Help Desk Technician Resume Columbus, OH - Hire IT People

EXECUTIVE SUMMARY:

A skilled IT Specialist with 10 years of experience across a variety of IT disciplines including Desktop Support, Information Security, and Application Management. I have experience working with multiple platforms including Windows, Mac, IBM, and UNIX. Great communication and interpersonal skills that have led me to success in leadership roles involving new hires.

SKILL:

Windows 10, 7, and XP, Mac, IBM, UNIX, Active Directory, Technical Support, Installs and Maintenance, Ticketing, MS Exchange,, Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Help Desk Technician

Responsibilities:

First and second tier Help Desk support to end users on hardware and software issues
Maintained confidentiality and discretion when working with passwords or sensitive HIPAA materials
OS upgrades, installation,, and problem resolution
Lead the help desk process and request system as needed
Direct and resolve with local server issues when they arise
Insured connectivity of Windows and desktop software, service packs, and anti - virus

Confidential, New York, New York

Desktop Support Technician

Responsibilities:

Ensure the functionality of all Windows and MAC desktops
Email Encryption and Data Back Up
Complete all projects on or ahead of schedule
Lead the help desk process and request system as needed
Direct and resolve with local server issues when they arise
Oversee with local backups and restores
Maintained confidentiality and discretion when working with passwords or sensitive HIPAA materials
Rolled out/re - imaged devices based on automated process
Created step-by-step instruction guides for new Windows 10 users
Trained users on new features such as Skype and OneDrive

Confidential, Tempe, Arizona

Information Security Administrator

Responsibilities:

Managed Active Directory security including users, groups and group policy
Created/modified user accounts, and security groups to protect company proprietary information.
Compiled data to assist technical writers with IT new hire manuals and prepared data to report to testers for system enhancements
Managed User Accounts on Windows, IBM, and UNIX Platforms (Creation, Deletion, Permissions, and VPN)
Created and maintained email addresses and distribution lists in MS Exchange

Confidential, Tempe, Arizona

Desktop Support Technician

Responsibilities:

Provided first and second tier support to end users on workstation hardware and software issues involving OS upgrades, installation,, and problem resolution
Monitored and responded to ticketing, phone, and e - mail requests for technical support
Conducted company-wide upgrade of 2000+ users PC's from Windows XP to Windows 7 and Microsoft Office 2010
Educated and trained new teammates on procedures and objectives set forth by project leaders

Confidential, Tempe, Arizona

Desktop Support Technician

Responsibilities:

Designed filing systems and defined procedures for record retention on research projects and courses
Managed and deployed desktop images to all end users
Provided second level help desk support for problems relating to Active Directory
Participated in the analysis and resolution of network problems associated with specific workstations
Installed development packages
Installed and maintained Windows and desktop software, service packs, and anti - virus updates

We provide IT Staff Augmentation Services!

Help Desk Technician Resume

Columbus, OH

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship