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Configuration / Change / Release Management, Sr. Resume

Mclean, VirginiA

SUMMARY:

Senior Configuration/Release/Change Management (CM) Subject Matter Expert with over 20 years of Information Systems Management experience. Seasoned professional with sound, diverse technical experience skilled in all aspects of the software development life cycle (SDLC) processes using various development methodologies. Self - motivated, results-driven team player with excellent collaboration, communication, and leadership skills accomplished with detail oriented and schedule focused approach.

COMPETENCIES:

Software/Tools: ServiceNow, Git/TeamForge, SharePoint, AutoSys, MS SSMS, BMC Remedy, MS Office 2016, Confidential Rational Tools v7.1.2 (ClearCase, ClearQuest, UCM, Remote Client), CVS, WinCVS, PVCS, SCCS, Subversion, Business Objects Web Intelligence XI

Platform Technologies/Languages: Windows NT/XP/7 Enterprise/10, UNIX, SUN Solaris, Linux, DOS, MS IIS Manager, J2EE, TIBCO ActiveMatrix, TCPIP, FTP, SSH, Samba, Putty, Hummingbird Exceed, Cygwin, MS SQL Server, Oracle, MS Access, Sybase, Perl, Ant, Make, J2EE, Bash, C Shell

PROFESSIONAL EXPERIENCE:

Confidential, McLean, Virginia

Configuration / Change / Release Management, Sr.

Responsibilities:

  • Implemented Version 5.1 of Confidential -C IT Change Management Methodology
  • Converted source control system from Confidential Rational toolset to Collabnet Teamforge/Git without scheduling or operational impact
  • Monitor Confidential project initiatives for impact to Confidential -C applications, vendor platforms and operational processes; coordinate impact analysis and identify required resources; manage the communication, planning, and change implementation
  • Perform cross-organizational change management coordination, communication and deployment support for all environments.
  • Conduct weekly deployment planning meetings for parallel project releases across multi-platform infrastructure environments
  • Create, track and manage deployment change, service request and incident records through to closure within Service Now
  • Perform application management and operational support of .NET and SSIS-based application platforms using IIS, SSMS, Autosys, and XML with 99% uptime
  • Implement security management for users and 100+ groups and system IDs
  • Perform CM support activities including software installation and configuration, project setup, view/workspace creation, branching, tagging and merging, as well as end-user, support and troubleshooting
  • Perform incident cause identification, impact analysis and fix implementation for internal platforms and vendor related issues
  • Create and manage SharePoint lists to maintain process, and platform support documentation and project status
  • Support Security Risk Assessments for Confidential -C applications and vendor platforms including onsite examination, evidence collection, final report issuance, as well as, coordination for vendor management action plans and resolution of reported findings

Confidential, Bethesda, Maryland

Configuration Management Consultant

Responsibilities:

  • CM consultant to Marketing Systems division for strategic project initiatives managed using agile development practices
  • Performed CM operational and administrative support for Java and Mainframe applications using Rational UCM framework
  • Performed cross-organizational change management coordination and build support using composite-based version management
  • Performed deployment planning, documentation and coordination as well as CCB meeting representation
  • Provided guidance and technical support to Project Managers, development resources and IT service management teams for execution of the change management processes and controls
  • Provided consulting and support to lead engineers on strategy for upgrade of the common web server infrastructure libraries
  • Created and facilitated management presentation and discussion to strategize a multi-year roadmap for process improvement and best practice adoption
  • Performed assessment of SCM practices and documented findings based on gap identification and analysis
  • Performed SCM self-assessment and documented metrics identifying trends and rate of compliance aligned with Internal Audit, PMO and enterprise-level standards

Confidential, Reston, Virginia

Senior Configuration Management Specialist

Responsibilities:

  • Senior CM Specialist to large SCM organization for parallel, agile-based initiatives
  • Supported initial implementation of the Rational UCM integrated framework for UNIX and Windows environments
  • Performed administration, maintenance and upgrades for CM integrated system and utility scripts
  • Created process and documentation and SCM Plan updates
  • Conducted end-user of SCM tools, processes, and change management procedures
  • Performed creation of repositories, source code conversions, user management, and client software installations
  • Performed operational support including project setup, workspace creation, branching, labeling and merging, and troubleshooting
  • Performed both manual and automated migration support using the multi-tiered SCM baseline/build/deploy framework
  • Performed Release Management planning, scheduling and execution for over 70+ successful major production implementations
  • Performed Remedy Change Request management and reporting
  • Facilitated weekly CM Team meetings for resource assignment and status reporting
  • Established and maintained password reset procedures as well as administration of 60(+) CM system and functional IDs
  • Conducted and documented SCM system audits as well as collaborated on approved risk mitigation and resolution procedures
  • Updated SCM documentation and established procedures in accordance with updated corporate governance standards

Confidential, Rockville, MD

System Test Management Specialist

Responsibilities:

  • Provided assessment reports as to the clarity and testability of system requirements
  • Designed and established test cases and plans to verify user acceptance and system functionality
  • Performed system test procedures using manually written SQL and automated test scripts
  • Recorded and tracked reported defects, performed regression testing, and created final test reports
  • Performed document audits to ensure consistency and compliance with Capability Maturity Model standards
  • Participated in the System Test Process Action Team for continual improvement of the test life cycle processes and standards

Business Requirements & Integration Support Manager

Confidential

Responsibilities:

  • Liaison to Technology & Production Services units, business users and vendors for requirements development and maintenance
  • Managed project plans for staff sourcing and scheduling
  • Performed software audits and interfaced with technology and business units to transition completed releases into production
  • Managed change control activities and deliverables for CCB coordination
  • Managed communication with technology and business units, as well as, external constituents for information sharing and issue resolution management

Business Analyst

Confidential

Responsibilities:

  • Lead Analyst for Confidential 's Central Registration Depository (CRD) system redesign effort
  • Performed user acceptance testing and prior to production implementation
  • Performed issues tracking and resolution, as well as, reported benefit and risk assessment to senior management
  • Developed user documentation for various system components
  • Facilitated off-site workshops at third-party sites in various states
  • Provided application support and issue resolution for clients and end-users

Registration Coordinator

Confidential

Responsibilities:

  • Performed tracking and management of statutory disqualification applications for special registration review processes
  • Managed coordination between client broker/dealers and Office of General Counsel
  • Performed application audits and reporting to department management and district offices
  • Developed documentation and provided to department staff on special registration processes and procedures

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