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Desktop Support Administrator Resume

Chestertown, MD

SUMMARY:

  • Proven Success in Systems Optimization and Strategic IT Solutions
  • Accomplished systems administrator with 16 years of experience managing server infrastructure and data - center operations across multiple platforms (Windows, Linux, and VMware).
  • Effectively plan, install, configure and optimize the IT infrastructure for a MAC level 1 site to consistently achieve high availability, data integrity, and performance.
  • Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization.
  • Skilled problem solver and troubleshooter managing systems, projects and teams in a range of environments.

HIGHLIGHTS OF IT SKILLS:

  • LAN and Network Operations Center Administration
  • Project Management
  • Productivity Improvement
  • Technical Support
  • Systems Installation, Configuration & Upgrading
  • Database Management
  • Identify and remediate vulnerabilities to network servers, workstations and equipment & Mentoring

PROFESSIONAL EXPERIENCE:

Confidential, Chestertown, MD

Desktop Support Administrator

Responsibilities:

  • Serves as full-time Tier II/III Desktop Support Administrator.
  • Provides server, workstation and hardware support.
  • Manages Linux Database Operating System, Citrix thin-clients, Windows 7, and Windows 10 systems for over 10 physical locations.
  • Manages Active Directory, Office 365, and other various infrastructure solutions.
  • Researched, developed, and maintained a technology refresh solution for Dixon, resulting in 4000% increase in productivity spent on installation, configuration and deployment.
  • Successfully migrated an absorbed company from their previous infrastructure into Dixon’s with 100% end-user satisfaction of more than 50 employees in a period of 72 hours (Active Directory, Email, and user data).
  • Researched and migrated Dixon from outdated Helpdesk platform to cloud-based solution while maintaining both platforms, keeping customers’ questions, issues and concerns at highest levels of regard during transition.

Confidential, Hunt Valley, MD

Systems Engineer

Responsibilities:

  • Serves as a full-time systems engineer.
  • Provides server, workstation and hardware support, and also VMware administration.
  • Manages AD/DNS, Microsoft Exchange, SQL Databases, and VoIP solutions.
  • Provides Tier-II support for company client base.
  • Designed and deployed a client’s outdated analog PRI telephony system to a hybrid of PRI and VOIP technology spanning 3 geologically separated sites.
  • Maintained highest achievable customer satisfaction rating from over 400 submitted tickets.

Confidential, Aberdeen Proving Ground, MD

Systems Administrator

Responsibilities:

  • Serves as a full-time systems administrator.
  • Provides server, Network Operating Center, LAN/WAN/VPN, VMware administration, and Intrusion Detection and Prevention monitoring.
  • Also manages AD/DNS, Microsoft Exchange, SQL Databases, and Cisco VoIP solutions.
  • Design and implement high availability and Disaster Recovery solutions for the command.
  • Researches and tests upcoming technology for future implementation.
  • Developed, implemented and configured 20 th Confidential ’s physical to virtual conversion, including reallocating SAN disk space to engineer a robust, scalable solution.
  • Improved system security through setup and maintenance of the Confidential ’s Assured Compliance Assessment Solution ( Confidential ).
  • Managed deployment, setup and redeployment of fully-functional classified and unclassified server enclaves and personnel in support of 20th Confidential ’s missions.
  • Implemented VMware Site Recovery Manager to optimize system availability (averaging 99.99% uptime) and equipped 20th Confidential with scalable systems to attain fast service recovery.
  • Trained users, help desk and junior system admins / network admins on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
  • As a team lead, enabled 20 th Confidential Command to set up Tactical Operations Center from a bare site to fully mission capable within 36 hours with over 300 devices and users in support of Ulchi Freedom Guardian exercises.

Confidential, Fort Drum, NY

System Administrator / On-site Technical Support

Responsibilities:

  • Provided technical assistance and for local and wide area networks.
  • Provided deployment, administration and operations of Enterprise Platform Services and applications as they move from garrison to field environment.
  • Mentored and coached lower-grade IT Specialists within the team.

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