SUMMARY:

An accomplished, award winning Information Technology engineering and management professional with extensive experience in multi - site, multi-host, Fortune 500 companies . Highly knowledgeable in all IT areas as well as business principles and processes. An understanding, innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, fairness, and loyalty. Experience in:

• Project Management
• Financial Planning & Management
• Cellular and Mobile Integration
• Organizational Planning
• Staff Management & Development
• Application & Desktop Support
• Vendor and Carrier Management
• Customer Service
• Mobile Device Management
• Strategic Planning
• Device Implementation & Testing
• Mobile Security Implementation

PROFESSIONAL EXPERIENCE:

Confidential, San Carlos, CA

Pre-Sales Engineer and Mobility Expert

• Principal support and customer liaison for Check Point’s Mobile Security product (SandBlast Mobile).
• Technical lead in Proof of Concepts
• Responded to multiple RFP’s
• Mobility technical lead on the Mobile Project Security
• Conference Speaker
• Mobile Security Evangelist
• Delivered Sales presentations
• Developed and delivered Mobile Security Workshops
• Created and delivered PowerPoint presentations based on Customer need
• Delivered technical certification training to both customers and partners,

Confidential, Rosemead, CA

IT Engineer

• Principal device support for SCE’s IBM Lotus Notes Traveler project and implementation to enable email access to more than 5000 mobile devices.
• Lead role in the discovery, execution, and support of SCE’s MDM/BYOD (Mobile Device Management/Bring your own Device) implementation resulting in the conversion and management in excess of 5000 devices.
• Performed as primary Enterprise support for IOS and Android based devices for 2000 plus devices handling 150 escalated issues per week.
• Acted as primary liaison with Verizon Wireless and AT&T for the support and implementation of voice and data wireless devices for use within the enterprise .
• Executed End to End Enterprise Blackberry Device support of approximately 5900 end users.
• Successfully attended and passed “Good for Enterprise” certification. Acted as MDM Manager for 6500 user across the entire enterprise
• Principal support and customer liaison for the Enterprise WebEx implementation and administration, including the creation and publication of end user and technical staff documentation released to 1500 users.
• Technical lead in the FPMS (Field Performance Management System) project with Edison’s Transportation Fleet Management which included the rollout and support for 4800 Telogis based cellular modems in company based vehicles throughout the Enterprise.
• Created multiple end user technical documents regarding cellular support.(FAQ’s, User guides, and support staff documentation) which were disseminated to the entire user population of over 6500 users.
• Mobility technical lead on the Mobile Web Project partaking in the support, and testing of the mobile device platforms, browsers, and OS’s prior to public release, which facilitated access to Edison’s customer facing web site to mobile devices.

Confidential, San Diego, CA

IT Senior Manager - IT Mobility Manager

• Developed Mobile integration and Operations within a Fortune 500 company with a staff of 12 engineers supporting 6000 users, facilitating mobile enterprise data usage.
• Directed business relationships with key business partners to deploy new mobility product and service offerings for multiple O.S. environments within vertical markets.
• Assisted Corporate Marketing strategy and efforts by delivering presentations on wireless data solutions that were successfully utilized at CTIA, Gartner, Interop, and other National conferences.
• Executed daily operations of Mobility Service and support for a 6000 device user base across multiple carriers decreasing the standard SLA of 24 hours down to 2 hours for first contact.
• Developed mobile resources, providing for data security and control, strategic computing, and disaster recovery for mobile data based devices.
• Acted as Mobility Control Manager, reviewing and approving all mobile systems and programs with project teams and stakeholders prior to release and implementation.
• Met with department heads, vendors, and carriers, to solicit cooperation and implement Enterprise best practices for mobility based devices while maintaining 1.5 million dollar annual budget.

Confidential, San Diego, CA

IT Manager - Desktop Technologies

• Managed release of CDMA and other mobile data products and network enhancements including: EvDO, 1xRTT and Mobile IP within the Enterprise.
• Developed and implemented improved Desktop Imaging practices and technologies to implement improve efficiency and demonstrate an annual cost savings of 20% over previous practices.
• Directed the activities of 8 Engineers engaged in computer and systems operations within the context of imaging and automated software updates utilizing multiple technologies.
• Acted as Change Control Manager, Implemented Change Control Board, led, and evaluated the organization's technology, architecture, and support needs and recommended improvements in areas of hardware and software upgrades and refreshes on a published schedule that dramatically reduced IT caused incidences and more Business Unit awareness.

Confidential, San Diego, CA

IT Manager - Desktop Field Services

• Trained and managed a staff of 16 engineers and support staff and achieved significant improvements in their productivity utilizing existing SLA’s.
• Developed and provided independent and team oral presentations of technical training and product launches to operations, field services, and management personnel.
• Responsible for project budgets and incurred costs, manage vendor performance, perform product research analysis, to manage a large workforce, enhance decision making, asses business impacts, and execute business plans through performance management.
• Utilize coaching, mentoring, and development practices to empower staff, develop technical/people skills, and progress career growth throughout the organization