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Technical Support Analyst Resume

Horsham, PennsylvaniA

EMPLOYMENT HISTORY:

Confidential, Horsham, Pennsylvania

Technical Support Analyst

Responsibilities:

  • assists medical providers to electronically manage the delivery of patient care using its trademark brand of electronic health records (EHR), electronic practice management (EPM) and document control management applications.
  • In this position my responsibilities were focused on providing technical support to Confidential ’s clients troubleshooting application errors related to internal application issues, Windows OS and Windows Server compatibility issues, SQL database errors, Confidential application upgrades, hardware/software installations and to provide after hours on - call support.

Confidential, Philadelphia, Pennsylvania

End User Support/Helpdesk Support Analyst

Responsibilities:

  • Provided both desktop support and helpdesk support for a client base of 18,000 users across multiple sites addressing problems related to PC hardware and software, Novell and Microsoft network connectivity, remote access/VPN support, virus detection/prevention, clinical applications for pathology and radiology and wireless connectivity.

Confidential, Philadelphia, Pennsylvania

Technical Sales Analyst

Responsibilities:

  • My functions as a Sales Analyst placed me in direct contact with consumers looking to buy Windows and MAC based computer hardware and software.
  • Operating as a university department the Computer Connection can sell computer systems at discounted prices to employees, students and faculty of the Confidential .
  • I provided technical assistance to help the customer in making the best decision on their purchase.

Confidential, Philadelphia, Pennsylvania

Technical Support Analyst

Responsibilities:

  • Supporting a user base of 3500 my duties as a Technical Support Analyst allowed me to provide technical assistance related to PC hardware troubleshooting/maintenance support, software installs/support and covered technical support for the partnerships located in Trenton, Camden and Newark offices.
  • Processed all Confidential employee claims and served as the contact person for phone inquiries from providers and insurance plan members.
  • I also covered the processing of Dental, Inpatient/Outpatient, Eye Care, Special Needs and Emergency Room claims for all lines of business.

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