IT Technician /Digital Media Assistant Resume New Haven, CT - Hire IT People

SUMMARY:

An IT Specialist with comprehensive experience providing hardware and software technical support within a college setting. Adept at troubleshooting and effectively managing multiple projects on schedule. Demonstrates knowledge and experienced in planning, managing, operating and securing information technology infrastructure, 8 years of experience in a Windows and AppleOS based environment. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Strong problem solving and time management skills with a desire to learn, and passion for helping others.

CORE COMPETENCIES:

User Imaging Migrations
Help Desk Operations Technical Planning Industrial Laser cutting
Desktop Support 3D Rendering and Printing Data Entry
Hardware/Software Troubleshooting Connectivity Maintenance
HP & Ricoh MFP printers maintenance

TECHNICAL PROFICIENCIES:

Platform: Window 7,8.1,10 Linux based Ubuntu,CentOS, Mac OS

Networking: TCP/IP, Active Directory, DNS,DHCP, VPN, Terminal Servcies, Ethernet troubleshooting

Hardware : Dell, HP, Laptops, HP Plotters, Kyocera Photocopier,Laser Cutting, 3D Printing

Software: Microsoft Office, Quickbooks, Rhino5, 3D PrinterOS, Adobe Creative Suite,Paper Cut

PROFESSIONAL EXPERINCE:

IT Technician /Digital Media Assistant

Confidential, New Haven, CT

Responsibilities:

Monitor and respond quickly and effectively to request tickets received through the Help Desk channels (walk - up, telephone based and email). Compiles, copies, sorts and files records of office materials, business transactions and other activities. Escalate incidents with accurate documentation to suitable technician, when required. Document problems and resolutions to develop materials for IT staff.
Monitor service desk for tickets assigned to the IT queue and process per documented procedures. Maintains and updates filing, inventory, database systems. Assists in managing inventory including stocking levels and equipment returns to vendors for repair.
Provide Tier 2 assistance to end-users related to computer and or networking problems, and Troubleshoot user problems with computer hardware, software, and networking. Analyzed and resolved user problems, prepare documentation, and informational materials for non-technical users. Applies images and configures desktop class machines. Deploy pre-packaged software using distribution tools and processes as requested by end users.
Provide digital media equipment checkout for academic use, and provide support for the school’s fabrication equipment, 3D printers and laser cutters.

Desktop Technician

Confidential, New Haven, CT

Responsibilities:

Effectively troubleshoot issues and maintained campus computers supporting both Windows and Mac, Installed and imaged new computers.
Assisted a team five technicians in installed, upgrade and deployment of over 200+ computer. Provided System support to not only over 1000+ students, but faculty/ staff as well.
Reset Password for Students, Faculty and Staff using Active Directory and Banner or Internet Native Banner (INB an administrative software application).
Create PC images for both offices and classrooms. Coordinate the deployment of OS and software updates/upgrades, new software requested by faculty and staff.

Information Security Intern

Confidential, New Haven, CT

Responsibilities:

Worked with Information Sec. staff on migrating specfic faculty members across Confidential ’s Medical facilities and researched students to a more secure cloud based storage system.
Researched and wrote knowledge-based articles for troubleshooting Digital signatures; topics ranging from troubleshooting - installation on behalf of Confidential ‘s Information security Dept.
Created presentations to help improve effectivness on troubleshooting Global sign digital signature to the Confidential .
The summer internship that gave me hands-on experience, exposure to a collaborative culture, and opportunities to sharpen problem-solving and critical-thinking skills.
Collaborated with staff in meetings and contributed ideas on how to introduce the digital signature service with a select group of 150+ staff members that have authority to sign documents under Confidential.

Help Desk Intern

Confidential, New Haven, CT

Responsibilities:

Troubleshooting and upgrading firmware in classrooms and library printers, as well as montioring the print queue for problems that may arise.
Install, configure, and troubleshoot an array of client side software relating to office operations, and library technology.
Helping students with any computer-related problems. Assisting students with finding their student email and helping them learn how to download and use Microsoft Office 365 and other al tools.

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It Technician /digital Media Assistant Resume

New Haven, CT

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