Technology Systems Specialist Resume

SUMMARY:

Experienced and knowledgeable Information Technology Professional seeking to contribute and acquired skills within a Technical Support role. Works well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, maintenance and security. In - depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Can easily identify and resolve technical issues and concerns. Excellent writing and communication capabilities. Able to learn and quickly master new technology.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10, Windows Server, Linux, Apple

Hardware: Desktop, Laptops, HP, Dell, Lenovo, Chromebooks, Copiers, Printers,Tablets, Smart Phones, Routers/Wireless, Switches, Cabling, Audio/Visual, Telecommunications

Software: Big Web Apps,Heat,Remedy, Zendesk, Microsoft Office Suite, Outlook, Active Directory, Access Control, VM Ware, V-Sphere, Microsoft Exchange, Remote Desktop, Microsoft Sharepoint,Apache, Adobe Photoshop, Google Apps, Novell, Android OS, iOS, Symantec Ghost, Citrix,Avast, Vunlerability scanning tools, Enterprise, Open Source Software, Off the Shelf Software

Network Technology: TCP/IP, LAN, VPN, Routers, Switches,Wireless, Firewalls

Security Technology: Penetration Testing, Anti-Virus/Malware Software, Intrusion Detection Systems, Firewalls

EXPERIENCE:

Technology Systems Specialist

Confidential

Responsibilities:

Provided computer support via desk side, telephone and remote for 13 public schools, the Board of Ed central location and 3 remote office locations.
Performed diagnostics and troubleshooting of system issues.
Used Help Desk ticketing systems.
Maintained equipment inventory lists.
Provided computer support and technical on hardware/software to end users.
Performed PC, Laptop and hardware repairs/modifications
Performed set-up, break-down, and transport of equipment on an as-needed basis.
Performed software installs.
Performed server upgrades.
Performed system backups.
Performed system imaging.
Performed switch installations/configuration
Performed repairs to /activated/deactivated Ethernet ports.
Created and configured multiple Virtual Machines.
Performed virus/malware scans, removals, vulnerability analysis and system hardening.
Assisted in the creation and management of multiple user accounts.
Performed printer and copier installations. Networked and standalone.
Performed troubleshooting on printers and copiers.
Assisted in the set up of Audio/Visual equipment.
Performed patch management.
Recommended and performed software/hardware upgrades.
Assisted in the setup and troubleshooting of smart phones and tablets.

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