SUMMARY:

My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business via 10 years Information Technology experience from various global industries.

EXPERIENCE:

Technical Support Analyst

Confidential

Responsibilities:

• Install VMWare Horizon Client V3.5.2 software on new hire desktops, which gives them remote access while working outside of office.
• Install Neovest, ENSO, Trend Micro Security Agent, Facset, RSA Token, and Duo Mobile software applications on client’s desktops and laptops for trading and security purposes.
• Helped to create Jira Service Desk for the server environment, a ticketing system to monitor all technical issues client’s may have.

Technology Analyst

Confidential

Responsibilities:

• Experience in developing and deploying unattended operating system installations (Windows 7 & Windows 10) for workstations/ laptop with an in - depth understanding of hardware-independent imaging capabilities.
• Experience with creating desktop/laptop Confidential Compaq 6000/6100/6200/6300 & Confidential Elite Book 8440P/8460P/ 8470P/ 6930P/ Confidential Elite Book 9470m/ Confidential Elite Book 9480m build and reimaging processes.
• In depth experience with remote & offline migration.
• Extensive knowledge of XP / Windows 7 OS, registry, file system and win internals.
• Proven ability to work effectively in team, as well as independently with minimal error and guidance.
• Extensive knowledge of Active Directory services on Windows 2003 and 2008.
• Solid understanding of complex IP networks and Service Now application.
• Strong interpersonal skills, including written and verbal communication, time management, project management and conflict resolution.
• Understanding of TCP/IP, DHCP, LADAP, DNS, VOIP, VPN's and Network Security.
• Experience with Supporting Trade Floor environment with variety of software application Bloomberg.
• Professional, Market Access, BD Vision, Trade Web, Lotus Notes 8.5, Odyssey Access Client Juniper.
• Experience with Data Backup Software to backup desktop/laptop Windows XP & Windows 7.
• Experience with setting up Blackberry, Android Phone, iPad, iPhone, a touch of Wireless Headset.
• Identify and resolve system-wide issues on market data servers and data delivery network (lAN and WAN).
• Accept ownership of customer issue until a solution is achieved providing complete customer satisfaction.
• Responsible of maintaining maintenance of client network issue in the MDF room.
• Experience with software Confidential Asset Manager, Confidential Open View Radia, Request It, IDM Request, Plainview.
• Experience with Dell desktop/laptop able to image 8-10 machine concurrently.
• Experience with NIC and Wireless connectivity Odyssey Access Client Juniper Network & Pulse Secure Network.
• Able to setup new hire accounts and deploy new hardware to end-user cube location.
• Experience with eSata and USB drives and memory.
• Experience with Toshiba Laptop repair.
• Experience with Configuration Manager 2012 with reimaging Windows 7 desktop and laptop.
• Installing Distribution Point using Configuration Manager 2012.

Engineer Manager

Confidential

Responsibilities:

• Lead Engineer on XP & Windows7 deployment project for Estee Lauder multiple devices.
• Experience with System Center 2012 Configuration Manager (SCCM) deployment process.
• Deploy operating systems, software applications, and software updates.
• Monitor and remediate computers for compliance settings.
• Monitor hardware and software inventory.
• Remotely administer computers.
• Extensive knowledge of Active Directory services on Windows 2003 and 2008.
• Experience with Data Backup Software to backup desktop/laptop Windows XP & Windows 7.
• Provided IT Hardware Support for Executive Vice President of Estee Lauder.
• Trained employees the SCCM 2012 process for XP & Windows 7 deployment.
• Provide leadership to the team including managing goals and expectations, personnel actions and recruiting, and performance management to enable a high motivated team.
• Install, configure, maintain and support PC hardware and software for the company's end user computing environment.
• Experience with Windows 7, Outlook and connectivity issues.
• Excellent technical knowledge of desktops, laptops, printers, and mobile computing devices (Blackberry devices, iPhones, iPads, etc.) Hands on hardware troubleshooting and installation experience.
• Interface with, customer and third-party teams for configuration, integration and deployment activities and project.
• Implement best practice security measure to protect the confidentiality, integrity and availability of customer data.
• Collaborates with other team leads and direct manager to review aspects for service improvement with processes and ensure that client needs are being met.
• Supervise the prioritization of tickets, queue management, scheduling and resource planning as per Service Desk Manager.

Field Engineer

Confidential

Responsibilities:

• Created an inventory list of all printer part and distributed to Technicians at Confidential site.
• Provided printer repair support in Emergency Room and Intensive Care Unit.
• Maintain Confidential 's queue Confidential Solutions Remedy software service calls on-site and off-site.
• Provide On call support throughout New York City.
• Update daily progress to senior Management via e-mail, text and phone calls.
• Provide backup support for another Technician when Emergency occurs.
• Work with dispatch team to resolve service calls issues.
• Resolved a variety IT issues hardware software application.
• Provide on-site and off-site network technical support to resolves issues related to printer hardware problem.

Help Desk Agent

Confidential

Responsibilities:

• Install, configure, and maintain the internal network of client’s PC workstations, printers, peripherals, and software.
• Install, configure, and deployed Windows 7 on Dell Desktop and Dell Laptop computers.
• Upgraded clients to Office 2010 and resolved software related problems.
• Provide on-site and off-site network technical support to resolve network layers issues related to hardware, server, and IP addresses network connection problem.
• Install local printers Dell 1720's, Confidential Office Jet Pro 8500, Confidential Color LaserJet CP2020.
• Repair Dell Latitude D620, Dell Latitude D630, Dell Latitude E4200, E4300, E5400, E5500.
• Configure Lotus Notes software 6.5 & 8.5 on Dell Latitude D620, Dell Latitude D630, and Dell Latitude E4300 and installed VPN and configure new hired client.
• Remote into local client's Desktop and Laptop PC's with Dame Ware Version 6 software to handle problem determination, troubleshooting and resolution for hardware software issues.
• Configure clients to Windows Server Active Directory 2003 to setup new hired clients.
• Ghost and Reimage Dell Optiplex740, 745,755,760 computers to the company's standard basic image.
• Relocate Desktop, Monitor, Printers, Laptop, for client who were promoted within the company.
• Experience with Cris ticketing system ordering parts for clients and closing tickets to meet the SLA's. (ServiceLevel Agreement).
• Recovered data in the event of hardware system client's failure Dell Latitude D430 & Dell Latitude D420.
• Order parts for Dell Laptop and Desktop and printers threw Chris ticket system.
• Support over 5,000 employees and clients in the United States.
• Work with Server Network group to ensure problems were promptly resolved.
• Setup and install Blackberry for new hire and deploy Laptop and Desktop to location.
• Remote into Off Shore Clients Desktop and Laptop with CF1 remote software.

Printer Field Service Technician

Confidential

Responsibilities:

• Performed installations, configurations, upgraded, maintenance, and troubleshooting of IS 1700 & IS 1900.
• Input Station Kiosk machines.
• Setup & Installed PM2000, PE1000, B9180 Enlargement Printer, Z3100, Z3200 Poster Printer, CP6015, Creative Laser Printer, Confidential LaserJet 9500, Confidential Desk Jet 130 Printer, Reimage CD/DVD Auto-Writer, Order Label Printer, Fulfillment Station PC, Network Switches, ProCurve Router, Confidential G4050 Printer Scanner, Confidential S1245 Enlargement Printer, and Confidential F335 Film Scanner.
• Installed Fulfillment Station serve to all local devices attached to Photo Center request by Duane Reade Store Retailer locations.
• Receive service calls through Clear vision database and ordered part for Duane Reade Store locations in Clear vision software database.
• Provided level 3 Support for 216 locations in Manhattan, Queens, Brooklyn, New Jersey, Bronx, Staten Island area.
• Maintained PC Support and trained Duane Reade Store Managers &10 staff employee's the basic function of the Photo Center.
• Maintained and repaired and replenished PM2000, PE1000 printer for Retailer Duane Reade Store.
• Work with Confidential 4 level Support to resolve high level calls for retailer in Duane Reade Store location.
• Setup & Installed PE1000 Kiosk in multi-location in Manhattan, Brooklyn, Queens, Bronx area.
• Sent back bad parts to vendor location and reordered new equipment for Duane Reade location.

IT-Support Technician

Confidential

Responsibilities:

• Performed installations, configurations, upgrades, maintenance, and troubleshooting of PC's, printers and telephones.
• Troubleshoot/Installed workstations with Windows XP and Vista for 100 user's accounts.
• Maintained documentation associated with installed hardware and software.
• Provided PC support and Setup and repaired Confidential LaserJet Printers.
• Provided phone support for new end-user accounts, setting up login names & password reset.
• Setup lotus notes 5.0.11, 6.5 on various Dell 260,270,280 pc for end-user accounts.
• Setup Bloomberg Keyboard software for traders with new accounts.
• Ghosted Dell 280 with XP Professional, Windows NT 4.0, and Windows 2000.
• Installed and configured Confidential 4300n new printers for various end-users.
• Setup and configured a database called DK Helpdesk for various new hire.
• Created and mortified for Active Network User Accounts.
• Re-imaged IBM Think-Pad A20m, A21m, A30, T23, T30, T40, T42, T41 with Windows 2000.
• Recovered data in the event of hardware system clients.
• Support Desktop infrastructure for Clients and Server environment Windows Server 2003.
• Provided Network Technical Support for DNS, DHCP, IP Address, to resolve Network layer issues related to Hardware, Server IP Addresses Network connections problems.
• Tested maintained Clients Hardware upgrades or swaps for Dell 280 PC machine.
• Provided level 1/2 Technical Support for 500 end users.
• Follow up with Vendor relating with Hardware & Software issues.

Trade Floor Support

Confidential

Responsibilities:

• Repair and troubleshoot Compaq AP400, AP550, EVO 510, EVO X6000, Hewlett Packard D530, EVO XW6000, EPC, Kayak XU and Dell OptiPlex. Troubleshoot/Install workstations with Windows NT 4.0, 2000 and XP.
• Troubleshoot and repair Hewlett Printers All Models.
• Certification received Confidential workstations Confidential ZX 6000, Confidential Design Jet 430, 450C, 455CA, 230, 250C, 330, 350C, C2858A, C2859A, 1633A/B, C2848A, 200 & 220.
• Repair and troubleshoot Tektronix 740,750,850 printers.
• Setup installed configured Compaq, EVO and IBM ThinkPad with Windows 2000.
• Resolved a variety IT issues hardware software application.
• Repair all Confidential LaserJet Printers for client's on-site accounts.
• Setup and tested build computer made before selling to clients.
• Setup and configured Compaq Hewlett-Packard line Servers, Compaq ProLiant,
• Confidential Net Server mountable NT and Unix Server.
• Install tested and approved service packs.
• Troubleshoot backup and monitoring issues Hewlett-Packard line Server.
• Excellent knowledge of Windows Microsoft Office suite of all applications.
• Setup and configure VPN for Clients Laptop IBM Think Pad T 40 Windows Me, 98, NT, 2000, XP.
• Assist Server Group with application upgrades and troubleshooting.
• Provided IT Hardware Support for Executive Vice President of the Bank IBM Think Pad T 40 resolve Laptop issues.

Desktop Support Analyst

Confidential

Responsibilities:

• Provide Trade Floor Support for 5000 end-user throughout 6 locations.
• Handled problem determination, troubleshooting and resolution for hardware software issues.
• Provided technical support and assistance in applying hardware and software system clients.
• Configured and managed desktop resources to optimize performance.
• Maintained documentation associated with installed hardware and software.
• Recovered data in the event of hardware system clients.
• Worked with management and employees to analyze needs and make solution recommendation.
• Provided Help Desk services to end-users which included problem receipts, documentation and tracking.
• Provided first and second level user support for hardware, software peripherals of Confidential Vectra PCs.
• Worked with other groups to ensure problems were promptly resolved.
• Provided on-site support with NT Workstation, password rest, peer to peer printing, mapping clients and end-users.
• Repaired Dell, Compaq, all model of Tektronix and Lexmark Optra printers.
• Provided on-site network technical support to resolve network layers issues related to hardware.
• Installed, configured and maintained the internal network of client’s PC workstations, printers, peripherals.