Manager - Supply Chain Systems Support and Delivery Resume Bolingbrook, Illinois - Hire IT People

SYSTEMS EXPERIENCE:

Windows servers and workstations, Cisco switches and hubs, network wiring, NAS devices, Novell Netware, Legato Networker, Legato Co - Standby server, Pervasive SQL, VoCollect, MS Office suite, MS Access, ODBC, EDI, Intek Warehouse Liberian, Symbol/Motorola wireless network switches and access points, Symbol wireless scan devices, Microsoft SQL, Crystal reports, Terminal emulation, Desktop imaging and packaging, wave link avalanche and mobile manager, Windows AD, Microsoft exchange, Citrix, Manhattan WMOS, SCI, AIX, Oracle and many more.

PROFESSIONAL EXPERIENCE:

Confidential, Bolingbrook, Illinois

Manager - Supply Chain Systems Support and Delivery

Responsibilities:

Responsible for all systemic activities in Confidential ’s distribution centers
Managed on ground support team and remote application support teams
Subject matter expert for DC systems for extended technical teams
Primary driver and person accountable for all high severity incidents related to distribution centers.

Confidential, Illinois

WMS Support Manager - Logistics

Responsibilities:

Direct responsibility for end to end support of Confidential ’s distribution system centers running Manhattan and Associates WMOS 2011.
Successfully transitioned support activities from incumbent vendor and increased over all system stability in first 6 months.
Partnered with operations teams to identify common reoccurring tickets and reduce frequency through either user training or automated scripts to correct data scenarios.
Primary driver and person accountable for all high severity incidents related to distribution centers.

Confidential, Illinois

Project Manager - Logistics

Responsibilities:

Responsible for driving projects on behalf of the logistics team
Managed the on time delivery of technology to Confidential 's new North East distribution center across multiple internal and external teams/vendor partners.
Point of contact for implementation of Lightening pick to light system, Fortna WCS, Vocollect voice pick interfaced to Manhattan and Associates WMS.
Drove support needs for technology challenges across service teams to ensure operational impact was minimal.

Confidential, Illinois

Manager - Distribution Centers

Responsibilities:

Performed knowledge transfer and documentation of job functions to off shore team.
Managed SLA bound activities as well as provided DC operation based support to logistics teams
Interviewed, trained, and developed staff.
Subject matter expert for distribution center systems
Maintained 99.999% overall system availability.

Confidential, Illinois

Lead DC Systems Administrator

Responsibilities:

Updated all sites to Windows AD platform.
Responsible for updating all sites wireless infrastructure
Implementation of pick to light systems, voice collect systems, and crystal server
Started knowledge base and documentation protocol for training.
Interviewed, trained, and developed staff.
Subject matter expert for distribution center systems in business contingency planning.
Oversaw the opening of 3 annex distribution centers and the relocation and WMS implementation of 5 satellite distribution centers in regards to technology needs.

Confidential, Illinois

DC Systems Administrator

Responsibilities:

24x7 support for 200 user / 2 shift operation servicing over 200 stores.
Created standards for desktop and mobile device management reducing down time
Managed expenses below budget
Migrated 3 main DCs from Novell to Windows servers

Confidential, Elk Grove Village, Illinois

Consultant

Responsibilities:

Provided support to ARC costumers as assigned on project basis.

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Manager - Supply Chain Systems Support And Delivery Resume

Bolingbrook, IllinoiS

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