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Help Desk Technician Resume

Columbus, OH

EXECUTIVE SUMMARY:

A skilled IT Specialist with 10 years of experience across a variety of IT disciplines including Desktop Support, Information Security, and Application Management. I have experience working with multiple platforms including Windows, Mac, IBM, and UNIX. Great communication and interpersonal skills that have led me to success in leadership roles involving new hires.

SKILL:

Windows 10, 7, and XP, Mac, IBM, UNIX, Active Directory, Technical Support, Installs and Maintenance, Ticketing, MS Exchange,, Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Help Desk Technician

Responsibilities:

  • First and second tier Help Desk support to end users on hardware and software issues
  • Maintained confidentiality and discretion when working with passwords or sensitive HIPAA materials
  • OS upgrades, installation,, and problem resolution
  • Lead the help desk process and request system as needed
  • Direct and resolve with local server issues when they arise
  • Insured connectivity of Windows and desktop software, service packs, and anti - virus

Confidential, New York, New York

Desktop Support Technician

Responsibilities:

  • Ensure the functionality of all Windows and MAC desktops
  • Email Encryption and Data Back Up
  • Complete all projects on or ahead of schedule
  • Lead the help desk process and request system as needed
  • Direct and resolve with local server issues when they arise
  • Oversee with local backups and restores
  • Maintained confidentiality and discretion when working with passwords or sensitive HIPAA materials
  • Rolled out/re - imaged devices based on automated process
  • Created step-by-step instruction guides for new Windows 10 users
  • Trained users on new features such as Skype and OneDrive

Confidential, Tempe, Arizona

Information Security Administrator

Responsibilities:

  • Managed Active Directory security including users, groups and group policy
  • Created/modified user accounts, and security groups to protect company proprietary information.
  • Compiled data to assist technical writers with IT new hire manuals and prepared data to report to testers for system enhancements
  • Managed User Accounts on Windows, IBM, and UNIX Platforms (Creation, Deletion, Permissions, and VPN)
  • Created and maintained email addresses and distribution lists in MS Exchange

Confidential, Tempe, Arizona

Desktop Support Technician

Responsibilities:

  • Provided first and second tier support to end users on workstation hardware and software issues involving OS upgrades, installation,, and problem resolution
  • Monitored and responded to ticketing, phone, and e - mail requests for technical support
  • Conducted company-wide upgrade of 2000+ users PC's from Windows XP to Windows 7 and Microsoft Office 2010
  • Educated and trained new teammates on procedures and objectives set forth by project leaders

Confidential, Tempe, Arizona

Desktop Support Technician

Responsibilities:

  • Designed filing systems and defined procedures for record retention on research projects and courses
  • Managed and deployed desktop images to all end users
  • Provided second level help desk support for problems relating to Active Directory
  • Participated in the analysis and resolution of network problems associated with specific workstations
  • Installed development packages
  • Installed and maintained Windows and desktop software, service packs, and anti - virus updates

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