoices to the labels of the envelopes to be mailed to the correct customers

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