Customer Engineer Resume Duluth GA - Hire IT People

SUMMARY:

Seeking a Human Resource, Payroll or IT job where I can utilize my computer skills as well as my background in HR and Payroll. Wanting to get back to my roots as HR/Payroll and Management skills. I am open to all jobs where I can use all of my skills.

RELATED PROFESSIONAL SKILLS:

Microsoft Office 97 / Corel 8.0 Accounts Payable / Receivable Office Procedures / Notary Linux, Unix, Windows, DOS Jenark, MRI, Timberline, Skyline Transcription/AS400 Computer User Support Payroll (hours, commissions, taxes) ADP Customer Service Type 57 wpm / Data Entry Ten Key 9000kph Correspondence Management Troubleshooting equipment Dell Certified Optiplex Desktops Dell Certified Notebooks Network Administrator Printers Dell Certified Dimension Desktops Dell Certified Servers and Storage Computer Hardware Punch Down of Network Dell Certified Precision Desktops. Confidential Registers, and Servers, Lexmark printers. Lexmark certified, HP Certified, Lenovo Certified.

WORK EXPERIENCE:

Confidential, Duluth GA

Customer Engineer

Responsibilities:

Mobile IT and logistics specialist responsible for field support of Confidential and Confidential cash registers, printers, and office computers.
Troubleshoot and repair POS equipment and computers such as Confidential, Confidential.
Maintain a personal Parts kit. Administration work as well as troubleshooting and fixing equipment.
Train new employees in our area and other states to help other territory managers out. Walmart Certified Platinum.

Confidential, Chesapeake VA

Help Desk Support

Responsibilities:

Help Desk, troubleshoot problems that Reps have with their computers, printersNetwork, Problems with Pharmaceutical Signatures

Confidential, Norfolk, VA

Technician

Responsibilities:

Work on computers trouble shoot and replace parts as needed.
Travel to clients
To work on computers and network issues.
Load Software and recovery of files on bad drives.
Replace memory and run Network cables to wall panels.
Connect cable ends and wall outlets

Confidential, Falls Church, VA

Technical Support

Responsibilities:

Technical Account Manager for South Central Region for HUD offices trouble shooting and supporting printers, workstations, servers, laptops and scheduling the installs for new equipment HQ was sending out.
Dispatching techs to site when needed for repair of equipment.
Managing the accounts and closing tickets as they are completed.
Enabling our clients with a decisive, high quality technology advantage.

Confidential, Falls Church, VA

Call Center Manager

Responsibilities:

Supervisor National Support Center, run ad hoc reports for customers and keep up with statistics for Call operators.
In put calls and assist call operators in all functions.
Managed 8 individuals on a daily basis. Receive calls in, input into system and give to Technical Account Manager for support of equipment. tracking of all calls coming in, being closed and updating systems with the information. Coping information from STARS system to WebActs

Confidential, Falls Church, VA

Inventory Contractor

Responsibilities:

Get serial numbers off all equipment that we would be supporting.
Computers, Printers, etc. Dispatching Technicians to Fix Problems.
Contacting Technical Account Mangers for problem solving and sending parts and Tech’s to work on equipment.
Sorting through calls we support and the ones we do not.
Customer Support

Confidential, Charlotte, NC

Software & Network Support

Responsibilities:

Unpack computers, set up computers in designated areas, hook Micr readers and tape machines to computers, run load program for Confidential & Confidential, Test micr verify working condition of equipment.
Swap out hard drives, reimage, check for seeding of sound card, memory cards etc. ping network connection when not getting a good connection, release, renew of IP address.
Troubleshoot connect and hardware.

Confidential, Norfolk VA

Accounts Receivable / Payroll / Computer Specialist

Responsibilities:

Accounting Assistant and System Admin. Assistant, Print Checks, input adjustments, take in cash receipts for accounts receivable and input into system.
Debits and credits, Help System Admin when needed, filing, look over Lease Admin.
Cash receipts that they have put in.
Help where ever needed Accounts Payable, softwares: Jenark, MRI, Timberline, JDEdwards. All around accounting

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Customer Engineer Resume

Duluth, GA

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