IT System Admin/ Help Desk Resume

SUMMARY

I am a systems administrator with 6 years of experience handling networks Infrastructures and server data - center operations.
I am efficient when installing, configuring and troubleshooting any level of the IT infrastructure.
I have strong analytical, organizational, and problem-solving skills, and Verbal Communication.
If I do not know something I am quick to ask questions and do research to figure out problems.
I am very comfortable working with others as a team member or alone during any projects within the IT environments as it arise.
Currently I have finished my bachelors degree in Information Systems and Cyber-security which allow me to mitigate and apply best security practice within the seven domain infrastructure security, and vulnerability.
I am always looking to continue expanding my education in the security field.

SKILLS:

Software Documentation, Windows Server 2008/2012, Network Administration, Troubleshooting, Windows 7/10, Mac OS, DHCP, Active Directory, Networking, VPN, Help Desk Support, Microsoft Office 365/2010, Customer Service, System Administration, Technical Support, Dynamics AX 2012 and CRM Administration, SharePoint 2010/2016 Development and Administration, Imaging computers using Kace Imaging Server (Kbox), VEEAM backups, VMware Vsphere, Some DNN and CSS knowledge

EXPERIENCE:

Confidential

IT System Admin/ Help Desk

Responsibilities:

Maintained/Administered SharePoint 2010, Managed the implementation of SharePoint online from cradle to grave, Edited CSS to make custom backgrounds as well as other design changes,
Migrated data from SharePoint 2010 on premises to SharePoint Online. Helped migrate company data from third party applications to SharePoint online to increase our return on investment.
Work on company migration from Microsoft Office 2010 to Office 365, assisted with migration plan, installations and troubleshooting all Microsoft Office desktop applications.
Worked on all Help Desk ticket as assigned.
Documented all findings and followed up with clients to ensure their IT issues were resolved in a timely manner.
Set-up and deployed VoIP phones with extensions and direct dial lines for new hires, updated Active Directory
Worked after hours and additional hours to provide coverage and IT support for special projects

Confidential

Dynamics AX Administrator/ CRM Admin

Responsibilities:

Served as the application specialist for a critical upgrade of Dynamics AX 2009 to Dynamics AX 2012 r3.
Upgraded Dynamics CRM 2011 to CRM 2016. - explore this in more detail
Upgraded to CRM 2013 first in DEV environment was required before upgrading to CRM 2016
Once completed and tested proceeded to do same steps in TEST environment, refreshed environment with Production data to do full test
On Go-Live date I was installing the new outlook plug-in to use CRM 2016 with Outlook on client computers
Maintained all Permissions and New Hire setups inside AX 2012 R3, Create New Permissions when special permissions are needed.
Maintain Management Reporter 2012 security
Continuously worked to test developed code, was crucial in the deployment process and once approved was the single point of contact for deploying the code into our Production Environment.

Confidential

Vehicle Detail Specialist

Responsibilities:

Provide support to customers as to services recommended for their vehicle
Determine and provide work estimates to supervisor and customers
Revive pre-owned vehicles appearance in adherence to customer specifications
Review documentation
Oversee employees through the completion of work orders
Responsible for completion and review of vehicle work orders

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