We provide IT Staff Augmentation Services!

Customer Support Engineer Resume

Broomfield, ColoradO

TECHNOLOGY SUMMARY:

Programming/Languages: C#, Java, HTML, CSS, JavaScript

Software: Visual Studio 2017, Visual Studio Code, Android Studio, Unity3D, Notepad++, OneNote, Microsoft Office 365, Aseprite, Pyxel Edit, GIMP, Blender

Systems: WIN 7, WIN 10, Centos, Ubuntu, Raspberry PI, MAC IOS

ADDITIONAL SKILLS:

  • Developed website with HTML, CSS, and JavaScript for Confidential .
  • Created PHP Scripts to update data from Unity Application to update and retrieve profiles from SQL database.
  • Built a Windows 10 machine for development.
  • Networked own setup of router for faster speeds and improved performance for gaming and streaming
  • Setup Raspberry PI to connect to network to ping and run commands from putty on windows
  • Working toward my Android Certification from google
  • Working on Android Program for Android devices
  • Developing mobile games utilizing Unity3D using C# and Visual Studios. I’ve designed several game projects in many Genres.
  • All around IT support for everyday issues. When they are having an issue with any electronic, I am able to help resolve their issue.

PROFESSIONAL EXPERIENCE:

Confidential, Broomfield, Colorado

Customer Support Engineer

Responsibilities:

  • Onsite and Remote Support for Confidential employees using ServiceNow ticketing system
  • Replace and repaired damaged hardware and reimage machines.
  • Pushed Software to users with SCCM/Software Center
  • Setup Hardware for new hires
  • Fixed broken hardware
  • Project Manager (Setup Equipment for Intern, Setup Equip For Directors)
  • Support for NOC and SOC Teams

Confidential, Boulder, Colorado

Service Desk, IT Specialist

Responsibilities:

  • On phone IT Support for Confidential employees using ServiceNow ticketing system
  • Educated employees for better assisting customers
  • Pushed Software to users with SCCM/Software Center
  • Unlock/Reset Accounts for Mainframe’s, RSA’s, and Domain Accounts

Confidential, Longmont, Colorado

Software Engineer, IT Support, Linux Expert

Responsibilities:

  • Configured Automated Regression system for multiple machines using Bash scripting and Jenkins
  • Cloned Machines using CloneZilla with Dual boot image (Centos and Windows 7)
  • Configured Software for Development and Test Systems
  • Developed C# Application for to Build file for Jenkins to start the automated regression system by sending file for Jenkins to read data and create rules for Jenkins
  • Developed Python scripts for parsing data to Excel

Confidential, Longmont, Colorado

Unity Developer, Technical Support

Responsibilities:

  • Configured a profile system that runs on a Unity3d Application that connects to a database from my website for creating, reading, and updating profiles
  • Designed an Oil Rig builder in Unity3d where Rig parts can be attached to build Oil Rigs, can also save and load the Rigs
  • Converted Rig parts that were designed in Solid works to Unity3d using Blender
  • Designed a Drilling - Sim that uses Voxel Terrain data for simulated drilling in the ground

Hire Now