EXECUTIVE SUMMARY:
A skilled IT Specialist with 10 years of experience across a variety of IT disciplines including Desktop Support, Information Security, and Application Management. I have experience working with multiple platforms including Windows, Mac, IBM, and UNIX. Great communication and interpersonal skills that have led me to success in leadership roles involving new hires.
SKILL:
Windows 10, 7, and XP, Mac, IBM, UNIX, Active Directory, Technical Support, Installs and Maintenance, Ticketing, MS Exchange,, Troubleshooting
PROFESSIONAL EXPERIENCE:
Confidential, Columbus, OH
Help Desk Technician
Responsibilities:
- First and second tier Help Desk support to end users on hardware and software issues
- Maintained confidentiality and discretion when working with passwords or sensitive HIPAA materials
- OS upgrades, installation,, and problem resolution
- Lead the help desk process and request system as needed
- Direct and resolve with local server issues when they arise
- Insured connectivity of Windows and desktop software, service packs, and anti - virus
Confidential, New York, New York
Desktop Support Technician
Responsibilities:
- Ensure the functionality of all Windows and MAC desktops
- Email Encryption and Data Back Up
- Complete all projects on or ahead of schedule
- Lead the help desk process and request system as needed
- Direct and resolve with local server issues when they arise
- Oversee with local backups and restores
- Maintained confidentiality and discretion when working with passwords or sensitive HIPAA materials
- Rolled out/re - imaged devices based on automated process
- Created step-by-step instruction guides for new Windows 10 users
- Trained users on new features such as Skype and OneDrive
Confidential, Tempe, Arizona
Information Security Administrator
Responsibilities:
- Managed Active Directory security including users, groups and group policy
- Created/modified user accounts, and security groups to protect company proprietary information.
- Compiled data to assist technical writers with IT new hire manuals and prepared data to report to testers for system enhancements
- Managed User Accounts on Windows, IBM, and UNIX Platforms (Creation, Deletion, Permissions, and VPN)
- Created and maintained email addresses and distribution lists in MS Exchange
Confidential, Tempe, Arizona
Desktop Support Technician
Responsibilities:
- Provided first and second tier support to end users on workstation hardware and software issues involving OS upgrades, installation,, and problem resolution
- Monitored and responded to ticketing, phone, and e - mail requests for technical support
- Conducted company-wide upgrade of 2000+ users PC's from Windows XP to Windows 7 and Microsoft Office 2010
- Educated and trained new teammates on procedures and objectives set forth by project leaders
Confidential, Tempe, Arizona
Desktop Support Technician
Responsibilities:
- Designed filing systems and defined procedures for record retention on research projects and courses
- Managed and deployed desktop images to all end users
- Provided second level help desk support for problems relating to Active Directory
- Participated in the analysis and resolution of network problems associated with specific workstations
- Installed development packages
- Installed and maintained Windows and desktop software, service packs, and anti - virus updates
