Computer Tech Resume

TECHNICAL SKILLS:

Technical Skills: Expert in Windows XP, Vista, 7, 8, 10, RC. MAC OS X & Android OS. LAN TCP/IP configurations, HP Thin - clients, and VOIP Telecom Systems. Extensive printer support on Xerox, HP, and Lexmark all-in-ones. Management of users, computers, and distribution groups within Active Directory.

Software Skills: Microsoft Office, Citrix Xen\Receiver, Symantec Antivirus, Altiris Deployment Console, Adobe Java\Flash plugins, Microsoft IE, Google Chrome, Safari, & Mozilla Firefox web browsers. Office 360, Lotus Notes & Microsoft Outlook standalone email clients.

Customer Service: Customer oriented with excellent communication skills including listening, verbal and written communication. Demonstrated ability to work on integrated cross-functional project teams.

EXPERIENCE:

Confidential

Computer Tech

Responsibilities:

Part-time computer technician responsible troubleshooting and installing LAN systems for Fredericksburg city schools.
Run hundreds of cables over long distances and terminate ends.
Set-up and configure projectors for 40+ classrooms.

Confidential

Co-Owner / Tech

Responsibilities:

Sold IT services and support to local businesses and individuals. Set-up LAN’s, Websites, and Point-of-Sale systems.
Supervised small teams to perform specific duties like run data cables.

Confidential

Desktop Support Analyst

Responsibilities:

Provided 24/7 on-call support as needed.
Set-up and support several thousand computers running MAC OS X and Windows PCs.
Troubleshoot laptops, printers, peripherals, facsimile machines, SmartPhones/PDAs, audio/visual, wired and wireless networking.
Resolved a minimum of 1500 break\fix tickets a year.
Install and configure computer systems including physical installation, configuration and testing of medical applications.
Saved MWHC hundreds of thousands of dollars by repairing old equipment, multi-tasking, and identifying less expensive solutions.

Confidential

Retail Support Representative

Responsibilities:

Technical support and sales for the latest wireless technologies, android devices, tablet PCs and high-speed mobile web technologies.

Confidential

Retail Support Representative

Responsibilities:

Assist customers and provided technical support on all cell-phone and smartphone related issues.
Constantly hit sales goals in all categories.

Confidential

Assistant Manager/Supervisor - Audio / Video Specialist

Responsibilities:

Over 3 years of hands-on experience designing, selling and supporting a full range of Audio/Video systems.
Managed a small team of audio/video specialist. Specializing in theater installations and audio/video distribution systems.
Often lead store in sales for one of the best locations in the company. The #1 store several times a year.
Created technically detailed proposals, presentations, mailings and promotional materials for the sales representatives.

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