Online Learning Technician Resume Laurel, Maryland - Hire IT People

WORK EXPERIENCE:

Online Learning Technician

Confidential, Laurel, Maryland

Responsibilities:

Resolved helpdesk support tickets in a timely and efficient manner.
Monitored, managed, and scheduled online courses via Adobe Connect and Centra for over 800 students and faculty.
Worked with vice presidents, deans, professors, and adjunct - faculty to create new online classrooms, upload course materials, integrate web cameras, audio, and other media.

Government Customer Operations Coordinator

Confidential, Hanover, Maryland

Responsibilities:

Apply technical knowledge to resolve customer issues and aid on evolving technologies through effective Tier 1 and Tier 2 troubleshooting, using trouble ticket system for tracking customer interactions and problem resolution.
Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration.
Ensures superior customer experiences for government white glove accounts by maintaining client confidentiality.

Admissions Administrative Assistant

Confidential, Laurel, Maryland

Responsibilities:

Process admissions applications while counseling prospective students and recruit admitted students during all phases of the admissions cycle whether by phone, email, or in-person visits at the university.
Assisted the director and staff pertaining to recruitment activities: prepare travel arrangements, gather and distribute recruitment materials and submit event registrations.
Collect and analyze data for the creation of admission reports related to recruitment, trends in admission, travel, special programs

Customer Service Representative

Confidential, Fulton, Maryland

Responsibilities:

Received and responded to calls handling enrollments and changing individual’s health plans, removed or added other insurances, ordered health cards, assisted in Medicare and prescription concerns.
Address concerns, resolve grievances, and educate our members, customers, and communities about health insurance and relatable government assisted programs.
Serve as a first point of contact for online customer support via phone, resolving a large percentage without escalation while providing excellent customer service.

Customer Service Specialist

Confidential, Laurel, Maryland

Responsibilities:

Obtains client information by answering telephone calls; interviewing clients; verifying information
Document all call information according to standard operating procedures
Answers inquiries by clarifying desired information; balance & transaction inquiries, funds transfers, account details and basic online assistance.