Desktop Support Administrator Resume Chestertown, MD - Hire IT People

SUMMARY:

Proven Success in Systems Optimization and Strategic IT Solutions
Accomplished systems administrator with 16 years of experience managing server infrastructure and data - center operations across multiple platforms (Windows, Linux, and VMware).
Effectively plan, install, configure and optimize the IT infrastructure for a MAC level 1 site to consistently achieve high availability, data integrity, and performance.
Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization.
Skilled problem solver and troubleshooter managing systems, projects and teams in a range of environments.

HIGHLIGHTS OF IT SKILLS:

LAN and Network Operations Center Administration
Project Management
Productivity Improvement
Technical Support
Systems Installation, Configuration & Upgrading
Database Management
Identify and remediate vulnerabilities to network servers, workstations and equipment & Mentoring

PROFESSIONAL EXPERIENCE:

Confidential, Chestertown, MD

Desktop Support Administrator

Responsibilities:

Serves as full-time Tier II/III Desktop Support Administrator.
Provides server, workstation and hardware support.
Manages Linux Database Operating System, Citrix thin-clients, Windows 7, and Windows 10 systems for over 10 physical locations.
Manages Active Directory, Office 365, and other various infrastructure solutions.
Researched, developed, and maintained a technology refresh solution for Dixon, resulting in 4000% increase in productivity spent on installation, configuration and deployment.
Successfully migrated an absorbed company from their previous infrastructure into Dixon’s with 100% end-user satisfaction of more than 50 employees in a period of 72 hours (Active Directory, Email, and user data).
Researched and migrated Dixon from outdated Helpdesk platform to cloud-based solution while maintaining both platforms, keeping customers’ questions, issues and concerns at highest levels of regard during transition.

Confidential, Hunt Valley, MD

Systems Engineer

Responsibilities:

Serves as a full-time systems engineer.
Provides server, workstation and hardware support, and also VMware administration.
Manages AD/DNS, Microsoft Exchange, SQL Databases, and VoIP solutions.
Provides Tier-II support for company client base.
Designed and deployed a client’s outdated analog PRI telephony system to a hybrid of PRI and VOIP technology spanning 3 geologically separated sites.
Maintained highest achievable customer satisfaction rating from over 400 submitted tickets.

Confidential, Aberdeen Proving Ground, MD

Systems Administrator

Responsibilities:

Serves as a full-time systems administrator.
Provides server, Network Operating Center, LAN/WAN/VPN, VMware administration, and Intrusion Detection and Prevention monitoring.
Also manages AD/DNS, Microsoft Exchange, SQL Databases, and Cisco VoIP solutions.
Design and implement high availability and Disaster Recovery solutions for the command.
Researches and tests upcoming technology for future implementation.
Developed, implemented and configured 20 th Confidential ’s physical to virtual conversion, including reallocating SAN disk space to engineer a robust, scalable solution.
Improved system security through setup and maintenance of the Confidential ’s Assured Compliance Assessment Solution ( Confidential ).
Managed deployment, setup and redeployment of fully-functional classified and unclassified server enclaves and personnel in support of 20th Confidential ’s missions.
Implemented VMware Site Recovery Manager to optimize system availability (averaging 99.99% uptime) and equipped 20th Confidential with scalable systems to attain fast service recovery.
Trained users, help desk and junior system admins / network admins on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
As a team lead, enabled 20 th Confidential Command to set up Tactical Operations Center from a bare site to fully mission capable within 36 hours with over 300 devices and users in support of Ulchi Freedom Guardian exercises.

Confidential, Fort Drum, NY

System Administrator / On-site Technical Support

Responsibilities:

Provided technical assistance and for local and wide area networks.
Provided deployment, administration and operations of Enterprise Platform Services and applications as they move from garrison to field environment.
Mentored and coached lower-grade IT Specialists within the team.